I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took arou... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure... Voir plus
This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account. I intensely dislike... Voir plus
I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taki... Voir plus
3,3
Moyen
205 avis
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impossible to cancel subscription
Impossible to cancel subscription
Something I never signed up for when purchasing first time
Every time I contact support I receive a new offer etc. just cancel the subscription. Can a human in support please confirm this is done?
27 mars 2026
Avis spontané
It was Great dealing with Bare Willow.
It was Great dealing with Bare Willow, I would like to thank Ms. Mary Rose for her efforts and support, wishing you all the best.
Joe.
26 mars 2026
Avis spontané
Réponse : Barewillow
Hi Joe,
Thank you so much for your kind words!
We’re thrilled to hear that Mary Rose was able to provide helpful support and make your experience a positive one. Your feedback means a lot to us.
We truly appreciate your support and wish you all the best as well!
Vincent
Bare Willow
Excellent Customer Service
Mary Rose helped me cancel a subscription that I didn't authorize. Thank you so much for your assistance!
25 mars 2026
Avis spontané
Réponse : Barewillow
Hi Keisha,
Thank you for your feedback!
We’re glad Mary Rose was able to assist you and resolve the issue quickly. Providing helpful and responsive support is always our priority.
We appreciate you taking the time to share your experience!
Vincent
Bare Willow
suspicious auto subscription
Placed a single order and was automatically added to a subscription. Been 4 weeks now and more than 6 emails to customer service "beggin" them to cancel, I have not rec'd a link to cancel or confirmation of the cancellation. Cream isn't bad but not worth the monies they charge and certainly not worth a bogus subscription that can't be cancelled easily. Don't buy unless you want an endless supply.
I've sent several (more than 3) requests to cancel the subscription, however Aileen (the CS rep who replied) has yet to confirm cancellation or send me a link to acommodate the request on my own. Your policy clearly states that subscriptions can be cancelled at any time, however I have not been able to find any such links to manage a subscription. Aileen knows who I am and I have sent another email requesting cancellation just 2 days ago.
23 mars 2026
Avis spontané
Réponse : Barewillow
Hi Rock,
We’re sorry to hear about your frustration. CapsaCare subscriptions are clearly communicated at checkout and can be managed or canceled at any time. Our team responds promptly to every customer inquiry to ensure any subscription concerns are addressed.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
The time and patience and understanding…
The time and patience and understanding Therese took with me. I really appreciated it.
24 mars 2026
Avis spontané
Réponse : Barewillow
Hi Shirley,
Thank you so much for your kind words!
We’re really glad to hear that Therese was able to support you with patience and understanding. Providing a thoughtful and caring experience is very important to us.
We truly appreciate you taking the time to share this!
Vincent
Bare Willow
This Company has the very worst sales…
This Company has the very worst sales tactics that I have ever experienced.
24 mars 2026
Avis spontané
Réponse : Barewillow
Hi Greg,
Thank you for sharing your feedback. I’m very sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and want to ensure every customer is treated fairly.
Please email us directly at hello@barewillow.com
so we can look into this further and assist you personally.
Vincent
Bare Willow
Прекрасное сотрудничество с Вашим…
Прекрасное сотрудничество с Вашим представителем RHYS.
Пожелаю Вам удачи!
Спасибо!.
22 mars 2026
Avis spontané
Réponse : Barewillow
Привет, Семен,
Спасибо за твое доброе сообщение!
Мы очень рады, что тебе понравилось работать с Райсом. Это действительно много значит для нас.
Мы ценим твою поддержку и желаем тебе всего самого лучшего!
Винсент
Bare Willow
----------
Hi Semen,
Thank you for your kind message!
We’re so glad to hear that you had a great experience with Rhys. It truly means a lot to us.
We appreciate your support and wish you all the best as well!
Vincent
Bare Willow
IM BEGGING YOU TO PLEASE END MY SUBSCRIPTION.
IM BEGGING YOU TO PLEASE END MY SUBSCRIPTION. STOP SENDING ME CAPSACARE I NEVER ORDERD.
WHERE CAN I SEND BACK 12 TUBES OF CASPACARE I NEVER ORDERD FOR A COMPLETE REFUND. I ALREADY SENT BACK 12 TUBES AND NEVER HEARD ANYTHING BACK AND NEVER GOT A REFUND. IM BEING 100% HONEST. SIGN - MONTY HOLLENBACK
21 mars 2026
Avis spontané
Réponse : Barewillow
Hi Monty,
Thank you for sharing your experience. I’m very sorry for the frustration this situation has caused. We always respond to every customer inquiry, and I regret that our previous messages didn’t reach you.
