Barewillow Avis 205

My experience has been great. The CapsaCare cream is a wonderful product and has helped my immensely. I would definitely recommend this cream for anyone dealing with Neuropathy.

I wanted a one time purchase and Mary Rose was very helpful in stopping further purchases automatically.

Rhys was a good customer support person. My concerns were addressed amd solved

From Sean December I ordered some stuff up to now I cannot receive it very bad

Just like all the other 1 star reviews, we were involuntarily signed up for subscription (I'm in no way going to go through all 3 tubes in a month from the buy 2 get 1 free promo my husband thought may help me & ordered)...then to get notice on 26 Feb that another 2 tubes were being shipped, & billed for $79+!?!. As soon as I got notice I contacted BW; was told it hadn't fully yet been shipped so they could maybe stop... nope, another rep said too late. Two weeks later it has arrived; I've immediately contacted BW for return/refund guidance...and if I don't get immediate response & correction we will be taking any/all legal action we can. Never ever will recommend their business.

Very quick and precise info from Pamela. She was very polite and knew her job, quick an efficient

they have used the same trick many web companies use- a subtle small print area not easily seen submitting you to a subscription.

As you can see in the other reviews, when you purchase with the unknowing subscription option and email them to cancel, they continue to come back with offers until the next billing. I received my second billing in January, 2026; immediately emailed to cancel. Came back in February with another billing. Multiple emails with my request, but continued offers. Have submitted a complaint through PayPal asking for no more payments to them. This has been a nightmare.

The customer service especially from MARYROSE was of great help when needed in a timely manner while I had some concerns. Thank her and the company for good service.

I was unaware when I placed my original order that I had agreed to automatic shipping every month. Though it took several tries to cancel this, Rose Williams was very helpful and responsive throughout the process.

I ordered it in Feb 19 th I am diabetic and it’s March 8 th and no package yet. Please let me know where it is. Thanks, Monica Markeset
52-624-157-0790
I live in Cabo San Lucas, Mexico. But if you can’t ship here can you send it to
7 Gloucester Cove
San Rafael CA 94901
United States and my boyfriend can receive it.

It was a frustrating experience on my orders that haven’t been delivered yet. So I emailed and Mary Rose responded and said she would look into this matter for me. Couple days later I received an email from Mary Rose explaining the situation and I was really relieved, my order finally arrived. Thank you so much Mary Rose,

I have been trying to be faithful in using the CopsoCore Pain Relief Cream 2 to 3 times a day and it has helped with the pain in both of my feet. If you have any questions ask for Vincent. He has been very helpful with any questions that I have had. He has been very kind and knows the product. Thanks again for some relief

I ordered Capsacsre cream for neuropathy Unfortunately did not know it was automatic renewal Agter numerous phone calls and texts I was able to stop subscription and get refund thanks to Vincent help What was a bad situation was corrected by him

Jag beställde och fick min försändelse. Köpte även piller som skulle förstärka effekten av salvan. Efter en månad skriver jag till dem och undrar hur man gör returen om det inte fungerar. Får svar att jag gör rätt men jag ska fortsätta en månad till. Jag får ännu ett paket o de drar pengar igen!Jag skriver 18/12 -25 och undrar om det blivit fel.
Får svar att det inte ligger någon månadsbeställning. Fortsätter att komma! Nu svarar man inte längre! Ännu i dag har man sänt ut att det ska komma ett nytt paket trots mina försök att stoppa.! Totalt oacceptabelt!

I just started to use the product I've ordered, so I need more time to evaluate its effectiveness. However, I was impressed by the Customer Service. Especially, by Rhys, who was very helpful in resolution of an operational issue.

I was assisted by Pamela. She was prompt in responding to me. Even though I was looking to cancel my subscription for now, she was very helpful. She offered me alternatives to canceling. Yet when I expressed my desire to cancel she assisted me without delay. Pamela was kind and courteous. Thank you for your help.

I have neuropathy in my feet and tried their product for nerve pain. Happy to report the cream was a pleasant surprise! It makes a good dent in the pain and I especially like that it is NOT greasy, and does not smell like a lot of similar products. I’m using what I ordered and plan to reorder when I’m close to running out.
On another note, I want to say the company and its employees are really nice to work with. Initially I had a problem with my order, and was
Dreading the ordeal which would likely pursue in dealing with the problem. To my astonishment I worked with a customer care employee, Rose, who followed my case through to conclusion, and even followed up with me to make sure I was satisfied. I do a lot of online ordering, and when there is a problem, most companies either take forever to respond, add hurdles to make resolution difficult, or drag it out until the customer finally “gives up”. Not so with these folks. Rose was on it immediately and even offered several options for resolution. Rose, you deserve a raise! Thank you,again.

The customer service rep that was assigned to help me was very attentive, acted like she truly was trying to understand my reasoning for not wanting to use the product anymore. She kept in touch h everyday till we reached a agreement.

I place a single order and was unknowingly subscribed and charged again the following month like many have described. I emailed and called barewillow over and over with no response. Finally emailed with Rhys at the Healthy labs email address and after several back and forth they refused to credit back the order I did not place. I wish I had checked this site before I originally ordered!

Update: After lengthy correspondence, Vincent was able to get me unsubscribed and fully refunded the unwanted order. It wasnt painless but I appreciate them finally doing the right thing. Thank you Vincent.