I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took arou... Voir plus
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Lisez les avis des autres
Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure... Voir plus
This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account. I intensely dislike... Voir plus
I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taki... Voir plus
3,3
Moyen
205 avis
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Rhys was helpful in cancelling the…
Rhys was helpful in cancelling the subscription that I did not know about or want. The credit back on the final shipment was a positive response to my concerns. Thank you Rhys.
19 février 2026
Avis spontané
Réponse : Barewillow
Hi Pete,
Thank you for taking the time to share your feedback. We're glad to hear that Rhys was able to assist you and address your concerns. Your kind words are truly appreciated.
Thank you again for your support!
Vincent
Bare Willow
The representative (RHYS) was very…
The representative (RHYS) was very helpful and understanding. She made the process seamless and even though I was unable to resolved the issue about the shipment, we were able to sort out other issues.
Thanks again, Rhys!
2 mars 2026
Avis spontané
Réponse : Barewillow
Hi Crystal,
Thank you for taking the time to share your experience. We're very glad to hear that Rhys was helpful and understanding while assisting you. It's great to know that she was able to make the process smooth and help address your concerns.
We truly appreciate your kind words and your support. Thanks again for sharing your feedback!
Vincent
Bare Willow
Thank you very much
Thank you very much. I had an amazing experience with solving an issue that I experienced. Special thanks to you
RHYS
Looking forward to visiting your site again 😀 😊.
10 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Josephine,
Thank you very much for your kind words and for taking the time to share your feedback. We're really glad to hear that you had a positive experience.
Your support truly means a lot to us, and we appreciate you choosing us. We look forward to seeing you again in the future!
Vincent
Bare Willow
RHYS was very helpful
RHYS was very helpful in getting a mixup in my order straightened out. I appreciate her help so much.
Sheryl Young
18 février 2026
Avis spontané
Réponse : Barewillow
Hi Sheryl,
Thank you so much for taking the time to share your experience.
We’re really glad to hear that the mix-up was straightened out and that you felt well supported throughout the process. Your appreciation truly means a lot to us.
We’ll be sure to pass along your kind words. She will be greatly appreciated.
Thank you again for your support!
Vincent
Bare Willow
Good customer support
Customer service was very honest & made every effort to solve my problem.
Rhys was very helpful & followed through to resolve my issues.
3 mars 2026
Avis spontané
Réponse : Barewillow
Hi Barbara,
Thank you so much for your thoughtful review.
We’re really glad to hear that you felt supported and that every effort was made to resolve your concern. Honesty and follow-through are very important to us, so it means a lot to know that was your experience.
We’ll be sure to share your kind words with Rhys. She’ll truly appreciate it.
Thank you again for taking the time to share your feedback!
Vincent
Bare Willow
Scam dont fall for it
This company is a scam I never signed up for their subscription yet they charged my card again so I tried to call the customer service number on their website you cannot speak to a live person this product did nothing for me like it said it would on the fb advertising after multiple e mails I finally got a response back and after telling them that their product did nothing for me the advised my second shipment is on the way so they could not stop it and I should keep using the product and it would eventually work I advised them to cancel my subscription and I never got a response back I now have cancel my card but I vowel to let everyone know the company is a scam and dont fall for it
9 février 2026
Avis spontané
Réponse : Barewillow
Hi Christina,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it has caused. I’ve personally reached out to you via email to offer assistance and work toward a resolution. Please check your inbox and reply at your earliest convenience so we can help.
We appreciate your patience and the opportunity to make this right.
Vincent
Bare Willow
La atención de Rose Williams siempre…
La atención de Rose Williams siempre estuvo atenta a mi pedido
25 décembre 2025
Avis spontané
Réponse : Barewillow
Hola,
Muchas gracias por tomarse el tiempo de compartir su opinión.
Nos alegra saber que se sintió bien atendido y que sus solicitudes fueron gestionadas con atención. Ofrecer un servicio atento y receptivo es algo que valoramos mucho.
Nos aseguraremos de compartir sus amables palabras con Rose. Significará mucho para ella.
¡Gracias de nuevo por su apoyo!
Vincent
Bare Willow
-------------------
Hi,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you felt well supported and that your requests were handled attentively. Providing thoughtful and responsive service is something we truly value.
We’ll be sure to share your kind words with Rose. It will mean a lot.
Thank you again for your support!
Vincent
Bare Willow
Why is it so hard to get a refund and a…
Why is it so hard to get a refund and a call back ???
This company is a scam they automatically bill you without your consent I have called multiple times and no call back !!!
My only thing to do is contact an attorney office and bring to their attention this is ridiculous!!!
17 février 2026
Avis spontané
Réponse : Barewillow
Hi Ernest,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
I had a good experience with RHYS when…
I had a good experience with RHYS when I decided to cancel his response fast very much appreciated.
26 février 2026
Avis spontané
Réponse : Barewillow
Hi Darius,
Thank you for sharing your experience and for taking the time to leave a review.
We’re glad to hear that your request was handled promptly and that you appreciated the quick response. Providing efficient and respectful support is always important to us.
We truly appreciate your feedback and your time with us. If you ever need anything in the future, we’re here to help.
Vincent
Bare Willow
Forced into a subscription that I never signed up for!
I purchased the product to try it out ONE time. Then I found out that somehow I was subscribed and was told that once you’re on the subscription, there’s no way to cancel it. The company offers a 60 day return policy Which I mentioned, but it was ignored. This is a very shady company. I emailed back-and-forth with Vincent, a customer service rep. Unfortunately, while he was very polite, he completely ignored my request to not receive any more product because I actually never subscribed. I would never subscribe to something that I had never tried. I explained my circumstances that I’m older, and having health issues. In my opinion they are not a reputable company and their customer service is a joke. As you see, I purchased the product in late November of 2025 and have been going back-and-forth with them over the fact that I never subscribed!
