I love the packages - the dogs love the treats and they customize the toys based on your dogs preference (squeaky, no stuffing, tough to destroy etc) More importantly, they send surveys and if you'r... Voir plus
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The cutest, most durable toys, the tastiest snacks, and, above all else, the most amazing customer service team a dog mom could ask for! Not to mention hilarious email campaigns and a true commitment... Voir plus
Our 6 year old Pittie absolutely LOVES his monthly Bark Boxes. The variety and how you can adjust your orders specifically for your pet makes them top notch. Highly recommend. Customer service is AMAZ... Voir plus
BARK is amazing! Great quality toys, and it’s always a delight receiving our monthly boxes. When we’ve reached out to them with questions, their customer service team has been so kind and empathetic;... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Coordonnées de contact
Etats-Unis
- happyteam@bark.co
- barkbox.com
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They are very responsive if there is…
They are very responsive if there is ever a change that needs to be made to your order. The toys were a big hit and did last. I have enjoyed my dog being able to experience it
7 octobre 2026
Makes Fur Friend Happy!
Quick, helpful and friendly contact. These folks have responded so thoughtfully to every beloved four footer we’ve loved and lost. They check in for a review of toys for our pets. Right size? Right toughness? Good squeaker? How about the snack selection?
Highly recommend!
As long as we have fur kids, they will receive a bark box to enjoy.
7 octobre 2026
I’ve used you for a few years and…
I’ve used you for a few years and always satisfied… you go above and beyond!
7 octobre 2026
This is a great company
This is a great company that really cares about your dog.If there's ever an issue its fixed satisfactorily. I recommend using them over the other "box" companies.
7 octobre 2026
Bark Box does it right!
Bark Box is one of the few companies that seems to be getting things right, these days. Great products, reasonable prices, fantastic quality, and a very happy puppy on the other end of the package.
7 octobre 2026
My pup loves your toys!
My pup loves your cute, stimulating, interactive, indestructible toys and so do I! They fling, squeak and crinkle which is so much fun! They are very well priced, and there is always something new to get his attention. He did not like your treats, so the all toy option was perfect for us!!
7 octobre 2026
Disliked my order was shipped in two…
Disliked my order was shipped in two separate orders as on item was delayed for a week
7 octobre 2026
Réponse de BARK
Thank you for taking the time to share your feedback. We're truly sorry that the shipping experience has been frustrating. We understand how disappointing it is to deal with long delivery times and split shipments.This is not the experience we want for you and your pup. We typically will do multiple shipments if items are being sent from different warehouses or to not delay your whole order due to one item. That said we truly appreciate your feedback and we will be looking into those to improve this expereince for you and all our pack members.
Love the Bark Boxes
We love getting Bark Boxes and our dog goes crazy every time we get a new one! He loves all the treats and toys! We believe that it is an excellent value and enjoy our subscription!
7 octobre 2026
This is my second barkbox
This is my second barkbox. The first month was great! Quality toys, quality treats that my pup loved. The second time, the toys are very small and I have her listed as a large dog. We also got the exact same treats from the first month. Super disappointed with this one!
7 octobre 2026
Réponse de BARK
Thank you for sharing your experience with us. We’re truly sorry to hear the toys were not a good size for your pup and that they received the same treats. We understand how disappointing it can be when the goodies in the box don’t provide the value or excitement you were hoping for. For items that aren’t working out, our pup parents are covered by our Scout’s Honor Guarantee, which means we’re happy to send a replacement to help make things right. We’d love to make that happen for you and your pup! Our team will be reaching out via email to help find the best solution. We truly appreciate you and your pup being part of BARK, and we’re committed to making sure you both have a better experience moving forward.
Thank you for sending a replacement toy…
Thank you for sending a replacement toy for my dog! I truly appreciate your excellent customer service.
7 octobre 2026
Everything is top quality and my dogs
Everything is top quality and my dogs. Just love the snacks.
7 octobre 2026
Superior service
I asked for a change in products and you guys listened. More treats less toys.
7 octobre 2026
Puppy loved it all
7 octobre 2026
An exciting delivery every month!
Darla loves her Bark Box toys! She gets really excited when her package comes!
7 octobre 2026
BarkBox is horrible I did not get my…
BarkBox is horrible I did not get my box last month and they still haven't sent out my box this month and it's supposed to be sent out by tomorrow. I spent over an hour with them by text there is no official number and they would not take care of the issue there was also another toy added to my order that I did not order and they wouldn't take that off either said it will only happen this month you won't be billed again. They're taking extra money out of my account and I can't even figure out how to cancel it horrible company. I only received one box I saw another man that said they are a scam.
13 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience with us. We're very sorry to hear about the delays and the unintended item added to your order. We completely understand how frustrating it is to be left waiting without the information you need, and we appreciate you bringing this to our attention. Our Happy Team will be reaching out via email to review your order, provide further assistance, and work toward a resolution. We truly appreciate you choosing BARK and giving us the opportunity to address your concerns and make this experience better.
Bark Box used to be great...but shipping has made it no longer convenient
Bark Box used to be great. Fun toys, reliable shipping. However, my order was processed on the 1st and it is now the 13th and it is still in the warehouse. The AI customer service "agents" were as helpful as you imagine they would be. My orders used to bill on the 1st and ship out within 4-5 days. That was reasonable and reliable, this current experience is not.
13 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience with us. We truly appreciate your kind words about our toys and the positive experiences you've had with us in the past.
We're very sorry for the frustration caused by the delay in your current order, especially when you've previously received more timely shipments after being billed. We understand how disappointing it is to see your box remain in processing and how that differs from the experience you've come to expect from BARK.
While our monthly boxes are typically delivered by the end of the month, we recognize that waiting for updates can be frustrating, particularly when your past orders arrived much sooner.
We'd like the opportunity to take a closer look at your account and provide available updates on your order. In order for us to help, please respond to our request for additional information so we can assist further.
Thank you for your feedback and for giving us the opportunity to make this right for you and your pup. We look forward to connecting with you soon.
Barkbox defaults to autorenew after…
Barkbox defaults to autorenew after your origibal subscription. If you don't catch it, they require you to purchase 1 year of more boxes. Even when reaching out to customer service, they rope you into that 1 more year of boxes.
12 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience with us. We're truly sorry for the frustration caused by the renewal of your subscription and that our cancellation and renewal process did not work for you.
Our subscriptions are designed to automatically renew to help ensure there is no interruption in the deliveries that pups look forward to each month. However, we understand how upsetting it can be when a renewal comes as a surprise or when the available options do not align with what you were hoping for.
We'd like the opportunity to take a closer look at your account and see how we can help. A member of our team will be reaching out via email shortly to discuss your concerns and work toward a resolution.
Thank you for taking the time to share your feedback. We truly appreciate you and your pup being part of the BARK family, and we're committed to making this right.
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