Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
L'entreprise a répondu
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,3
Excellent
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly and helpful service
Paul arrived when expected and was very helpful/thorough in checking the machines and providing guidance on preventing and dealing with any future issues. Thanks!
18 mars 2025
Avis spontané
Sean serviced our Machine
Sean serviced our Machine
Very polite and helpful
18 mars 2025
Avis spontané
Great tasting beans !
10 mars 2025
Sean did a great job
Sean did a great job, and helped with a smooth install and uninstall. Excellent work.
25 février 2025
Avis spontané
The best coffee!
10 février 2025
Réponse de Beanmachines
Hi Nihal,
We love that you love our coffee. Thank you for your purchase :)
Friendly and helpful service
Sean and Katalin are always amazing when coming to service/ repair our coffee machine and giving us their advice on coffees.
21 février 2025
Avis spontané
We had a fault with our coffee machine…
We had a fault with our coffee machine so your engineer came out. Since then the machine has not stopped leaking? we did not have this leak before the visit? Also our coffee grinder is secured with a bungie rope to keep it in place during transit (mobile coffee trailer). The bungies were removed from grinder and we were not informed of this? Surely whatever was removed should have been put back in place or at the very least we should have been made aware of it? This caused the grinder to smash on the floor in transit which we have had to repair ourselves. I had no idea the grinder was being looked at as we never reported any fault with it and it did not need any attention.
31 janvier 2025
Réponse de Beanmachines
Hi Louise,
We truly value your business, and I’d like to make this right for you. Could you please get in touch with us directly so we can investigate and rectify both issues? We'll ensure this is sorted out promptly and discuss how we can prevent these situations from happening in the future.
Helpful Engineer
Sean came to service our coffee machine which required replacement of the group-head seals to accommodate new porta-filters. He was extremely helpful and personable, and took time and care to walk us through many tips for using the machine.
19 février 2025
Avis spontané
Sean was super friendly and helpful on…
Sean was super friendly and helpful on site and gave honest advice with our issues we had with our machine today. Definitely would recommend!
13 février 2025
Avis spontané
Great service
Sean came out to our business today and was amazing. Very thorough, easy to talk to and really understood what we needed to change with our machine to get the best from it. Thank you
11 février 2025
Avis spontané
Réponse de Beanmachines
Hi Neil,
Thank you for the kind words! We're so happy to hear that Sean was able to assist you effectively and provide such great service. It's fantastic to know he took the time to understand your needs and help optimize your machine. We appreciate your feedback and look forward to assisting you again in the future!
coffee machine has been out of action…
coffee machine has been out of action for 5 weeks - 5 engineers have attended at great expense to me and yet still not fixed.
Wouldn't send an engineer until bills are paid upfront Demi is the only good thing about your service.
Matt the last engineer was also very pleasant but your customer focus is very off
28 janvier 2025
Réponse de Beanmachines
Dear Tracey
Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration regarding the ongoing issue with the coffee machine, and I regret that after multiple attempts, the issue remains unresolved. We are working with Franke Coffee Systems and are addressing this directly with them to ensure the repair is completed without any further delays. Our customer service manage will contact you as soon as possible to provide further assistance.
Sean was amazing!
Sean was amazing!! Fixed the coffee machine in an hour :)
10 février 2025
Avis spontané
Réponse de Beanmachines
Thank you for the great review! We're so glad to hear Sean was able to get your coffee machine up and running quickly. We appreciate your feedback and are thrilled you had such a positive experience!
Good fast delivery and excellent…
Good fast delivery and excellent standard coffee beans as usual
28 janvier 2025
Réponse de Beanmachines
Thank you so much for your kind words! We hope you are enjoying our Maximo blend. We truly appreciate your continued support and look forward to serving you again soon!
Awesome Experience
Sean Binding was awesome - Care ,consideration and patience throughout - totally recommend - Please make sure he my engineer next time
31 janvier 2025
Avis spontané
Réponse de Beanmachines
Thank you for your wonderful feedback! Your recommendation means alot to us, all our engineers strive to deliver the best customer service so you will always get the utmost care and consideration.
Shaun installed and calibrated our…
Shaun installed and calibrated our machine, knowledgeable and patient. 100 recommend
29 janvier 2025
Avis spontané
Réponse de Beanmachines
So happy to hear the installation of your CREW CM50 has gone well, we wish you the best for your new business.
Great experience!
Had my coffee machine serviced and pressure tested by Sean, he was great! Friendly and personable, had a great chat about coffee beans and machines and gave me loads of ideas - 5 star service
17 janvier 2025
Avis spontané
Réponse de Beanmachines
Thank you for the kind words, we have passed on your feedback to Sean :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.