I’ve sent you a private email so we can work with you directly to resolve this. Please check your inbox, and if you don’t see it, also check your spam or junk folder. We want to make sure your concerns are fully addressed and handled fairly.
Vincent
Bare Willow
Capsacare does not work. It is a scam
This company, JZ Ecom Limited, operates under the name BareWillow. The product Capsacare does not function as advertised. It is a complete waste of money and outright fraud. Avoid this product and company. When you make your first purchase, the company, without your consent, charges your credit card via PayPal for another purchase, turning it into a subscription instead of a one-time payment. There is no clear policy stating that the initial purchase will automatically convert to a subscription without the buyer's consent. The product claims are false and deceptive. The product, Capsacare, does not work.
21 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Jardan,
Thank you for sharing your experience. I’m very sorry to hear that you were frustrated with your CapsaCare purchase. Please know that we take concerns about product performance and billing very seriously.
CapsaCare is designed to provide relief when used as directed, and many customers have found it helpful. Regarding subscriptions, we clearly communicate the details at checkout, and no charges are applied without customer consent. If there was any confusion or an issue with your order, we want to resolve it directly and ensure you are fully supported.
We weren’t able to locate your account using the information in your review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive them, we’ll be happy to look into this further and assist you directly.
Vincent
Bare Willow
Unwanted subscriptions, unserious push sales, overpriced Barewillow cream product.
Only after the several times I accidentally paid for Barewillow cream did I find out that I had unintentionally become a "subscriber". They are deducting money from my account despite my explicit protest and sending me more and more unsolicited packages. Their customer service is playing dumb and keeps convincing me how great their cream is. I had to block my card. It is absolutely brazen business theft and even if their cream was the best in the world, I don't want it from them anymore. Be careful, they are cunning scammers! Shame on you, Barewillow!
21 mars 2026
Avis spontané
Réponse : Barewillow
Hi Oliver,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
Lack of compliance with FDA regulations raise RED FLAGS
Their product Capsacare does not comply with FDA labelling regulations under 21 CFR 701.12. Further investigation showed that there were also labelling issues about the quantities of active ingredients, which was confirmed by their AI agent "Kate." If these sorts of issues aren't enough to give you pause, I don't know what to say.
19 mars 2026
Avis spontané
Réponse : Barewillow
Hi Scott,
Thank you for taking the time to share your feedback. I’m sorry to hear that you had concerns regarding CapsaCare’s labeling. Please know that our products are carefully formulated and comply with all applicable safety and labeling requirements. We take accuracy and transparency very seriously, and we regularly review our information to ensure it meets regulatory standards.
If you’d like, I’d be happy to address any specific questions you have about the ingredients, quantities, or usage of CapsaCare directly. Your safety and confidence in our products are very important to us, and we want to make sure you feel fully informed. Please feel free to email us directly at hello@barewillow.com
so we can assist you personally.
Thank you again for your feedback.
Vincent
Bare Willow
Very disappointing
Very disappointing. I bought the product, and a month later I was charged for another order. I was told I selected a monthly subscription when I ordered their product. No so. I tried canceling the order and was told they couldn’t do so. I asked to cancel the subscription and am still getting a run around. Not a good company to do business with.
19 mars 2026
Avis spontané
Réponse : Barewillow
Hi Rolland,
We’re sorry to hear about your experience and understand how frustrating this situation has been. Our records show that a monthly subscription was agreed to during checkout, but we completely understand if this was not your intention.
We previously responded to your messages and have sent a follow-up email to assist you, but we didn’t receive a reply.
We’re still committed to resolving this and supporting you. If you’re able to get back in touch, we’ll gladly work with you directly to address your concerns.
Thank you for bringing this to our attention.
Vincent
Bare Willow
Purchased one cream and was opted for…
Purchased one cream and was opted for monthly sub i emailed for clarification how and why?and the csr name MARY ROSE explained clearly and assisted in cancelling the subscription. You have great customer service. I love your products but prefer to buy it on my own will anyways thank you
19 mars 2026
Avis spontané
Réponse : Barewillow
Hi Vincent,
Thank you for sharing your experience!
