BAM Clothing Avis 

The customer service from this company is excellent and that alone would encourage me to buy from them but when combined with the quality of their clothing then they are my go to provider.

I’ve been regularly buying BAM items for many years, including socks, knickers, tee-shirts and sweatshirts, and have usually been very happy.
The last socks ( my usual order) I purchased are extremely disappointing. The fit around the body of the sock is perfect, the fabric lovely quality, but the tops of the socks dig so deeply into my very slim legs that they would be very unhealthy to wear…the indentation left after wearing is deep, and cannot be good for the circulation in the legs…positively dangerous in fact. And to explain my slim legs: I am five feet ten inches tall, weighing 9 stone, with, not just slim, but thin and puny legs!
I suspect these socks would dig into the majority of legs.

Very good quality of yoga wear however shipping was slow, they didn’t do what it said on their mail which is annoying.

Maria on customers services is amazing x Great clothes. Great quality, design and eco credentials.

Excellent quality clothing, exact as advertised. Washed and tumble dried many times and kept shape and colour well. Not the fastest delivery but worth the wait!

Really pleased with the quality and fit. Order arrived really quickly, and returns process was the easiest I've experienced anywhere. Fingers crossed my exchange is processed without any hassle.

It was a strange experience ordering from bamboo. I ordered enough socks to get free delivery, initially got an "official looking" email receipt of order, but then nothing for 4 days when I got a strange plain text email from the "The BAM Team" apologising for the delay in dispatching my parcel. Finally 3 days after that another official looking email with a link to the Evri tracking details. They arrived fine, but for a good week I was worried I wasn't going to see anything for my £50. After reading other people's experience here I decided not to risk sending anything back.

I’ve got 2 pair of leggings and they are the comfiest, best fit I’ve ever had.
A small problem with one pair and customer service quickly resolved the issue and I have absolutely no complaints at all.

Started off well and now I see all their other customers are suffering.. I will never be able to get my head around a company's decision to treat their loyal customers who are giving them lots of money appallingly like this. Really odd. Deeply unpleasant, combative employees who are maybe bored and enjoy tormenting its customers? Oh and the clothes in last delivery absolutely stank of an abattoir.. I dropped them a polite note but it is now plain to see they couldn't care less. How does this business still have customers?! And 'lady' behind the emails - goodness knows why they would choose to employ you.

Terrible company, take a medieval amount of time to deliver and harass you with emails and physical post that you never asked for, including pretentious copy and paste job emails from “David”, pretending this David has seen your personal order, decided to compose an email just for you and tell you absolutely nothing in that email you didn’t already have from your order receipt. Stop wasting resources on pointless stuff and maybe orders would arrive at the same time as any other company your size in 2024. If you’re going to be personal, David, get down to the warehouse and do some actual work, not sit waiting for orders behind a computer. I wonder what the bs reply will be.

Such a shame….
I have ordered a number of items from Bam over the last couple of years. Always been happy with the clothing- really great quality. The ordering process went smoothly as well- with items being dispatched promptly with good email communication. NOT NOW THOUGH - just as the previous reviewer- no correspondence about delivery time- I contacted them and got a vague response about dispatch time. With my second contact to them I explained my concerns but just received a dispatch email- no attempt to deal with my concerns. There are so many other suppliers out there - if this is how they treat loyal customers- they are not going to survive.

Love their tops and leggings, super soft and great quality. Ideal for the gym

Shocking delivery. Always late. Never reply to emails. Now have to go away worried about a delivery going astray. Quality has massively gone down hill too. I wont be using again. Nice idea , nice marketing, no business sense and total lack of customer commitment.

Love BAM clothing but would love to see the clothing shown on at least size 10/12 models not super skinny ones who don't represent normality

Can't speak highly enough of this company's clothing. Quality items, good material, very well made and i always look smart no matter how casual the outfit.

I've ordered a few items from Bam clothing and never had a problem.
The last order was for Caundle Active Cargo Trousers- I absolutely love them, they are so comfortable and look great.
Unfortunately I had an issue with the trousers, and contacted the Bam Team- the customer service I received was fantastic!! The problem was resolved so quickly and exceeded my expectations. Thank you so much- I'll be ordering from you again soon.

What an amazing British company. I think your clothes, the material and the finish are so beautiful. Sadly I had to return a pair of the most beautiful shorts as they were too short for my old legs but kept the dungarees (at71y.o.🤣🤣) The service when I rang the company re the return was courteous, kind and simple, very easy and cost nothing. I just want to say a massive thank you to an amazing company, you should be so proud of yourselves. I’ve recommended you to so many already. Xx

Purchased yoga trousers. Very soft fabric. Comfortable to wear. Very long in leg. Refund process is a little cheeky. Their policy states 3 working days for the parcel to arrive back at the warehouse, then 14 working days for the return to be processed, then between 5 – 10 days for the money to appear into your account. So that's up to 27 days to get a refund. I guess it's to help their cashflow, but it's much slower than comparable retailers.

EDIT on 10th August: Royal Mail picked up the return on 27th July. I received my refund into my account on 7 August. That is 14 days for the entire refund process. So, I upgrade my rating and thanks to the Bam Team.

I found the order process and delivery very good however I was hugely disappointed with the product from an environmental perspective. Bamboo clothing promote their sustainability. I did research on 3rd party reviewers etc. However the socks I ordered were only 78% Viscose, Bamboo, 20% Polyamide, Recycled 2% Elastane, Creora. Forgive me but that doesn't sound hugely environmentally friendly to me

I ordered two tops online but received no information about delivery or any tracking information. I realise this is a busy time of year but customers are also planning for holidays so unaccountable delays are really problematic. If there had been shipping or tracking info I wouldn't have had an issue but I emailed and called multiple times and got nothing - the phone line doesn't work. I did receive a lot of marketing emails which was even more frustrating. Still waiting for any kind of contact from this company and totally unsure if my items will arrive. Shame - the tops looked lovely.