Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
L'entreprise a répondu
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,3
Excellent
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sean was great help today with setting…
Sean was great help today with setting up our new coffee machine. Very polite and reliable service. Highly recommend.
7 janvier 2025
Avis spontané
Great Work!
Did great work servicing our machine and I appreciated that he took the time to explain about future cleaning and maintenance to me (and I know nothing about coffee machines!)
6 janvier 2025
Avis spontané
Réponse de Beanmachines
Thank you for the fantastic review! We're so glad to hear that the service was helpful and that the engineer took the time to explain maintenance details. We look forward to servicing your site again in the future.
Very efficient and excellent service by…
Very efficient and excellent service by SEAN. Many many thanks for fixing my coffee machine in such a short notice.
31 décembre 2024
Avis spontané
Overall good
The organising, purchase and supply of my machine was very good and missed items despatched promptly.
A follow up additional service offered at the time of purchase has been slower than expected.
3 décembre 2024
After few inconveniences our new coffe…
After few inconveniences our new coffe machine is great!
Thank you!
10 décembre 2024
Avis spontané
Réponse de Beanmachines
Thank you for your kind review. We hope your new coffee machine is working well, we appreciate your patience while we worked to sort this for you.
Coffee Machine Installation
Visiting the showroom to select the best machine for us with Scott's guidance was very helpful, as it is very difficult to choose the best machine for the job from paperwork. Everything went smoothly on the day of the installation and Mark was very helpful during the installation and the demonstration and training.
Everyone in the office is very pleased with the coffee and the hot chocolate, thank you both.
11 novembre 2024
Great technician's
Can’t fault the technicians. Professional and always helpful in any problems
29 octobre 2024
Sean is an amazing Engineer.
Sean is an amazing Engineer.
Very kind and helpful at all times of the installation.
Happy to answer all my crazy questions always with a smile and make sure that I understand the machine.
Many thanks Sean!
1 novembre 2024
Avis spontané
Sean was very friendly & provided a…
Sean was very friendly & provided a good quality service. would recommend.
25 septembre 2024
Avis spontané
Engeenir Sean was very helfull
Sean was very helfull and he made sure that everything was working perfectly before leaving.
19 septembre 2024
Avis spontané
Beanmachine Engineer Visit
The engineer arrived on time and was very informative about the technical issue with the machine. He was also very friendly and polite.
13 septembre 2024
Avis spontané
Perfect Customer Service Experience :)
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to resolve our issue within minutes, and made sure we were happy and clear on every step of the process. We are delighted with our new machine, and very thankful to Farheen + the rest of the team for all of their help + time. Would recommend to other businesses!
21 août 2024
Super helpful and able to respond to…
Super helpful and able to respond to different requests we had all to do with everything coffee !!! Thank you!
25 juillet 2024
Avis spontané
Sean was great ,really helpful and…
Sean was great ,really helpful and nothing was to much trouble and his knowledge of coffee was amazing
12 juillet 2024
Avis spontané
Great Service
The engineer was super helpful. He was knowledgeable, polite and took time to talk me through everything. Definitely lived up to good customers service.
28 juin 2024
Avis spontané
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