Baby Elegance Avis 

Lovely highchair with fabulous colour selections at a great price - 5 stars from me!

Super service and speedy delivery. Product is perfect. Very reasonably priced

Very fast delivery- great product

Communication was good. And the items I ordered was great will buy from them again.

It was easy to find the mattress I needed and the delivery was quick and well packaged. The mattress is good quality and I am really happy with it.

Fast delivery,
Great product. Thank you.

To date, I have not received the baby’s cot I purchased. They only delivered the mattress and blanket I bought at the same time, and I still haven't received the baby's cot. I've tried to contact the shop in every way possible, but I haven't received any response, no reply to my emails, no response to my complaints, and not even to my phone calls, where they just tell me to wait, even though when I look at the website of the company responsible for delivery, it shows that everything has been delivered. I am stressed and very disappointed. My daughter is due in just two months, and I don't even have her cot.

The Mash newborn seat is fabulous. Stable and secure and sage is a lovely shade. Baby joined the dinner table at just a week old content and sleeping in the chair. Mum and Dad could enjoy dinner with their hands free. Fabulous buy.

We bought the mash high chair around seven months ago and have been using it since my daughter was born in August 2025. Overall, it’s been a mixed experience.

The newborn seat is genuinely excellent. We used it every single day until she outgrew it, and it was incredibly convenient and comfortable for a newborn. However, the strap is a big downside — it constantly slides and loosens, making it far too large. A proper 5-point harness is really needed here for safety, especially for younger babies.

We’ve recently transitioned to the standard highchair. Visually, it looks fantastic and fits well with modern interiors. Unfortunately, functionality doesn’t quite match the design. The footrest is far too large for a six-month-old, and even at the highest setting, my daughter can’t reach it. Realistically, I don’t think she’ll be able to use the footrest properly until she’s around one year old or possibly older. Once again, the lack of a 5-point harness is disappointing and feels like a missed opportunity for a product at this price point.

While the chair is stylish and has some strong features, the safety and adjustability issues make it hard to fully recommend, particularly for younger babies.

I’m honestly laughing that Baby Elegance have a full statement about how they have learned from their mistakes with poor communication in regard to their high chair and advertising orders as being fulfilled in 18 hours and not accepting pre orders.. so you no longer advertised pre-orders you just accept the order, can’t fulfill it and don’t tell customers until they get in touch to complain they’ve not received their £115 order!! And don’t bother trying to reach a resolution as one single response advising my the item isn’t actually available is all I’ve received. It now looks like I need to try and resolve this through my bank - a laughing stock of a company.

My buggy broke sent it back it was agreed it was a fault with the Buggy. This is now been three weeks and I’ve still had no response to my emails in regards to when I’m being sent a new Buggy.

Customer service is none existent, they don't reply for ages and when they do they don't actually solve the problem. I am convinced the aftersales is all run by AI etc, surely no person is this incompetent.

No hassle purchase with a fast dispatch. Good quality cot at a reasonable price. Many thanks

Mash chair - love the style! It is also sturdy and straps work well for safety. Our kitchen is smaller so the folding component sealed the deal for us. Baby girl loves sitting in the chair so far!

Excellent company products always arrive in perfect condition and really quickly

My 9 month old loves this chair! Very easy to clean and fold away. Looks nice as well.

The worst customer service I’ve ever encountered god forbid you have a problem and get put through to Jeff he’s useless!

All I wanted was for the legs on a crib to match better I understand they’re made from beech wood so vary but they could definitely pair them up to have a better match. It just comes across lazy and rude when they can’t be bothered to get back to you

Great kit and service = HAPPY

The chair is perfect. Using the new born seat at the moment for a 3 month old who is very happy in it. Prompt delivery and good communication from Baby Elegance. Cannot praise this chair enough!

I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.