BAM Clothing Avis 

Wish I could give no stars!!
Well Mr David Bamboo!
You may be feeling like the bees knees in you shiny new warehouse, however a strong reliable business model is based on customer care, service and reliability.
When my package was incorrectly labelled/delivered and I was in hospital at the time, having undergone major bypass surgery when I notified you and hoped for some help, I never received any response and or assistance. The Royal Mail app sent me around in circles and if you have tried contacting their help line there is a 50 minute wait!
Under the circumstances I feel very badly let down and feel you should have systems in place to cross check names and address and could have been more much helpful.
3 weeks later I am still waiting for my parcel and feel unable to recommend anyone using your company

The owner was in regular contact, anticipating a delay due to operations (moving to another warehouse). The presentation and packaging was pleasing, and the items lovely and soft, just perfect for my Pilates. I am going on to buy underwear next.

Appalling customer service. I've been a customer of Bam for many years. The clothing has largely remained excellent but the customer service has not. I placed an order which was for some reason cancelled but they didn't tell me that they had done this or why, I only found out when I checked my account online. It's taken over 2 weeks and four emails to get a lack lustre response which states there is no such order. However I had sent them the order number and my order confirmation email but this seems beyond them to read and look into.

I've been a loyal customer for years and spent a lot of money with them, but if they are going to randomly cancel orders and not communicate with customers then I'm seriously considering not bothering with them anymore.

I really do love these products. I've now had socks, base layers, bralettes and a cardigan and I love love love all of it!! Lovely quality, good customer service even when things don't go quite right 🙃 just wish I could afford to buy even more. Def recommended

I love the designs and the company ethos. I found the product quality to be very good.

I was disappointed that the company doesn't seem to run very efficiently. I had to chase up my refund several times before it was finally issued. I'm not sure if I would have got it if I hadn't. I sadly won't use them again for this reason.

I bought the bralette and.. I don't see the point in it. It offers no support, everything is still visible through your shirt. It's just if you want to feel like you're wearing a bra without the benefits of wearing a bra. It's literally a decorative piece of clothing that does nothing. It feels nice, so perhaps their other clothing is better.

WHERE IS MY ORDER? I know you’ll be telling me that my order confirmation email has a notice about delays, but it’s not true. My confirmation email says: “ For standard tracked delivery, please allow 2 - 4 working days for dispatch.” - we’re past that and you don’t respond to emails and delete comments on social media all the while I get bombarded by ads of your new collection. If you can’t fulfill, stop pushing it! I just want my order to be cancelled and my money back ASAP. Sort your stuff out and communicate with people!

It's interesting that Bam Customer Services have time to respond to negative comments on this public forum. I emailed them a couple of days ago re the whereabouts of my order and have not received the courtesy of a response. Certainly at the point I placed an order there was no mention of a delay - that came a couple of days after I'd paid - unforgivable. Nowadays I only use retailers that offer good customer service - I won't be using Bam again or recommending them.

This company doesn't understand that nobody cares for the reasons why, we the customers who prepay for goods expect you as a company to deliver. You cannot tell us you have had a warehouse move as if that makes it alright to wait these ridiculous lengths of time to receive an order or update.
The last time I checked this was not a charity so invest your funds in making things happen in an appropriate time frame and to keep promises to customers. Hearing the reasons over and over for the delay is worse than the actual delay.

I saw the delay notice, at the time it said a slight delay, no mention that the delay would be over 14 days that's something different!

My order was 7 days ago and should be dispatched within 2 working days. From reading the other reviews I doubt I’ll be seeing my order anytime soon. Live and learn!

Update following response: I have rechecked my confirmation email and there is no mention of delay. There is now a banner on the website but I’m not convinced that it was there previously, it certainly wasn’t obvious. It will be interesting to see what ‘delayed a while’ means.

Had an email from BAM recently saying at last the wait is over- the autumn range is here. I’m still waiting for my summer order!

Extremely slow to process orders and refunds. Now in a second week, waiting for an order and no sign of it arriving. They have always got a reason- shortage of staff, moving warehouse et cetera.

We used to buy a lot from them, but service has been getting worse and worse. Won’t be using them again.

I ordered jogging pants 2 weeks ago, nothing received yet. I have contacted David 3 times with no response.
Extremely slow and bad service.
Would not order again

Placed an order, which was received and processed and then over a week later, I was informed that the products were out of stock and the delay in process was down to a warehouse move and an increase in orders. BAM used to be a great little company but clearly a bigger warehouse and lots of orders mean more than decent customer service!

I placed an order 11 days ago and still not received it! I’ve emailed 3 times and the last time asked to cancel my order but have had no communication back at all. Really poor customer service.

I fell in love with BAM socks from the minute I was gifted a few pairs. I have purchased more for myself and nearest & dearest, and have said many times that if I could afford to, I would have only BAM socks in my drawer!
My daughter first brought to my attention that they weren't lasting well after she started uni and was doing a lot of walking around campus. A stint of waitressing and they were shot. I have avoided wearing mine for sport but even so, now reaching the point where I am binning more than I am washing, two more pairs this week hence the review.

Having placed my order 6 workings days ago, I received an email stating that the order would be dispatched in 2 - 4 days, with an assurance that they'd let me know if there was any delay. I received no further notification, so thought I'd call, I was in a queue for 30 minutes before getting a message to say that I should try again later. So, I sent an email to which there has been no reply. Beyond disappointed, as I wanted to take the clothing on holiday, maybe I'll get my shorts in the middle of winter, but maybe I'll just contact Paypal and ask them to reverse the payment.

I love these clothes. I've bought socks from the day they started and all my underwear is Bam. Super comfortable and good fit. So why not 5 out of 5? In my lat two orders one pair of the pants has had a seam that unravels. The first time I complained and got a refund. The second time I didn't bother. I wouldn't expect a six month old pair of underpants to completely come apart along one seam. I've loved Bam, but I think I'll be looking around and trying alternatives.

Edit: appreciated the offer of a replacement pair. Customer service has never been an issue with BAM.

Slow returns processing. I've been waiting over 2 weeks for an email to acknowledge my returns and to organise a refund. This side of the business really lets down the quality of the clothing....

After placing my order and it not arriving I emailed 3 times telephoned to find out where my order was I eventually got this reply …
The order is still with BAM, as currently we have just moved warehouse , fingers crossed all will be back up running very soon!
No apology, or even a delivery date just “fingers crossed it would be up and running”. Extremely dissatisfied with their customer service I am sure that if I had to pay after delivery they wouldn’t accept fingers crossed the payment will be made soon

I shop for Bamboo clothing at least twice a year and found the quality of the products fairly good especially the trousers I bought. I think since I started a few years ago I had to return two items because they didn't fit but this was always promptly reimbursed (it can take a couple of weeks) and the process is very easy. Generally speaking the items I bought (example t-shirts) have been true to size.