I’ve just entered a competition though Marks and Spencer’s credit card to win tickets to the BBC Proms. This is a fabulous opportunity and it was so easy to choose which event and enter. It’s a reall... Voir plus
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Lisez les avis des autres
Managable credit with occasional bonuses, albeit small compared to spend. The app works well and I trust the card backing bank, unlike John Lewis who changed financial houses at which point we changed... Voir plus
L'entreprise a répondu
I have had an M&S card for over 20 years, and had no real problems with it. But I must say since HSBC have taken over the card the time span between payments showing on your accounts and payments sho... Voir plus
L'entreprise a répondu
Even 1 is too high.Since new app upgrade have lost all access to banking app Customer service team just pass you around then promise call back (to get you off the phone ) then don't call back .Still... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Coordonnées de contact
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Royaume-Uni
- bank.marksandspencer.com
4,0
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy to use website and always…
Easy to use website and always informative.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi there, thanks so much, we're always here to help, whenever you need us. Thanks – Elena
I've been using M&S bank for ages
I've been using M&S bank for years and would recommend! Pay your account off every month and it costs you nothing. Easy to use. The app is easy to use and I have enjoyed the journey over the years
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Thanks so much for your kind words and for being a loyal customer, we're always here to help! Thanks – Elena
I USE NY M AND S CREDIT CARD ALL THE…
I USE MY M AND S CREDIT CARD ALL THE TIME NEVER HAD ANY PROBLEMS M&S HAVE QUAILITY FOOD AND CLOTHES FOR COMPETERTIVE PRICES AND THE STAFF ARE VERY HELPFUL AND FRIENDLY
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Karen, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card! Thanks - Elena
Poor app
Poor app. Never sure exactly how much I owe. No pending purchases on the app. Feels like they are trying to catch you out.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi David, thank you so much for taking the time to leave us a review. We really do appreciate your feedback. We are always looking for ways to improve our services for customers, so keep an eye out for pending payments coming soon! Thanks - Elena
Easy to use app
Easy to use app. .Can now pay bill/shop/ and keep an i on account..Spot on ⭐️⭐️⭐️⭐️⭐️
2 juin 2026
Avis spontané
Réponse de M&S Credit Card
Hi Teri, thanks so much for your review. I'm so glad to hear you're finding our app easy to use! We're always here to help, whenever you need us. Thanks – Elena
Ibthink they are great
I have had an M&S credit card for many years now. Their security is excellent. Help is readily available if you have a problem and they help you to solve AND it easy to speak to a person. Their app is easy to use and has many useful features. I cannot comment on their interest rate as compared to other credit cards as I routinely pay off the card in full monthly.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Marilyn, thanks so much for your kind words. I'm glad to hear that you're finding our app easy to use. We're always here to help if you need anything. Thanks – Elena
5 stars all the way
Personally I have never had a problem with M&S click and collect. Notifications on orders keep you updated. 5 stars all the way for me
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Marjorie, I'm glad to hear that the M&S click and collect has always been efficient for you. Thanks for taking the time to leave a review - Elena
I use m/smy card a lot it’s so convenient
I use my card a lot it’s so convenient
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Anne, thank you so much for taking the time to leave us a review. It's great to hear that you've been enjoying using your M&S Credit Card! Thanks - Elena
M&S CREDIT CARD
Brilliant credit card, Brilliant company.
Thank you M&S for accepting me as a customer.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Antony, thank you so much for taking the time to leave a review, it's great to have you as a customer! We're always here to help if you need us. Thanks - Elena
I still have trouble accessing my…
I still have trouble accessing my account.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hello, sorry to hear this. If you would like to get in touch, we would love to be able to help you access your account. You can call the number on the back of your card, or find all the ways to contact us on our website. Thanks - Elena
2 stars for the app alone - payment changes
2 stars for the app alone. We're still having to change payment settings in a PDF form, which in 2026 is really passe. Fix this, and the rest would be 5 stars.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Chris, Thanks for letting us know. We’d like to understand more about what’s gone wrong and how we can fix it. Please do get in touch with us directly, you can get in touch through using our Chat feature in our app or you can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks - Kim
just experienced my worst ever month's…
just experienced my worst ever month's service with M&S Credit card. I have the card because I can earn points/rewards. A miserable, inflexible, computer says no reaction from staff and operation gave me frustration and embarrassment. All this and I am always fully paid up - perhaps that's the problem. Better for M&S to have members in debt.
10 juin 2026
Avis spontané
Réponse de M&S Credit Card
Hi Des, we’re really sorry to hear this. That’s far from the experience we want our customers to have. Please contact our customer support team so we can investigate this and help put things right. If you have digital banking, you can contact customer support through our Chat feature. You can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks for taking the time to leave a review - Kim
M&S are a trusted business and having…
M&S are a trusted business and having an M&S card at a time when l needed financial flexability was excellent I am so pleased with all the services and efficiency
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Helen, thanks so much for your kind words. We're always here to help if you need us! Thanks – Elena
Excellent service
Excellent service, great rewards for when using card. Can’t fault them
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Jacqueline, Thanks for such a lovely kind review. - Kim
Happy and loyal M&S customer
I’m very happy with my M&S credit card. I find the online banking application very easy to navigate. My payments always seem to be promptly made.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Anne, Its great you are able to navigate the banking app easily and are happy with the card. This is what we love to hear. Thanks for taking the time to leave feedback. - Kim
M&S Bank always works for me
Always answer and always have been able to solve whatever problem I had,always have time and patience dealing with me, always appear pleased to help and that is not easy every day,but M&S Bank always manage to do it in my experience, Izzie
12 juin 2026
Avis spontané
Réponse de M&S Credit Card
Hi Isabelle, It's great that any issues we are able to resolve for you this is exactly what we aim for. We will always be happy to help our customers. Thanks for the feedback - Kim
I use this card a lot for internet…
I use this card a lot for internet purchases & have always had a good experience the way the purchase is verified via the app is very good
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Anne, Its great you use the card a lot and have a great experience and enjoy the use of the banking app. Thanks for the feedback. - Kim
So Easy to Use
I haven’t had any problems using M&S Bank app. Each month my outstanding balance is settled by Direct Debit. So easy!
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Cathy, Its great you haven't had any issues, and it's easy to manage the account with a direct debit. Thanks for the feedback. - Kim
Professional and Totally Trustworthy
I have had my M&S credit card for more years than I can remember. I have complete trust in M&S to keep my money and purchases safe. Also, just as importantly, to respond quickly and professionally to any enquiries.
1 juillet 2026
Avis spontané
Réponse de M&S Credit Card
Hi Jan, Thank you for the trust you have in us, its great you feel safe with purchases and have no issues. Here is to many more years as part of the M&S family. Thanks for the feedback.- Kim
Brilliant
Brilliant, I've had my credit card with them for about 40 years now. Never had any problems and occasionally get a bonus on it (at the end of the year), also transfers too. Great credit card to have
17 juin 2026
Avis spontané
Réponse de M&S Credit Card
Hi Janet, Thank you for leaving such lovely feedback and for being part of the M&S family for so long. Its great you benefit from the card. - Kim
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