Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
L'entreprise a répondu
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,3
Excellent
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Excellent service. would highly recommend the engineer
The visit was organised as a same day appointment which was great. The engineer turned up at the expected time and was flexible in waiting for my staff to clean the area around him. He was very professional, amenable and discussed everything he needed to do giving accurate timings, lots of information, provided some up to date training and was in general very very good.
14 novembre 2022
Bean Machines gave me helpful advice
Bean Machines gave me helpful, impartial advice when selecting the machine for my office. When I had selected the machine the purchase process was handled brilliantly from order acceptance, leasing and installation. I even got some free coffee beans to get us started.
10 octobre 2022
Steam arm pressure issue
Mihai turned up as scheduled and on time. He is very knowlegeable and a pleasure to work with. He managed to solve the issue without fuss and in a timely manner menaing we could get to serving coffee as soon as we could. I would definately recommend Mihai and would request him in future
7 novembre 2022
Kept to appointment time
Kept to appointment time, fixed the problem and thoroughly tested the machine afterwards. A very professional service
1 novembre 2022
Excellent customer service from start…
Excellent customer service from start to finish. Engineer Mark was friendly and courteous.
21 octobre 2022
Excellent service
14 octobre 2022
Great product and great service
We purchased a Crew CM50 coffee machine from Beanmachines last month and we're delighted with it. Liam from sales was knowledgeable and very helpful. Mihai installed the machine quickly and carefully before showing us how to use it. He was extremely professional and patient and clearly knew about the coffee machine. Post installation I had an online training session with Farheen who was really helpful and gave me some useful tips. I would fully recommend Beanmachines, the service we have received has been excellent.
28 septembre 2022
Highly recommended!
Professional service and great products
I tried the Maximo blend and I cannot live without, our customers absolutely loving the coffee too
4 octobre 2022
Contacted them regarding a machine that…
Contacted them regarding a machine that we didn't purchase from them but needed help with. They responded to our question quickly and were very helpful. Thank you!
4 octobre 2022
Incredibly helpful, knowledgeable and friendly
After purchasing a couple of coffee machines which everyone in the office have been delighted with, I had a training video call with Farheen. She was incredibly helpful, knowledgeable and friendly. Also spoke to the service manager who was just as much of a pleasure to deal with. Highly recommended
27 septembre 2022
Terrible after sales service
Really good service up until I paid the invoice and after 3months of use the coffee machine is showing issues which I have contacted and emailed different departments over the last few weeks to hear nothing back.
15 novembre 2021
Avis spontané
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