BAM Clothing Avis 

Outstanding products, very slow delivery - hope this helps improve your systems

The return process is awful. Used to love this brand but not anymore. Returned items more than a week ago and no acknowledgement at all. Chasing customer service but no response.

Their bamboo clothing quality is excellent but their customer service in case you need help about your parcel is very slow, for me I don't focus so much in big brand names but what's most important is the their customer service and bamboo clothing failed on that and because of that I don't think I would buy from them in the future

I just received my order and I could not be happier, the bamboo thongs are perfect!

They are super soft and breathable. It is like I am not wearing any underwear. From the other reviews, I am hopeful that the softness won't disappear with time and washes.

Quality between produce varies hugely. Leggings got years ago are soft and easy to put on, leggings bought just over a year ago in the the safe size are stiff and difficult to wear. They also got a whole in the seam very quickly. No customer service to contact as only way to get hold of them is by phone.

Excellent customer service. Received a pair of Enduro leggings as a gift and as they were the wrong size, my return was handled with excellent customer service and speedy delivery.
Really pleased with the flattering leggings. Thank you

Used to be...
It used to be a great company. The only one to really offer a wide range of Bamboo clothes. However now that we have Brexit and me living in the EU it is close um impossible to return things. So I explicitly asked if a certain pair of jeans fits rather thight or lose. I got a short reply saying size L would be fine and it truly wasn't.
It was way too tight. My complaint that followed has been ignored to this day.
Stay clear. Especially if you live in the EU.

I bought a ZeroRecycled Insulate Jacket XL for women. The manufacture and the materials are excellent but the cutting pattern is not for women! There is no space for the breast and neither if you have just a little bit of curves on the hip. Fortunately, not all women are in a straight-line body shape!
The space around the armshole is too big and the space in front is flat, so no room for movement. I gave it to my son who is thin and tall and he cannot wear it, the armhole is too wide and long.
Better to review the pattern shape. Women have a different shape than men, despite all the adverts on MSM.
I will ask for a refund.

Have ordered boxer shorts several times and find them to be supportive and snug in all the right places. Very comfortable and being bamboo they are very good in dealing with sweaty activity. I am a subscriber to Ethical Consumer magazine and it was great to see that the boxers that keep my bits and pieces in place scored highly when it comes to ethical business too! It would be even better if they could actually be made in the UK, like some other brands are able to do.

These clothes are really well made, I have three tops which are a staple in my wardrobe as a busy mum they get washed at least once a week, and they are still as new! I’ve had them 7 months and there are no holes like I often find with other brands. Such high quality, and lovely breathable fabric to wear. Customer service was brilliant too, I was sent a replacement top for one of the ones I’d bought which had a loose thread. Thanks and will definitely buy again. Highly recommend.

Customer services dealt with my complaint quickly and a replacement arrived today.

I am a regular customer at BAM and think they have really good quality products reasonably priced.
Sizes are good, too. Easy to care for clothing and speedy delivery.

I've bought many products from BAM and contacted them last week just to inform them of a small issue I'd had with a pair of jeans. I enclosed a photo and they immediately offered me a replacement pair although I'd said I could make the necessary repair myself.
I'm delighted with the replacement pair which arrived quickly, and very impressed with the customer service. I continue to be a very happy BAM customer!

I love my Bam bras. They're incredibly comfortable, easy to get on and off, and most importantly - without going into too much detail - everything stays where you want it! I can't think why I'd ever go back to the old bra style now.
PS The pale pink is a gorgeous colour - more colour choices please?

I LOVE the funky styles that BAM offer . However , I don’t find the material very practical for someone who sweats during their workout . I am left with large wet patches which are very visible on the material which then seems to soak it up leaving you very uncomfortable. I am wearing my BAM top to relaxing yoga sessions and choosing another brand with a better material for running and cardio .

Great experience - easy to order, and a swift delivery without any issue. Very happy with the items I bought.

I've been shopping with BAM for a few years and absolutely love this company. Their eco-friendly credentials are a big bonus as they're a company that really do care about the planet. Not just with the clothing they produce but also with the packaging too.

