Barewillow Avis 205

Customer Service = Blue Ribbon Winner!
your employee, Rose Williams graciously,respectfully, & faithfully helped me along an ordering issue I (innocently) caused & she corrected it with such a polite style, I feel I've known her all my life! Your product works great too 👍🤗.

Do not order from this company unless you want to be charged for multiple months and can't get them to stop sending and billing until you threaten legal action. I asked them multiple times to stop sending and was ignored. I ended up having to cancel my credit card in order to not be charged anymore. I tried to reach out multiple times to the company to submit a return request and to try working things out with them, but have received no response. I'm out over $700 CAD for all the product I was sent that I did not ask for.
Please contact me so we can find a resolution to this!

I needed help with my subscription. Rose Williams helped me. I could not afford to keep the subscription. She gave me several options but I was still not able to afford it. She took care of me and handled everything. I appreciate the help she gave me. Thank you, Rose!!

The product works well for pain. Rose in customer service was excellent, very responsive and attentive to my needs. Pleasant experience with this company

The answers to all my questions were answered by Rhys thoroughly.

Quick response to my quiery. Results satisfactory.

Was on Audi Sligo. Bare willow he was very helpful. And have all my paperwork their

Once again, I really like your product. What I didn’t appreciate was being placed on automatic renewal at double the original price. My initial purchase was $20 per tube, but the renewal charged me $40 per tube.
After several emails with Rose Williams, your final offer of $25 per tube was close—but still not quite there. All I’ve been asking for is a consistent, fair price of $20 per tube each time I order, without unexpected increases.
I believe that’s a reasonable request, and I hope you’ll consider being more consistent and transparent with your pricing.
Thank you again Rose 🌹 for your time and customer service.
Mr. Rick Patterson
P.S. One quick question—why does the product ship all the way from Hong Kong? Just curious.

Nice to have a personal response to my email. Thank you for promptly taking care of my subscription pause.

Erik

I dealt with a lady called Pamela, who I would like to say was so professional and very helpful sorting out my problem.

Obviously BareWillow is a well organized professional company who looks after its customers.

Pamela answered my concerns and I was able to deal with her in a professional manor!

I had a very poor experience with Bare Willow.

I requested cancellation of my subscription in writing on February 16, 2026. Instead of canceling, customer service replied asking why I wanted to cancel and offered discounts and benefits. I should not have had to justify my decision.

Despite my cancellation request, the subscription was not canceled and I was charged $44.97 on March 18, 2026 (Order #BAREWILLOW-80551).

Customer service is difficult to access and appears to rely heavily on AI or scripted responses, which makes resolving billing issues extremely frustrating. The product also did not work as advertised.

I am still seeking a full refund and confirmation that my subscription is canceled. I would caution other customers to carefully watch for automatic subscriptions and billing.

Rose Williams is, in my experience, a very professional and friendly woman. Very good customer service.
Reg. Ben

Rose was awesome. I couldn’t have asked for a better customer service representative. She understood my problem and fixed it right away. She is a definite asset to your company.

I had a very positive dialogue with Rose Williams. She dealt with me courteously and efficiently. I really appreciate the way she resolved my issue to my complete satisfaction!

The capsacare cream worked but had to reach to the customer service team. Glad Rose Williams provided all options for me.

Mary Rose in customer service provided tremendous assistance in helping me understand my Capsacare subscription, and ultimately getting my subscription canceled at my request. Mary was patient and responsive to me as new Bare Willow customer.

Ms. Mary Rose is a great representation of your company and a great customer representative. She listens and evaluates and has a concern for the customers. Thanks to Ms. Rose, it feel like a burden is lifted. She is very diligent and a problem solver. I'm truly satisfied with her support in helping me with my problem. I am totally satified and can not thank Ms. Rose enough.

I was contacted by Rose Williams who reassured me that the product was on its way and there was no need for me to worry. She apologized for the delay. This helped me to be a little more confident in the company. I still have not received the product as yet and I wish that management would do something to hasten the delivery time.