BAM Clothing Avis 

I have just had an extremely frustrating recent experience with BAM. I have been a customer of theirs for many years, practically since their company first started up. I literally live in their clothing every day. It is soft, silky, comfortable, stretchy and washes well. I don't feel my loyalty has been rewarded however.
Over the years I have sent many emails asking for new colours or designs, as not every woman wants to wear black, dayglo yellow or olive green, and many people who are not fitness freaks still want to have comfortable good looking clothing. Only once or twice did I get a response, many years ago, when they brought out a new line in sky blue which was one of the colours I'd asked for.
My current disappointment centres on the issue of writing reviews. Most companies would love to get more reviews from customers, as it's one of the number one things other customers look at when deciding what to buy. I love writing detailed reviews, and always write fair and honest opinions (as I am doing now, which is why I am mentioning all the positive aspects of BAM first.) It is impossible to write reviews directly on their website, which would be much the easiest option, but they have chosen not to do it that way. Instead, they send out an automatic "reviews link" email with every order, so that you can follow the link and review each item individually. I ordered in January and then again this month, February (See how faithful I am?) Neither time have I been able to find the reviews link email. I have written over a dozen emails to them, asking where it is, what I'm supposed to look for, which email address they sent it to, if they can resend it, and have been met with a complete brick wall. They either simply don't reply or they refuse point blank to explain or help. They say they cannot resend it. Well I'm sorry but if you sent an email once, surely you can click on it and press "resend"????? They wouldn't tell me the email address of the reviews link email, so I didn't know what to look for. So basically they were making it much harder than necessary to review their clothing. The customer should not be put in the position of having to BEG to write a review!!!!! I even wrote an email putting in an official complaint and asking for it to go through the proper channels, and all they've sent back is a polite fob off saying "thank you for your views". 🤨😤 I'm like WHAT???!
FINALLY, the reviews email appeared, a month later. I finally found it on email address I hardly use, and it isn't from BAM. It's from robot@feefo, which was not an address I would have even opened an email from, as it sounds like a spam. IT WOULD HAVE BEEN SO EASY FOR THEM TO TELL ME THAT WAS THE EMAIL I WAS SUPPOSED TO OPEN. Instead, all they told me was to review them here on Trustpilot instead, which is a general review of their company, rather than a review of each item of clothing which other customers can click on when looking at that item.
Suffice it to say I'm extremely disappointed in BAM. Their clothes are great. By complete chance I have finally, accidentally, after heaps of time and stress, found the email that allows me to review each item individually. After which I rang them. (their phone number is quite hard to find as well) and finally got an extremely nice customer service lady on the phone who was sympathetic and said she would pass along my feedback. I've ordered loads from them over the years and my clothes cupboards is almost completely stocked with their clothing. But sadly they seem to want to make it as hard as possible to review their clothing.... even though I'm sitting here wearing three items of theirs right now and would love to tell you all about them. 🙄☹️

I ordered from bamboo then read the reviews on here with dread. My order was delayed by a week but this was communicated. The yoga trousers I ordered are beautiful quality and a refund was issued for the larger size I didn’t require without any fuss. I wouldn’t hesitate to buy from them again.

I don’t normally write reviews but I felt I had to because I am so impressed with my BAM order and their great customer services.

Firstly the delivery company messed up my order and couldn’t deal with my problem. So I called BAM customer services where they answered straight away and were extremely helpful. They dealt with the delivery company for me and re sent my order out straight away and I received it the next day.

I ordered a few bits and I am extremely happy with them. They all fit perfectly and the material feels lovely & is great quality. Plus their packaging is all eco.

I will definitely order again and recommend this company to friends.

They are so incredibly tight that it’s a chore putting them on and taking them off. I’d not recommend them sadly.
Still on the pursuit for the best socks which aren’t super expensive.

Eigenlijk zou ik geen ster geven, ik koop regelmatig de producten en was tot nu zeer tevreden, het product is aangenaam om dragen en daar heb ik niets op te zeggen, drie keer na elkaar zijn de hygiëne regels geschonden, de tweede keer zat er zelf een gebruikt singlet in!
Twee keer stuurden ze een nieuw pakket op en excuses en twee keer was het al open gemaakt!
De derde keer is het genoeg geweest, NOOIT koop ik nog een product van Bamboo.

I have bought many BAM garments and have always loved them. However, I recently bought two casual sweaters which had 60% merino wool and 40% bamboo. I washed them on a low temperature in a washing machine which has a “ silk” setting and washes our cashmere and silk clothes perfectly. The garments shrunk and moulted like an animal getting rid of its winter coat. I contacted BAM and was told to wash it by hand, not to spin dry it, not to use a tumble drier , and to dry it flat. This would take forever to dry. They also supplied a comb for getting rid of the bobbles of fluff. This is a leisure garment which should not require this amount of care in my opinion.

