I love the packages - the dogs love the treats and they customize the toys based on your dogs preference (squeaky, no stuffing, tough to destroy etc) More importantly, they send surveys and if you'r... Voir plus
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Lisez les avis des autres
The cutest, most durable toys, the tastiest snacks, and, above all else, the most amazing customer service team a dog mom could ask for! Not to mention hilarious email campaigns and a true commitment... Voir plus
Our 6 year old Pittie absolutely LOVES his monthly Bark Boxes. The variety and how you can adjust your orders specifically for your pet makes them top notch. Highly recommend. Customer service is AMAZ... Voir plus
BARK is amazing! Great quality toys, and it’s always a delight receiving our monthly boxes. When we’ve reached out to them with questions, their customer service team has been so kind and empathetic;... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Coordonnées de contact
Etats-Unis
- happyteam@bark.co
- barkbox.com
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent customer service
Excellent customer service. Quality is great. Our boxer loves he bark boxes.
16 juillet 2026
Fun box
This is a great company with incredible customer service. Some toys are stronger than others (one of this month’s rubber chews didn't make it 10 minutes), but there’s always something in the box that works for my aggressive chewer.
7 octobre 2026
I love Everything and the toys are so…
I love Everything and the toys are so much fun! Fudge loves all the treats too
7 octobre 2026
The furbabies always enjoy their treats…
The furbabies always enjoy their treats and dental sticks. The quality is second to none!
7 octobre 2026
They made a bad situation better
7 octobre 2026
Toilet Paper toy is a Hit!
I laughed so hard when I saw the toilet paper toy. Our dogs are notorious for stealing TP from the bathroom so we have to keep all of the bathroom doors shut at all times. They were so excited to get a toy that looked like one of their favorite things to play with, they lost their minds!
7 octobre 2026
Need more variety
We got 3 toys, two were very similar and also similar to one we didn’t like from the last box.
7 octobre 2026
Réponse de BARK
Thank you for sharing your feedback. We're sorry to hear that this box missed the mark, especially with the similar toys your pup did not enjoy. . We understand how disappointing it can be when the goodies in the box don’t provide the value or excitement you were hoping for. For items that aren’t working out, our pup parents are covered by our Scout’s Honor Guarantee, which means we’re happy to send a replacement to help make things right. I see you have already spoken to our Happy Team and some new goodies are already being packed for you! Please let us know how your pup enjoys those as we’re committed to making sure you and your pup have a better experience moving forward.
Can we go backto the original…
Can we go backto the original subscription Maddie needs the soft toys again she's not ready for the hard toys she's only 6 months old
7 octobre 2026
Réponse de BARK
Thank you for sharing your experience with us. We’re truly sorry to hear those harder toys were not a fit for Maddie yet. We understand how disappointing it can be when the goodies in the box don’t provide the value or excitement you were hoping for. For items that aren’t working out, our pup parents are covered by our Scout’s Honor Guarantee, which means we’re happy to send a replacement to help make things right. We’d love to make that happen for you and your pup! Our team will be reaching out via email to help you find the best plan for Maddie and which replacements would be best. We truly appreciate you and your pup being part of BARK, and we’re committed to making sure you both have a better experience moving forward.
Bark box is awesome
Bark box is awesome! Something my pup looks forward to. What I love the most is how they make every effort to include items in the box that your pup truly loves. They go above and beyond.
7 octobre 2026
Bark has the best customer service…
Bark has the best customer service ever! My dog didn’t like his dog treats and so they sent me some other ones that he loves. They asked me what kind he likes and sent some that had a fish in it and he loves it! Also, their toys are such nice quality.
7 octobre 2026
Everything was great except the toilet…
Everything was great except the toilet paper toy, That toy is goofy their is a spiked ball inside, put you can’t get it out
7 octobre 2026
Cava always enjoys the amazing toys and…
Cava always enjoys the amazing toys and delicious treats from his BarkBox! We already always excited to see the theme and what he gets each month!
7 octobre 2026
My Luna loves her monthly box and gets…
My Luna loves her monthly box and gets so excited when packages come for her.
7 octobre 2026
Chico loves his Barkbox
Chico loves his Barkbox. He gets so excited for the toys and of course, the treats. He even shares with his sister.
6 octobre 2026
Hazel Basil butt approved.
Once we got to size right and the fact that she a heavy chewer it was great, dog knows what that blue bag
Means and she gets so excited every time! Hazel can be a bit picky with her treats by picky I mean she’ll eat anything but how much to sniffs it before eating it says a lot. With her BARK treats I barely get the bag open before she’s trying to get it out of my hand, Hazel is a heavy duty chewer and for the most part the toys hold up, every once in a while she gets a rubber toy that just can’t hold up to her longer chew sessions. We got the wrong size at first but we got that fixed very quickly and she’s as happy as can be now.
7 octobre 2026
I have an aggressive chewer
I have an aggressive chewer. The toys dont last. I didnt receive them. I did at first then they stopped coming but I was charged. I couldn't reach a resolution with them. They are not helpful at all. Claimed the items were sent and they were not.
15 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience. We’re truly sorry the toys, shipping and support, didn’t meet your expectations. We value your feedback and would like to make this right. If any item disappoints, we’re always happy to send a replacement through our Scout’s Honor Guarantee. Please provide your account details so our team can follow up via email and assist you further. We appreciate you taking the time to let us know.
This company goes above and beyond when…
This company goes above and beyond when trying to meet the needs of your pup. If ever there is a product that didn't work out or was wrong for your pup, their customer service is on top of it and reaching out within a day or two to help make things better. I have had no real complaints on the quality of the toys and most all the treats have gotten two paws up from the pup.
7 octobre 2026
MY dog loves the toys and treats
MY dog loves the toys and treats. It is fun to open the bags in front of her because she gets so excited!
The quality of the toys is great. Customer service has been awesome!
7 octobre 2026
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