The Enduro range of leggings and tops are my favourite. They feel really supportive for strength training and especially keep you nice and cosy in the winter.

The Mallea range is perfect for lower-impact training and is really soft.

I recently had to return a couple of items as the colours didn't suit me. It was a really straightforward returns process and I was refunded quickly without a fuss.

I'd highly recommend BAM!

Bought a top, then received an automated email stating it had been refunded. No explanation and no other email explanation (checked my junk mail). Asked customer service to explain why twice but never got a reply. Rethinking shopping with BAM again
EDIT: Gave an extra star as it seems I didn't receive the two replies to my complaint sent. I did receive the original email of the 2/2 with a notice of a refund though, but that email stated "Just to let you know your BAM return request is now complete". Confusing and frustrating as I didn't request a refund, hence my complaint. Also, ordering something which is then cancelled is an annoying experience

I love this company. The clothes are so comfortable, they try to use as much Bamboo material as possible and the quality of this material really shines through. The Rugby shirt I just bought is incredible. The comfort feel is amazing. I wish they did it in plain colours rather than patterned, but that is just my preference.

I have just had an extremely frustrating recent experience with BAM. I have been a customer of theirs for many years, practically since their company first started up. I literally live in their clothing every day. It is soft, silky, comfortable, stretchy and washes well. I don't feel my loyalty has been rewarded however.
Over the years I have sent many emails asking for new colours or designs, as not every woman wants to wear black, dayglo yellow or olive green, and many people who are not fitness freaks still want to have comfortable good looking clothing. Only once or twice did I get a response, many years ago, when they brought out a new line in sky blue which was one of the colours I'd asked for.
My current disappointment centres on the issue of writing reviews. Most companies would love to get more reviews from customers, as it's one of the number one things other customers look at when deciding what to buy. I love writing detailed reviews, and always write fair and honest opinions (as I am doing now, which is why I am mentioning all the positive aspects of BAM first.) It is impossible to write reviews directly on their website, which would be much the easiest option, but they have chosen not to do it that way. Instead, they send out an automatic "reviews link" email with every order, so that you can follow the link and review each item individually. I ordered in January and then again this month, February (See how faithful I am?) Neither time have I been able to find the reviews link email. I have written over a dozen emails to them, asking where it is, what I'm supposed to look for, which email address they sent it to, if they can resend it, and have been met with a complete brick wall. They either simply don't reply or they refuse point blank to explain or help. They say they cannot resend it. Well I'm sorry but if you sent an email once, surely you can click on it and press "resend"????? They wouldn't tell me the email address of the reviews link email, so I didn't know what to look for. So basically they were making it much harder than necessary to review their clothing. The customer should not be put in the position of having to BEG to write a review!!!!! I even wrote an email putting in an official complaint and asking for it to go through the proper channels, and all they've sent back is a polite fob off saying "thank you for your views". 🤨😤 I'm like WHAT???!
FINALLY, the reviews email appeared, a month later. I finally found it on email address I hardly use, and it isn't from BAM. It's from robot@feefo, which was not an address I would have even opened an email from, as it sounds like a spam. IT WOULD HAVE BEEN SO EASY FOR THEM TO TELL ME THAT WAS THE EMAIL I WAS SUPPOSED TO OPEN. Instead, all they told me was to review them here on Trustpilot instead, which is a general review of their company, rather than a review of each item of clothing which other customers can click on when looking at that item.
Suffice it to say I'm extremely disappointed in BAM. Their clothes are great. By complete chance I have finally, accidentally, after heaps of time and stress, found the email that allows me to review each item individually. After which I rang them. (their phone number is quite hard to find as well) and finally got an extremely nice customer service lady on the phone who was sympathetic and said she would pass along my feedback. I've ordered loads from them over the years and my clothes cupboards is almost completely stocked with their clothing. But sadly they seem to want to make it as hard as possible to review their clothing.... even though I'm sitting here wearing three items of theirs right now and would love to tell you all about them. 🙄☹️