Second bed purchase from Babyfair and have been delighted both times. Beds are well made and lovely designs for children's room. Purchased ottoman beds with safety rails on both times, great beds for... Voir plus
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Lisez les avis des autres
Honestly the best bed in the house! ⭐️⭐️⭐️⭐️⭐️ We bought this single bed for our three-year-old and I cannot recommend it enough. He has genuinely never slept so well in his life — it is SO com... Voir plus
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Ordered a matress when it came it was very nice good quailty but had a funny smell (like curry) left it 2 month thought it would go but did'nt. Contacted customer support, sorted it straight away even... Voir plus
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Ordered Single Bed for my daughter she picked the colours of the rainbow she wanted. The design was easy to do. We orderd a mattress as well, we did pick the wrong size but the company called us and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to BABYFAIR – your one-stop destination for baby and family. We're passionate about helping families find quality products that bring comfort, style, and value to everyday life. Our commitment is to provide excellent customer service and a shopping experience you can trust.
Coordonnées de contact
Savile business centre, mill street east, Dewsbury , WF12 9AH, Dewsbury, Royaume-Uni
- 03301757526
- sales@baby-fair.co.uk
- baby-fair.co.uk
4,2
Bien
2 k avis
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Great company to buy from reliable
Ordered a matress when it came it was very nice good quailty but had a funny smell (like curry) left it 2 month thought it would go but did'nt. Contacted customer support, sorted it straight away even after return window. Amazing service very impressed new matress has no smell and is great price cannot complain.
6 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality of your new mattress and the service you received from our team.
We really appreciate your kind words and are pleased we could resolve the issue for you. We hope to have the pleasure of serving you again in the future!
Thank you for choosing BABYFAIR!
This is the second purchase for a…
This is the second purchase for a children’s bed we have made through baby fair and both times we have been incredibly impressed. Great quality beds, lovely designs to choose from with great additional extras that you can add on like the sides. Would definitely recommend!
30 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve chosen BabyFair for your second children’s bed and that you’ve been so impressed with the quality, designs and additional options available.
It means so much to us that you would recommend us, and we truly appreciate your continued support. We hope to have the pleasure of welcoming you back to BabyFair again in the future!
With thanks,
The BabyFair Team
Réponse de BabyFair
Hi,
Thank you so much your lovely review! We’re delighted to hear that you and your daughter love the bed. It means so much to the BABYFAIR team to know you’re happy with your purchase.
We hope to have the pleasure of welcoming you back again in the future. Wishing your daughter lots of happy and cosy nights in her beautiful new bed!
The BABYFAIR Team
Very disappointing experience.
ORIGINAL ISSUE
We ordered a child’s bed archway bed . The website photographs showed the teddy/bouclé-style finish, but we selected Plush Velvet White from the dropdown without any photograph showing what the finished bed actually looked like in that fabric - we assumed all the same but we chose “white”
When it arrived, we were also extremely disappointed it wasn’t the teddy what we thought we ordered - with the workmanship, including prominent, untidy and puckered stitching/seams in highly visible areas. We dismantled and repackaged it almost immediately and contacted Babyfair on 6 September requesting a return and refund, which they have refused on the basis that the bed is “bespoke”.
⸻
UPDATE – 16 SEPTEMBER following Babyfair’s response below
I think some very important context is missing from Babyfair’s public response.
We first raised our complaint on 6 September, so we have now spent 10 days trying to resolve this. Communication has been extremely frustrating, with responses few and far between and repeated emails and escalation required from us.
It was only after I posted this Trustpilot review that the communication noticeably changed.
I also want to correct something particularly important in Babyfair’s response. They state that they have “specifically invited” us to provide photographs of the workmanship so these can be assessed.
Those photographs were already provided last night, 15 September. Yet Babyfair’s public response today, 16 September, refers to inviting us to provide photographs without making clear that we had already supplied them.
We are therefore not at the stage of Babyfair waiting for evidence from us. The requested evidence has already been provided and we are waiting for Babyfair to assess it.
There are also two separate issues with this order.
The first is the way the bed and fabric options were presented on the website. I am not claiming Babyfair substituted a different fabric. Our complaint is that the photographs displayed showed the teddy/bouclé-style finish, while there was no photograph showing what this particular bed actually looked like in Plush Velvet White.
Babyfair refers to fabric swatches, but a small fabric swatch would only show the material. It would not show what the finished bed looks like, including its upholstery, seams, joins and overall appearance.
The second, entirely separate issue is the workmanship of the bed that actually arrived.
The photographs we supplied show prominent, puckered stitching/seaming positioned directly on highly visible upper sections of the upholstered bed. The bed arrived as four separate upholstered pieces for assembly, so we cannot understand why such conspicuous upholstery joins have been positioned on visible upper surfaces rather than underneath or in less visible areas.
The stitching and finish also visibly change as they run down the side of the bed, contributing to what we consider a very poor and untidy standard of finish.
We were so unhappy with the bed that it was dismantled and completely repackaged within approximately 30 minutes and has remained packaged and ready to be returned ever since.
