I love the packages - the dogs love the treats and they customize the toys based on your dogs preference (squeaky, no stuffing, tough to destroy etc) More importantly, they send surveys and if you'r... Voir plus
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Lisez les avis des autres
All items have been good quality, the one time an item did not fit, customer se4vice was outstanding in resolving quickly and effectively! I highly recommend Bark Box to anyone and ebryone who loves t... Voir plus
The cutest, most durable toys, the tastiest snacks, and, above all else, the most amazing customer service team a dog mom could ask for! Not to mention hilarious email campaigns and a true commitment... Voir plus
Our 6 year old Pittie absolutely LOVES his monthly Bark Boxes. The variety and how you can adjust your orders specifically for your pet makes them top notch. Highly recommend. Customer service is AMAZ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Coordonnées de contact
Etats-Unis
- happyteam@bark.co
- barkbox.com
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Barkbox defaults to autorenew after…
Barkbox defaults to autorenew after your origibal subscription. If you don't catch it, they require you to purchase 1 year of more boxes. Even when reaching out to customer service, they rope you into that 1 more year of boxes.
12 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience with us. We're truly sorry for the frustration caused by the renewal of your subscription and that our cancellation and renewal process did not work for you.
Our subscriptions are designed to automatically renew to help ensure there is no interruption in the deliveries that pups look forward to each month. However, we understand how upsetting it can be when a renewal comes as a surprise or when the available options do not align with what you were hoping for.
We'd like the opportunity to take a closer look at your account and see how we can help. A member of our team will be reaching out via email shortly to discuss your concerns and work toward a resolution.
Thank you for taking the time to share your feedback. We truly appreciate you and your pup being part of the BARK family, and we're committed to making this right.
They lock you into a auto renew and if…
They lock you into a auto renew and if you forget you are stuck with 6 more months.
I have 4 dogs and none of them like the treats. It’s overpriced for what you get. Once the subscription expires I won’t be ordering it again. It’s cheaper to go to Petsmart
11 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your experience with us. We're sorry to hear that this has not been the ideal experience for you and your pup most especially with the auto-renewal.
We understand how frustrating an unexpected renewal can be. Our subscriptions are designed to automatically renew to help prevent interruptions in the monthly deliveries many pups look forward to, but we recognize that renewals can be disappointing when they come as a surprise.
We're also sorry to hear that the treats haven't been a hit with your dogs and that you haven't felt you're getting the value you expected from the subscription. We know every pup has unique preferences, and we never want our offerings to fall short.
We'd appreciate the opportunity to take a closer look at your account and see how we can help. Please respond to our request for additional information, and a member of our team will be happy to assist further.
Thank you again for your feedback. We value the time you've spent with BARK and appreciate the opportunity to make things right for you and your pups.
Customer service is always excellent
Customer service is always excellent! Always treats any concerns with care and professionalism
7 octobre 2026
Good treats and toys
7 octobre 2026
Excellent customer service and my dog…
Excellent customer service and my dog loves the treats and toys! Although, he does chew some of them up but BarkBox is always happy to help and has made it right every time. I highly recommend them if you pup is bored.
7 octobre 2026
Slow Shipping and pieces of treats
I pay for my order on the 3rd of every month. I never get my box until the MIDDLE of the month. Their ship time is WAYYY to long. I'd love to add items to the order sometimes, but I am scared it will delay it longer. Nothing else I order on subscription takes 2 weeks to get to me. Seems they'd have the box premade before the payment dates for their subscription that you cannot cancel for 12 months. Once you subscribe you are locked in no matter the reason or so their website says.
The only reason they got 2 stars is the quality of the toys and the customer service is amazing when they can help. They have never once responded to the shipping inquiry The treats are always crumbly and never whole by the time the BAG, NOT BOX, reaches me.
We have been a Bark Box Member since April. Every month has been this way. Their people are awesome, the quality if the treats once they reach their destination, not so much.
It has been 6 days since my payment processed and the status of my order is still Pending at Warehouse.
This has already been discussed 2x with a representative with no conclusion. Now I get 'That's the way we ship'. I pay the 3rd and get it 2 and half to 3 weeks later? I'll just order treats from Amazon on subscription once this is over. It is cheaper, and I get them 2 days after the money is pulled. The old boy I got this for has passed anyway, I just swapped it to my pup since it is a year long.
6 octobre 2026
Avis spontané
Réponse de BARK
Thank you for sharing your feedback. We're truly sorry for the frustration caused by the delays you've experienced and understand how disappointing it is to wait longer than expected for your monthly order, especially when this has been a recurring experience.
We appreciate your kind words about our team and the quality of our toys. At the same time, we're sorry to hear that the condition of the treats upon arrival and the shipping timeline have not been an ideal experience. We understand your concerns about adding items to your subscription and how important it is to have confidence in when your order will arrive.
To provide some context, our monthly shipments are processed in batches, and our goal is for orders to be delivered throughout the month, or by month's end. While our Fulfillment team actively tracks orders and works to get them out as quickly as possible, we recognize that your experience has not reflected the level of service we strive to provide.
We've shared your feedback with our Leadership and Fulfillment teams for review. We'd also love the opportunity to take a closer look at your specific account and order history. Please respond to our request for additional information, and a member of our Happy Team will reach out via email to assist further.
We truly appreciate you and your pup being part of the BARK family since April, and we're committed to working toward a better experience moving forward.
BARK is really for the dogs
BARK is really for the dogs. Every box is thoughtful (usually funny) and includes quality products and snacks. And makes Obi excited. If there is a mess-up or mistake, they are generous and fix it or compensate for it. I believe that they really do love my dog as much as I do.
7 octobre 2026
Anytime I have reached out to them and…
Anytime I have reached out to them and I’ve been unhappy about anything. They make a valid effort to correct it and always send something out to make up for whatever the issue might be.
7 octobre 2026
The people and pets ar bark box are…
The people and pets ar bark box are awesome! Always ready to help. Make suggestions and ensure that my pets are happy. Thanks!
7 octobre 2026
Customer Service stands out
The products and pricing are fine but nothing special. It is the way they focus on customer service that makes them great. They push for customer satisfaction to maintain the customer loyalty. Great job!
7 octobre 2026
Great products that my dog loves…
Great products that my dog loves delivered right on time
7 octobre 2026
always great selection of toys and…
always great selection of toys and treats, always on time delivery, my pup is happy!
7 octobre 2026
Bark box makes my Lola so happy which…
Bark box makes my Lola so happy which in turn puts a smile on my face.
7 octobre 2026
Rocky loves getting his bark box every…
Rocky loves getting his bark box every month, he gets really excited when he sees the package. I love that if there is a problem, the Bark workers fix it very fast. They strive to keep theirs customers happy.
7 octobre 2026
Our pups love getting their monthly…
Our pups love getting their monthly box. They go nuts trying to rip open the box!
7 octobre 2026
Dissatisfied? They’ll fix it!
I rated a treat poorly simply because my pup didn’t like it. Bark box immediately reached out to me. They sent out a new treat to replace the disliked one. I did not expect or request any of those actions, but they did it anyway! Now my dog has a lot less picky appetite and gobbles up ALL THE TREATS!
7 octobre 2026
So happy we did this!
Treats are tasty and Gus enjoys playing with the toys! It is helpful to have new toys every month!
7 octobre 2026
Bark provides good quality dog…
Bark provides good quality dog products, toys and treats, at a reasonable price! Convenient too!!!
7 octobre 2026
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