I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took arou... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure... Voir plus
This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account. I intensely dislike... Voir plus
I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taki... Voir plus
3,3
Moyen
205 avis
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I did not SELECT any future shipments
I did not SELECT any future shipments! I NEVER do when ordering neuropathy products until I know they work. I might have missed fine print buried in there but I even doubt that. One tube was supposed to last a month. I ordered 3 tubes so why would you ship me 2 more months worth of product when I had not even got my first 3 month order? Makes no sense! (Check your records, my first order came yesterday. Thirty one days after ordering!) Please cancel before it progresses in the shipment process. Since it takes a month to get to a customer’s house you surely intercept it and it can be stopped. I have stopped payment yesterday. I will use what I have and if I find it helps, I will reach out and order more.
3 février 2026
Avis spontané
Réponse : Barewillow
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
Good product & good service
26 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Ronan,
Thank you for your feedback! We’re glad you’re happy with both the product and our service. We truly appreciate your support!
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
Réponse : Barewillow
Hi Peter,
Thank you for your kind feedback! We’re thrilled to hear you’re happy with your experience and appreciate your support. Your words mean a lot to us!
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
Have contacted them continuously to…
Have contacted them continuously to stop charges and shipments.Said they would and charged immediately after.Do not deal with this company.
3 février 2026
Avis spontané
Réponse : Barewillow
Hi Eddie,
We’re sorry to hear about your experience and understand why this would be frustrating.
We’ve reached out to you privately via email to review your concerns in detail and work toward a resolution that properly addresses the situation. Our goal is to ensure every concern is handled thoroughly and fairly.
We appreciate the opportunity to address this directly and are committed to resolving it to your satisfaction.
Vincent
Bare Willow
Great response to subscription cancel request
Mary Rose answered an email regarding an issue I had with not being able to cancel my subscription properly. She promptly replied (as I had requested), confirming that the subscription would be fully cancelled, and no further charges would appear on my credit card. Subsequently, she followed up again with further emails, re-confirming that all was fully looked after.
27 novembre 2025
Avis spontané
Réponse : Barewillow
Hi Doug,
Thank you for taking the time to share your experience. We’re glad to hear that Mary Rose was able to assist you promptly and ensure your subscription was fully canceled with no further charges. We appreciate your feedback and are happy to know your concern was handled thoroughly. Thank you for choosing us and for sharing your review.
Vincent
Bare Willow
The kindness and courtesy of CUSTOMER SERVICE
The individual who assisted me was very knowledgeable and courteous and kind to help me with the situation and . I deeply appreciate that individual for their assistance thank you.
12 décembre 2025
Avis spontané
Réponse : Barewillow
Hi Rodney,
Thank you for your kind words and positive feedback. We’re really glad to hear that our team member was able to assist you and make the experience a pleasant one. Your appreciation means a lot to us, and we’ll be sure to pass along your message. Thank you for taking the time to share your experience.
Vincent
Bare Willow
Too many ignored attempts to contact BareWiillow
It took 21 calls and emails before I was able to resolve my issue. Once I reached Rhys she was very pleasant and helpful
15 janvier 2026
Avis spontané
I made an order on the 1st January 2026…
I made an order on the 1st January 2026 and Bare Willow using my debit card and they have not delivered!!!! 31 days have passed and no confirmation or items received!!! I wrote to them and they have not responded. Shockingly today, I looked at my bank account and noticed an illegal transaction from Bare Willow who had again withdrawn money without my authorization as I have not signed for any direct debits. SHOPPERS BEWARE !!!! This is a scam!!! Will be reporting this to the authorities!!! I HAVE WRITTEN TO THEM AND THEY DONT REPLY!!!
2 février 2026
Avis spontané
Réponse : Barewillow
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and understand why this situation would be frustrating.
We’re unable to locate your account using the information available in the review, so we’ve reached out to you privately through Trustpilot to request your details. Once we receive that, we’ll be happy to look into this further and assist you directly.
Please know that we take concerns like this seriously and are committed to reviewing each case carefully. We appreciate the opportunity to follow up with you.
Vincent
Bare Willow
It took a while to get my issue…
It took a while to get my issue resolved and being subscribed to something I didn’t authorize was quite upsetting.
