Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
L'entreprise a répondu
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,3
Excellent
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
17 juin 2024
Avis spontané
Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
13 juin 2024
Avis spontané
Always great service
Always great service, second time having Sean onsite, very helpful.
12 juin 2024
Avis spontané
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
10 juin 2024
Avis spontané
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
22 mai 2024
Avis spontané
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
23 mai 2024
Avis spontané
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
23 mai 2024
Avis spontané
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
22 mai 2024
Avis spontané
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
27 février 2024
Avis spontané
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
8 novembre 2023
Good price good staff
6 octobre 2023
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
22 septembre 2023
Professional and delivered as agreed
10 août 2023
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
10 août 2023
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
10 août 2023
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.
15 août 2023
Avis spontané
Réponse de Beanmachines
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your less than satisfactory experience with our company, and I'd like to address your concerns.
Regarding the contractual aspect of our services, we apologize if it has caused any inconvenience. Contracts are in place to outline the terms and conditions of the agreement, but we are continually working to make them more transparent and customer-friendly.
Your feedback has prompted us to review our communication and make sure that future customers are well-informed about any potential fees associated with the contract's conclusion.
If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team.
We take your feedback seriously and will use it to refine our services and make them more customer-centric.
Great service
22 juillet 2023
Avis spontané
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
28 juin 2023
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