22 novembre 2025
Avis spontané
Réponse : Barewillow
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
Monthly order not requested
I ordered a product and without my knowledge ended up with a monthly recurring order. I have sent four emails asking to end the recurring order, and can get no response.
18 février 2026
Avis spontané
Réponse : Barewillow
Hi Jim,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
FAST RESPONSE AND GREAT CUSTOMER SERVICE
ALL MY CONCERNS AND ISSUES ON MY SUBSCRIPTION HAS BEEN FIXED IN A TIMELY MANNER THANKS TO MARYROSE. ★★★★★STAR!!
28 février 2026
Avis spontané
Réponse : Barewillow
Hi Claire,
Thank you so much for the amazing 5-star review!
We’re really happy to hear that all your concerns were resolved in a timely manner. Providing prompt and reliable support is very important to us, and it means a lot to know you had a positive experience.
We’ll be sure to pass your kind words along to Mary Rose. She’ll truly appreciate it.
Thank you again for your support!
Vincent
Bare Willow
I tried to cancel my subscription
I tried to cancel my subscription, but it seems like they just won't do it. I emailed them and someone called Rose saying she was the Customer Service Representative, she didn't respond to me wanting to cancel and kept offering me different deals, this has been going on for a number of days. Then this past weekend I was charged again for the subscription, I asked Rose to please refund and cancel my subscription which she still hasn't done, the only response I get is another offer with what she thinks is a better deal.
22 février 2026
Avis spontané
Réponse : Barewillow
Hi Kirstie,
I’m very sorry to hear about the frustration you’ve experienced with your subscription. I completely understand how upsetting it can be to feel like your concerns aren’t being addressed. I’ve personally reached out to you via email to help resolve this and ensure everything is taken care of. Please check your inbox and respond so we can make this right.
Thank you for your patience, and we truly appreciate the chance to improve your experience.
Vincent
Bare Willow
I had a query with our subscription
I had a query with our subscription. Rhys offered a solution and implemented the change. Excellent customer service. Thank you
27 février 2026
Avis spontané
Réponse : Barewillow
Hi Karen,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really glad to hear that your concern was handled smoothly and that you felt well supported. Providing helpful and reliable customer service is always our top priority, so your feedback truly means a lot to us.
If there’s ever anything else you need, we’re always here to help.
Thank you again for your support!
Vincent
Bare Willow
Rhys was really helpful in rearranging…
Rhys was really helpful in rearranging my subscription.
23 février 2026
Avis spontané
Réponse : Barewillow
Hi Warren,
Thank you for taking the time to share your experience. We’re so glad to hear that Rhys was able to help you rearrange your subscription smoothly.
We’ll be sure to pass along your kind words to her. Providing helpful and efficient support is always our goal, and we truly appreciate your feedback.
Vincent
Bare Willow
Réponse : Barewillow
Hi,
Thank you for your kind feedback! We’re really glad to hear that you received a rapid answer and found our responses helpful.
Providing timely and clear support is very important to us, so it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your experience.
Vincent
Bare Willow
I wanted to cancel my subscription and…
I wanted to cancel my subscription and Rose Williams did all she could to help me find an alternative. However it was not available for me to continue. As result she provided a full cancellation as I requested!
25 février 2026
Avis spontané
Réponse : Barewillow
Hi Joseph,
Thank you so much for sharing your experience. We’re glad to hear that Rose was able to assist you and explore alternative options before proceeding with your request.
While we’re sorry it wasn’t possible for you to continue at this time, we’re pleased to know that the cancellation process was handled smoothly and to your satisfaction. Providing respectful, helpful support, no matter the outcome, is always our goal.
We truly appreciate you taking the time to leave your feedback.
Vincent
Bare Willow
Yall keep prompting me to right a…
Yall keep prompting me to right a review which I already did. Rose Williams or whoever You are did absolutely nothing to elevate my problem. Y’all’s sales tactics are the pitts!!! I will never entertain the idea of ever buying anything from Your company. Please make a copy of this and don’t send me anything else. Thank You Greg Dobbins
4 février 2026
Avis spontané
Réponse : Barewillow
Hi Greg,
We’re very sorry to hear about your experience and the frustration this has caused. Our goal is always to provide helpful support, and we apologize that we fell short in your case. We have made a note to ensure you will not receive any further communications from us.
Thank you for sharing your feedback.
Vincent
Bare Willow
Great service but product not working for me as yet after two months
Although I didnt get the satisfaction as yet from the product since am using it around 2 months now but your representative ROSE WILLIAMS gets the 5 star. She was very persuasive and did try to get me to stick with the subscription but I wasnt interested.I will say that she did go out of her way to assist me
25 février 2026
Avis spontané
Réponse : Barewillow
Hi Arnim,
Thank you for sharing your feedback!
We’re glad to hear that Rose went out of her way to assist you, even if the product hasn’t yet met your expectations. Your kind words about her support mean a lot to us, and we truly appreciate you taking the time to share them.
Vincent
Bare Willow
Customer service help
product didnt work for me but Rose Williams in customer service arranged for a partial refund and cancelled my subscription
3 février 2026
Avis spontané
Réponse : Barewillow
Hi Helen,
Thank you for sharing your experience!
We’re glad Rose could assist and ensure your concerns were addressed. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Vincent
Bare Willow
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