Rhys worked with me to correct the issue and stop further charges.
5 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Mark,
Thank you for sharing your feedback. We’re truly sorry for the frustration caused by the unauthorized subscription and the time it took to resolve your concern.
We’re glad to hear that Rhys was able to assist you and ensure the issue was corrected, and no further charges were made. Your experience matters to us, and we appreciate the opportunity to make things right.
Vincent
Bare Willow
My issues have been resolved.
Update to my original review. I was pleasently surprised when Vincent from their customer service department reached out to me. He seemed sincerely apologetic for my experience and asked how they could make it right. They accepted my proposal and quickly issued refunds. It's clear they recognized they had a problem with customer satisfaction and are trying to improve, so I have to give them credit. I've changed my stars from a wishful -5 to a 3. My issues were resolved, but I did need to take into account the 4 months it took to do so.
I would give them a minus 5 if I could. The product does nothing, THEY check the subscription box when you order, don't cancel when you request it even though they have a cancel any time policy, don't issue credit when the product is returned unopened with proof of delivery and per their "warranty" from their website. Avoid at all costs.
7 novembre 2025
Avis spontané
Réponse : Barewillow
Hi David,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We’ve reached out to you privately via email so we can review your concerns in more detail and work toward a resolution that feels fair and satisfactory. Our goal is to address this properly and ensure your concerns are taken seriously.
We appreciate the opportunity to connect with you and resolve this matter.
Vincent
Bare Willow
Having self mis-diagnosed my condition
Having self mis-diagnosed my condition, I discovered that CapsaCare was not the right medication for me and so asked for my subscription to be cancelled. But Rose Williams, who attended to me, is very good at her job and did her utmost to hang on to me as a customer - just in case I might ever need CapsaCare in the future!
28 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Nigel,
Thank you for sharing your experience! We completely understand that CapsaCare isn’t the right fit for everyone, but we’re so glad to hear that Rose was able to assist you with care and professionalism. Your kind words mean a lot to us, and we’d be happy to support you in the future if you ever need CapsaCare again.
Vincent
Bare Willow
I decided that was gonna continue…
I decided that was gonna continue purchasing this product not because it was a good presents. And their customer service was very helpful and mqde the process super easy and I really appreciate it.
28 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Carol,
Thank you so much for your kind words! We’re thrilled to hear that we're able to make the process smooth and helpful for you. Your support truly means a lot to us, and we’re grateful that you’ve chosen to continue using our product.
We look forward to serving you again soon!
Vincent
Bare Willow
Further to my review 25 January 2026.
Further to my review, 25 January 2026, I have discovered that the customer service representative is an AI virtual assistant. You can call 24/7 at any time and "Kate" will answer the call. You are wasting your time. "She" cannot organise a refund over the phone, please send an email. Sent an email and "Vincent" replies. Computer generated response. If you purchased using a credit card, you need to cancel, and get a new one, as they will keep billing every month.
27 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Laurie,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your order and billing.
We’ve reached out to you privately via email to review your concerns in detail and work toward a resolution that properly addresses the situation. Our goal is to ensure every concern is handled thoroughly and fairly.
We appreciate the opportunity to address this directly and are committed to resolving it to your satisfaction.
Vincent
Bare Willow
This is a fraudulent Chinese company…
This is a fraudulent Chinese company that signs you up for a subscription without your permission and won't cancel when you try to cancel. They just keep slow rolling you until the next subscription date so they can charge your card again. I had to cancel my credit card to stop them from charging. *** Since posting this, someone from BareWillow has reached out by email to resolve the issue, saying they have reversed the charges. However, they didn't reverse the charges. Our credit card company did when I reported fraud. BareWillow seems more interested in saving face on TrustPilot than EARNING trust by not continuing to fraud customers. Stay away from this vendor/scam.
24 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Stephen,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with your subscription.
We’ve reached out to you privately via email so we can review your concerns in detail and work toward a resolution that addresses the situation properly. Our goal is to ensure your concerns are handled fairly and satisfactorily.
We appreciate the opportunity to address this directly and are committed to making things right.
Vincent
Bare Willow
Do not order from this company
Do not order from this company! I decided to try the product and ordered through SHOP and was placed on a monthly subscription schedule unbeknownst to me. I contacted them immediately to cancel the subscription in two separate emails which were acknowledged. Today I discovered the third shipment has already been processed.