Babyfair continues to describe the bed as “bespoke”. Our position remains that we selected a standard bed, standard size and fabric from dropdown options on their website. We requested no personalisation.
Meanwhile, our daughter is sleeping on her old mattress on the floor, while the new bed and mattress remain packaged in our garage waiting for this to be resolved.
My other warning to prospective customers is about the after-sales communication when something goes wrong. Our experience since 6 September has been extremely frustrating.
After 10 days of correspondence, I find it particularly disappointing to see a public response suggesting photographs still need to be provided when those photographs had already been supplied before that response was posted.
I will also be sharing photographs of the actual bed and workmanship on my social media so people can see the product and finish we received for themselves.
1 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
We’re genuinely sorry to hear that you were disappointed with your experience and we do take your concerns seriously.
We would, however, like to clarify a few points for anyone reading this review, as we feel the review does not fully reflect the steps we have taken to address your concerns.
Your order was placed for the Small Double Archway Dream Kids Bed in Plush Velvet White, and this is the specification that was manufactured and supplied. The fabric was not substituted or changed by us. Our website allows customers to select from a range of fabrics and colours, with the chosen option determining the specification in which the bed is manufactured. We also provide fabric swatches for customers who require a precise representation of the fabric before ordering.
We completely acknowledge your feedback that you would have preferred to see a photograph of this particular bed in Plush Velvet White, and we have already passed this feedback to our team so that the product presentation can be reviewed.
Regarding the workmanship concerns raised later in the conversation, we have not refused to investigate them. In fact, we have specifically invited you to provide clear photographs of the areas you believe are poorly finished so that our production team can assess them and, where an issue is identified, work with you towards an appropriate resolution.
We therefore feel it is important to clarify that the situation is not simply that we have refused to help or left you without any avenue for resolution. The bed supplied matches the order placed, and we have also offered to investigate the separate concerns regarding finishing and workmanship.
We are always happy to acknowledge where our communication or product presentation could be improved, but we also believe it is fair to give us the opportunity to inspect and address any genuine workmanship issue before concluding that the matter cannot be resolved.
We remain happy to review the photographs requested and work towards resolving any genuine issue with the workmanship.
Kind regards,
Archway Dream Kids Bed
Received the bed, half the screws had no tread where they'd been temporarily put in so I was unable to remove them with either a screwdriver or drill. I asked for help or a partial refund and sent all the photos yet 'management' kept wanting more photos. I am not going to lie about it I paid over £700 so I expected a good quality bed which its not. I'd probably question your suppliers because you can't give a customer a bed with screws with all the tread gone just because someone is in a 'rush' at your end to get it out the door. Its ruined the integrity of the bed. Im not sure how many more photos I can actually give you of the screws to prove it?? Ive got half the bed resting on good screws and the other half there's not so its not solid.
24 juillet 2026
Avis spontané
Réponse de BabyFair
Hi,
We are very sorry to hear about the issues you’ve experienced with your bed and appreciate how frustrating this must be, particularly given the amount you paid. We sincerely apologise for the inconvenience caused.
We have sent you an email requesting a few images so that we can fully understand and assess the issue with the screws. At present, we are still awaiting your response to that email.
Please reply directly to the email with the requested images when you can, and our team will look into this as quickly as possible and work with you to provide the best possible solution.
Once again, we apologise for the frustration caused and appreciate your patience while we work to resolve this for you.
Ordered a bed from here over 6 weeks…
Ordered a bed from here over 6 weeks ago, after a few weeks they called to say they are having issues with the postage, baring in mind we paid £150 for the postage! To then now still no bed nearly 7 weeks later! Still nothing from them on the tracking info either, nothing has been updated on it.
3 août 2026
Avis spontané
Réponse de BabyFair
Hi Leigh,
We’re sorry to hear about your experience and understand your frustration, particularly after the wait for your order and the delivery charge you paid.
We have sent you an email regarding your order so that we can investigate the situation and work towards getting this resolved as soon as possible.
We would also like to clarify that deliveries to Northern Ireland can have longer transit times, as we don’t use our usual transport service for Northern Ireland deliveries. These orders have to be handled by a third-party courier, which is why we use DX for deliveries to the region. This can unfortunately affect the overall delivery timeline.
We appreciate your patience while we look into this and hope to have the matter resolved for you promptly.
Beautiful bed!
Great company delivered beautiful product on time. Gave us a time window and stuck to it. Great communication! Yeh end is beautiful and really easy to assemble
28 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you love your beautiful bed and that everything arrived on time with great communication throughout. It’s fantastic to know you also found it easy to assemble!
We truly appreciate your kind words and support. We hope to have the pleasure of serving you again in the future.
Warm wishes,
The BABYFAIR Team
Fantastic
Very easy to deal with, excellent price & very prompt delivery! Highly recommended
9 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with our service, pricing and prompt delivery. Your recommendation truly means a lot to the whole BABYFAIR team.
We hope to have the pleasure of serving you again soon!
