Babyplanetonline Avis 

Ordered 3 items at the beginning of March, all of which stated 7-10 days delivery. After radio silence for 11 days I finally received an email saying one of the items is now expected in April but didn’t tell me specifically which item. Once they got back to me about which item it was I asked for a refund and to ship the other 2. This took 5 days for them to confirm, then another 3-5 days for refund to appear on my account. After another 12 days of silence the remaining 2 items still hadn’t been shipped, so have had to ask for a refund on those too.

Very disappointed in their lack of customer service particularly after having used them before with no issues, won’t be using them again!

Extremely helpful and attentive staff, was able to explain differences in different items and special features. Felt that the whole process was tailored to our family and what we were after. Special thanks to Sal who made both us and our little boy feel at ease and welcome through the process.

Sarah at icandy was really helpful and kind. Great service!

Donna was so helpful at the baby expo in Surrey. Her and her colleague was crowded with guests on the day non stop speaking to people and still gave us all the time we needed and helped us land the best baby carrier choice

Excellent demo of iCandy Peach 7

Sarah was very Easy to talk to and very helpful

Sarah was such a great help with helping us pick out our travel system!

Stacey was so lovely and patient with our indecisiveness and would really recommend her to any other people

We came to the sandown baby show today and met Sarah, she was such a pleasure and was really supportive of our needs. She’s a great asset to your team

Donna was amazing helping us with our carrier for our first baby - highly reccomend

Bought a babybjorn carrier at the sandown show Donna was incredibly helpful and knowledgeable about the product

We spent time with Annette at the Baby and Toddler show and she was fantastic! She talked us through everything and got us set up with a cybex system. We couldn’t have had a better experience!

Donna was amazing! So kind and patient and really helped me understand what I needed.

Really poor service. Delivery was delayed, told us it will be delivered on a specific date, had to call as no updates on delivery given. They then informed us it will be delivered next week. Unprofessional company would never use again

I just want to preface this by saying we have previously had wonderful experiences with this company, hence using them again. However, really saddened that this experience has just not been the same.

Order was placed 16 days ago; I have had no communication regarding my order - whether it be from BabyPlanet themselves or any tracking information etc., other than one of my emails that had been replied to telling me that my order would be here by the end of last week - it did not turn up. I have since emailed/called/messaged on Instagram, on more than one occasion, and have had no reply.

Previous orders included a pram and nursery furniture set and I could not fault the service - this one was merely a range of moses basket bedding and a play mat so you'd think delivery would be more simple - however, baby's arrival is imminent and I'm still awaiting my items over 2 weeks later, with shoddy customer service and quite frankly, awful communication. Such a shame!

We ordered a car seat online as the lead time promised a delivery in 2-3 day maximum, lone behold the car seat turned up nearly 8 days later leaving us in a situation where we were unable to safely transport our baby. After numerous phone calls and emails no one was really able to help and provided excuse after excuse. This isn’t the first time we’ve had this happen either we ordered a travel system from the baby show and again promised lead times weren’t met meaning we nearly didn’t have a pram for our newborn. Don’t believe all the 5 star reviews a lot of them are fake. If you want a real idea of the company look at the negative ones this will give you an idea of who you’re buying from.

Amazing store with such lovely stock. Thank you for all the help choosing all we needed. Really appreciated and you are so knowledgable.

Terrible service.
Ordered a little green sheep moses basket a month before baby is due with delivery stated as 7-10 days. Then when asked why status of order hadn't changed after 10 days I get told that the manufacturer has told them its unavailable. Funny the manufacturer has just dispatched the same one with next day delivery but at £20 more. I'd advise everyone to avoid as who needs the added anxiety when trying to prepare for the babies arrival.

Roul shared his good knowledge of the products and helped us compare our shortlisted choices. He made our selection much easier, a wonderful polite gentleman.

I placed an order for a Cybex seat on 26/01/2026 and weeks later I am still waiting with no clear delivery date.

Tracking shows the item stuck at a depot, yet no one at Baby Planet can explain where the order actually is or when it will arrive. Every response from customer service simply asks me to wait another 24 hours instead of providing a real update or solution.

This level of service is completely unacceptable. Customers should not have to chase a company for weeks just to find out where their order is.

Very disappointing experience and I would not recommend ordering from here.