These socks seem to be good quality but the sizing is way too small. They are marked as size 8-11. In footwear depending on brand I usually take size 10-11 (adult male). I can barely even get them on my feet and when I do they are very tight which makes them extremely uncomfortable.

Bought a black, luxe long sleeve top for my grandson. He usually wears size M. BAM size M is absolutely enormous. At present there are no black luxe tops in any size, and no S size in any colour. It is not the first time that the tock availability is poor. Also, their size guide is only about waist measurements, as if length didn't matter. At least I couldn't find any other information. They are lucky not many companies sell bamboo clothes

Thank for your reply, but I did not want any of the other styles, which are nothing like the one I wanted

Exceptional service!! 10/10!
I returned a jumper and unbelievably it was stolen in the so called Royal Mail!
The wrapping got to BAM but no sweater?!?!
Rang to ask about my refund not knowing the wrapping had arrived at their end but minus jumper and had terrific Frances who was immediately helpful and sympathetic and immediately refunded me. Highly recommended

No problems whatsoever with order, great communication re order and, unlike most high street brands of socks (yes, m&s I'm looking at you!) these socks actually have elastic in them (helpful when you don't want socks that slip down to the front of your shoes) and are a decent thickness... like previous reviewers (and I hate my lack of originality but it must be mentioned) all the socks are SOOOO comfy, amazing all round.
I'm deffo a convert, thank you bam for restoring my faith in socks.

By far the best and most comfortable socks I bought. Love the fact that the heels and top of toes are extra padded. Only giving 4 stars as I wish they would do colours that are more pastel or neutral colours. Highly recommend.

Having previously been a happy customer I hadn't dealt with BAM for over a year after an unsatisfactory experience over the bizarre fit of an item - returned & reimbursed ok but that put me off until yesterday. I decided to give them another try with a Luxe Roll Neck Baselayer (review unrelated to this for now). Initial attempts to log in to what had been my account were fruitless, the related messing around meaning I thought I'd missed deadlines to use a Birthday Credit & a Black Friday discount. Email to BAM brought about (summarising a few emails to & fro) the most helpful and highly satisfactory response, demonstrating 1st class customer service, from Olivia @ BAM & my completing a purchase with c41% discount including a £5 benefit I was wholly unaware of. Excellent Olivia, thank you !

The softest socks I’ve ever owned, delivered quickly.

My wife purchased a hoody for my birthday. Nice weight, good fit. Hardly worn when holes started appearing along seams. Its a yoga hoody that gets used for warm up / down. It really shouldn't start getting holes on the seam at all but if it did through normal wear and tear it should last longer than a few months. I wrote to BAM - never heard anything back. Poor.

UPDATE - On seeing my TP post I was contacted by BAM and on providing evidence of the issue, I was offered a refund, a replacement or gift credit. The response was professional and exactly what you would expect from a company that cares about product and customers. Rating changed to 4 *

Bamboo clothing is my go to shop for yoga clothes- the quality is great, good price point and products last for long time. Their leggings and bras have a great range and last for a long time.
Unusually I had a recent issue with a top and no quibbles customer service. I really appreciate the help Olivia! You really made me feel valued.

I've always been a fan - very comfortable clothes and a good ethical focus - and my recent experience has made me even more so. The comfiest jeans I've ever met, and when the packaging elves had an off day and sent the wrong colour, the customer support team could not have been friendlier or more helpful fixing the problem.

Men's socks look great but not fit for purpose as they don't last very long. Within a few months they had all worn out at heels and I see others have had same problem. Socks bought from perhaps the best known high street retailer are still going strong after at least 5 years of wear.

If there was an option for zero stars that is what I would be giving. The customer service was appalling and rude .Order took two weeks to be delivered and when I sent back for a refund I had to chase it up as they still hadn’t acknowledged that I sent back my parcel. and when I spoke to customer service the lady said that they don’t have the facility’s to give a refund back quickly so it took over two week even though they had the clothing. Also the quality of clothing is poor for this price, for these two reasons I wouldn’t be shopping here again.

Wish I could give no stars!!
Well Mr David Bamboo!
You may be feeling like the bees knees in you shiny new warehouse, however a strong reliable business model is based on customer care, service and reliability.
When my package was incorrectly labelled/delivered and I was in hospital at the time, having undergone major bypass surgery when I notified you and hoped for some help, I never received any response and or assistance. The Royal Mail app sent me around in circles and if you have tried contacting their help line there is a 50 minute wait!
Under the circumstances I feel very badly let down and feel you should have systems in place to cross check names and address and could have been more much helpful.
3 weeks later I am still waiting for my parcel and feel unable to recommend anyone using your company