Best wishes,
The BABYFAIR Team
Toddler Bed
Very pleased with the new toddler bed i ordered for my son's bedroom. Fast delivery (a lot sooner than estimated) and the bed itself is great quality - lovely fabric and colour. I chose this bed because of the side rails and it did not disappoint. Highly recommend.
30 juillet 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your new toddler bed and that both the quality and delivery exceeded your expectations. It’s wonderful to know the side rails were just what you were looking for.
Thank you for choosing BABYFAIR and for your kind recommendation. We hope to have the pleasure of serving you again in the future!
Best wishes,
The BABYFAIR Team
Great prices, returning customer
Purchased a comfy mattress for kids twice now from this company, very good prices and fast delivery. Would recommend.
5 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review and for choosing BABYFAIR again! We’re delighted to hear you’re happy with the mattress, our prices, and our fast delivery.
We really appreciate your continued support and recommendation. We hope to have the pleasure of welcoming you back again soon!
Warm wishes,
The BABYFAIR Team
Great online experience
Great online details, easy to see reviews to make informed decision, easy to navigate payment and delivery. Speedy delivery! Would recommend and use site again.
28 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much your wonderful review! We’re delighted to hear that you found our website easy to navigate, with helpful reviews and a smooth payment and delivery experience. It’s fantastic to know your order arrived quickly too!
Thank you for choosing BABYFAIR and for recommending us. We really appreciate your support and hope to have the pleasure of serving you again very soon!
Warmest wishes,
The BABYFAIR Team
Nice good mattress and good quality and…
Nice good mattress and good quality and good time delivery service
7 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality of your mattress and our delivery service. Your kind words mean a lot to the whole BABYFAIR team.
We hope you enjoy your new mattress and look forward to having your custom again in the future!
Best wishes,
The BABYFAIR Team
First time customer
Website was easy to use, ordered a mattress which came very quickly and the quality is lovely, will definitely shop here again
1 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you found our website easy to use, your mattress arrived quickly, and that you’re happy with the quality.
We truly appreciate you choosing BABYFAIR for your first purchase and would love to welcome you back again in the future. We hope to have your custom again soon!
Warm wishes,
The BABYFAIR Team
Great mattress very comfy and good…
Great mattress very comfy and good value for money
2 septembre 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your new mattress and found it comfy and great value for money. Your kind feedback means a lot to the BABYFAIR team.
We hope to have the pleasure of serving you again in the future!
Best wishes,
The BABYFAIR Team
Product was as expected
Products were as expected, ordered mattresses from here, soft, clean and good quality, would buy again, would recommend also, delivered on time!
23 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the mattresses and found them soft, clean, and good quality. It’s wonderful to know your order arrived on time too!
We really appreciate your recommendation and your kind words. We look forward to welcoming you back to BABYFAIR again in the future!
Warm regards,
The BABYFAIR Team
The mattress’ quality is amazing feels…
The mattress’ quality is amazing feels good to sleep on it was affordable too when I bought it I bought it on the 25th August and arrived really fast
25 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality and comfort of your mattress, and that it arrived quickly and at a great price.
We truly appreciate you choosing BABYFAIR and taking the time to share your experience. We hope you enjoy many comfortable nights ahead, and we look forward to having you shop with us again soon!
Warm wishes,
The BABYFAIR Team
Highly recommend
I had previously ordered two set of beds and two mattresses from this company and I must say I am amazed! They are both of good quality and for small double beds really spacious. The draws attached to the bottom of the beds are a good size ideal for clothes or even toys.. my kids love them we love them and I am looking to order from this company again.. highly recommend… quick easy delivery and customer services were on board with me when I had some questions about the beds .. thanks again.
12 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re happy with both the beds and mattresses, and that your children are enjoying them too! It’s fantastic to know that you’ve found the storage drawers useful and our delivery and customer service met your expectations.
We truly appreciate your kind words and your recommendation. Thank you for choosing BABYFAIR once again, and we hope to have the pleasure of welcoming you back and serving you again in the future.
Warmest wishes,
The BABYFAIR Team
Good kids mattress
Good kids mattress, speedy delivery and very affordable! Will be ordering in the future.
23 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new kids’ mattress, and that you found our delivery speedy and our prices affordable.
We truly appreciate your support and look forward to welcoming you back to BABYFAIR again in the future!
Really easy ordering process with a…
Really easy ordering process with a good guide on what matress was ideal for our toddler, super quick delivery was delivered about 5 days before the original time so very happy with that! Would definitely use again in the future and happily recommend to others.
24 août 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you found our mattress guide helpful and that your order arrived even earlier than expected. It’s wonderful to know you’re happy with your experience.
Thank you for recommending BABYFAIR — we really appreciate your support and hope to have the pleasure of welcoming you back again in the future!
Best wishes,
The BABYFAIR Team
Réponse de BabyFair
Hi,
Thank you so much for your kind review! We’re delighted to hear you had a great experience with us. Your feedback means a lot to the whole BABYFAIR team. We hope to have the pleasure of serving you again soon!
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