Update: I have contacted this company for the third time to cancel my subscription. They claimed (Vincent) that they sent me a private email which they did not!
25 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Laura,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this situation has caused and understand why it would be concerning.
We’ve reached out to you privately via email so we can review your account in detail and better understand what happened. Our intention is to address your concerns properly and work toward a resolution that feels fair and satisfactory to you.
Please feel free to reply to my email at your convenience. I’m committed to following up and ensuring this is handled appropriately.
Vincent
Bare Willow
Dishonest Practice
This company keeps withdrawing money from my account even though they have promised not to withdraw anymore funds. I haven't received any of the products as yet. And this is the third time they have removed money from my account.
24 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Wendy,
Thank you for bringing this to our attention. I’m very sorry to hear about the repeated charges and that you have not yet received your products. I understand how concerning and upsetting this situation must be.
I’ve reached out to you privately via email so we can review your account in detail and work toward a resolution that addresses your concerns properly. I’d really appreciate the opportunity to connect with you directly and resolve this to your satisfaction.
Please feel free to reply to my email at your convenience. I’m committed to following up and ensuring this is handled appropriately.
Vincent
Bare Willow
Don't order from this company
Don't order from this company, its a scam! Yes they will subscribe you to monthly subscription that you didn't sign up for. I haven't received my first order i placed December 22nd. Today they charged me again! If anyone has successfully unsubscribed please let me know how. Buyer's beware.
22 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Everett,
Thank you for sharing your feedback. I’m very sorry to hear about the issues you experienced, including the delay with your first order and the additional charge you were not expecting. I understand how concerning this must have been.
I’ve reached out to you privately via email so we can review your situation in detail and work toward a resolution that meets your expectations. I’d greatly appreciate the opportunity to connect with you directly and address your concerns fully.
Please reply to my email at your convenience, and I will personally ensure your message is reviewed and followed up on promptly.
Vincent
Bare Willow
Hi same as everyone else on this l too…
Hi same as everyone else on this l too have been scammed by Bare Willow l purchased an order and then see another charge for another order buy 2 get 1 free only 2 arrived which I didn't reorder but got charged for $79.99
Contacted them won't refund I went to pay pal and they found in favour of bare willow and closed the case.
I would like to thank Vincent for his quick response to my complaint it was quickly resolved in just one day and l have already received my money into my bank account so once again thanks to Vincent for his great service . I will change the star rating on behalf of the response from Vincent with me getting the refund
23 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Janette,
Thank you for sharing your feedback. I’m very sorry to hear about the experience you described, including the unexpected charge and the confusion around the items received. I understand how frustrating this situation would be.
I’ve reached out to you privately via email so we can review your case in detail and work toward a proper resolution. I’d really appreciate the opportunity to connect with you directly and address your concerns fully.
Please feel free to reply to my email at your convenience. I’m committed to resolving this to your satisfaction.
Vincent
Bare Willow
Vincent was very helpful
Vincent was very helpful in making this affordable for me on a fixed income because the product is helping my problem
20 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Terry,
Thank you so much for taking the time to share this kind feedback. I’m really glad to hear that the product is helping with your concern and that we're able to assist in making it more manageable for you. Your satisfaction truly means a lot to us, and we appreciate you choosing our brand.
Should you need any further assistance in the future, please don’t hesitate to reach out to our support team at hello@barewillow.com. We’re always happy to help.
Vincent
Bare Willow
False claims
This company states that it has excellent reviews on trust pilot. Too late I discovered it had very poor reviews. Fortunately I have been able to cancel my subscription that I didn’t sign up for. I have learnt a valuable lesson. Check before I buy not after!
17 janvier 2026
Avis spontané
Réponse : Barewillow
Hi Jacqueline,
Thank you for sharing your feedback. I’m sorry to hear about your experience. At this time, we’re not able to locate your information in our system based on the details provided.
I’d really like the opportunity to look into this personally and make sure everything has been properly addressed. Please email us at hello@barewillow.com and include ATTN: VINCENT in the subject line so I can easily find your message and assist you directly.
I look forward to helping clarify and resolve this for you.
Vincent
Bare Willow
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.