We’re glad to hear that Mary Rose was able to clearly explain everything and assist you with your request. Providing helpful and transparent support is very important to us.
We completely understand your preference and truly appreciate your support. We’re always here if you need anything!
Vincent
Bare Willow
Therese Was such a great help customer…
Therese Was such a great help customer service is great will use this company again and again soon sincerely Donald
10 mars 2026
Avis spontané
Réponse : Barewillow
Hi Donald,
Thank you so much for your kind words!
We’re delighted to hear that Therese was able to assist you and that you had a great experience with our customer service. It means a lot to us that you’re happy with the support you received.
We truly appreciate your support and look forward to serving you again soon!
Vincent
Bare Willow
Mr RYHS is a great guy who assisted me…
Mr RYHS is a great guy who assisted me greately about the issue l am having with your company.
l do really appriciate his assistant in dealing with the product that the company was placing on even though l did not want to continue receiving it.
9 mars 2026
Avis spontané
Réponse : Barewillow
Hi Dembo,
Thank you for your kind feedback!
We’re glad to hear that Rhys was able to assist you and handle your concerns in a helpful and supportive way. Providing respectful and attentive service is very important to us.
We truly appreciate you taking the time to share your experience!
Vincent
Bare Willow
I purchased a knee brace from Healthy…
I purchased a knee brace from Healthy Lab Co at the recommendation of my Physician and it was the best advice I have ever received. I exercise, drink lots of water and get plenty of rest. However, the brace gives me the support I need to walk and go up the stairs. I dont know what I would do without it. Ive purchased two others (one for my Mom) and recommended this company to friends and family. What great product
17 mars 2025
Avis spontané
Réponse : Barewillow
Hi Kim,
Thank you so much for sharing your experience!
We’re truly glad to hear that you’re finding the support you need and that it’s made a positive difference in your daily activities. It also means a lot to us that you’ve chosen to share this with your loved ones and recommend us to others.
We really appreciate your trust and support!
Vincent
Bare Willow
Good
Has been having trouble locating where to apply the discount code and customer service named maryrose has helped me a lot! Thank you so much!!!
18 mars 2026
Avis spontané
Réponse : Barewillow
Hi Pedrito,
Thank you so much for your kind feedback!
We’re glad to hear that Mary Rose was able to assist you and make things easier for you. Providing helpful and responsive support is very important to us, and it’s great to know you had a positive experience.
We truly appreciate your support!
Vincent
Bare Willow
The package came in good condition.
The products came in good condition.On time.The price was reasonable.Communication was great.Quick response to my questions.
Overall excellent service.
17 février 2026
Avis spontané
Réponse : Barewillow
Hi Petrina,
Thank you for your wonderful feedback!
We’re so glad to hear that everything arrived in good condition and on time, and that you had a smooth experience with our team. Providing great communication and quick support is something we truly value.
We appreciate your support and look forward to serving you again!
Vincent
Bare Willow
Rhys is an asset to your company
I worked with Rhys in a transaction for tubes of CapsaCare, with which there was a mix-up. We communicated back and forth. I was impressed by the professionalism shown. Rhys was very attentive from the start and worked with me in coming to a reasonable agreement on the mistaken order in an amiable manner and has offered support for future endeavors should I decide to continue with the product if it works well for me. I was pessimistic at first but Rhys came through and eased my angst and worked with me instead of disregarding my problem. It pleased me that the communication was so good. A good salesman for sure, but excellent in human relations. Kudos to your company on a great employee.
14 mars 2026
Avis spontané
Réponse : Barewillow
Hi Dewey,
Thank you for your kind words and for taking the time to share your experience!
We’re really glad to hear that our team was able to assist you in a professional and supportive manner, and that everything was resolved to your satisfaction. Providing clear communication and a positive customer experience is always our goal.
We truly appreciate your feedback and your support—it means a lot to us!
Vincent
Bare Willow
The company was very helpful with my…
The company was very helpful with my order, particularly Pamela. Good experience overall.
12 mars 2026
Avis spontané
Réponse : Barewillow
Hi Anne,
Thank you for sharing your feedback. We’re glad to hear that you had a good experience and that Pamela was able to assist you with your order. I’ll be sure to pass along your kind words to her.
We truly appreciate you taking the time to leave a review.
Vincent
Bare Willow
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.