I have made two different orders using this company and I found them very good, I'm very happy with my products, my first order took 5 days to deliver and second order took 7 days, which I don't mind,... Voir plus
L'entreprise a répondu
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I bought products over 300 quid and mostly blemish care and before I placed the large order I confirmed the products were genuinely bought from the main source and the answer was yes . I also bought... Voir plus
L'entreprise a répondu
Thank God I Google them first to check their legibility and on here to check their reviews and look at the appalling/disgraceful reviews they've got. Report them to Watchdog, expose their scam... Voir plus
L'entreprise a répondu
I’ve purchased multiple quality and authentic products from this website and it has completely transformed my skin. The good molecules products have made my clear and glowing.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de cosmétiques
- aussi dans
- Entreprise de cosmétique
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de produits de beauté
Écrit par l'entreprise
beautie product company
Coordonnées de contact
Royaume-Uni
- beautiebox.co.uk
3,0
Moyen
24 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kindly avoid this business
Kindly avoid this business. I was sent an incomplete order back in April. There is no means of contacting anyone, its now May. I have tried calling and texting customer service. It's a shame to see feedback with the same claim of poor best practices on TrustPilot. This company needs to do better
12 avril 2025
Avis spontané
Réponse de Beautiebox
Dear Rita,
Thank you for sharing your feedback. We’re sorry for the inconvenience caused with your order.
You ordered 15 units of the product, and 12 units were dispatched. As the remaining 3 units were unavailable and could not be included in the shipment, we processed a refund for those items.
We understand that receiving fewer items than expected can be disappointing, and we apologise for the inconvenience this may have caused.
We always want our customers to be able to reach us easily whenever there is an issue with an order. Our customer service team is available through multiple channels, including email, WhatsApp and live chat, and we are always happy to assist with order enquiries or concerns.
We appreciate your feedback and will continue working to improve our stock management and communication so that customers are kept as informed as possible throughout the ordering process.
We hope to have the opportunity to serve you again and provide you with a smoother and more positive experience next time.
Warm regards,
Beautiebox Customer Care Team
Decided to send a incomplete order…
Decided to send a incomplete order without even letting me know that the order would be incomplete. I tried to be understanding and patient but realised they could care less so I just contacted my bank and got my money back for the item that was missing.
3 avril 2025
Avis spontané
Réponse de Beautiebox
Thank you for taking the time to leave your feedback.
We are sorry to hear about the experience you have described. However, after checking our records, we have been unable to locate an order or customer account that matches the details provided in this review.
We would therefore kindly ask you to double-check that the purchase was made directly through the official Beautiebox website.
If you are certain that the order was placed with us, please contact our customer service team through the contact options available on our website and provide your order number, the name and email address used for the purchase, and the approximate date of the transaction.
Once we receive these details, we will investigate the matter as a priority and do everything reasonably possible to establish what happened and assist you.
We take concerns regarding incomplete orders, refunds and customer service very seriously. Our aim is always to resolve genuine order issues fairly and as quickly as possible.
We would appreciate the opportunity to verify the transaction and address any genuine issue directly with you.
Warm regards,
Beautiebox Customer Care Team
This business is shut but still collecting people's money
This business will process the transaction and collect the money but no product, no useful response. So I would say this business is non functional (closed down) the owners are due for questioning. I do not recommend them!
18 octobre 2024
Avis spontané
Réponse de Beautiebox
Thank you for taking the time to leave your feedback. We are very concerned to read your comments and would like the opportunity to investigate this properly.
At present, we have been unable to identify an order or customer record in our system that matches the information provided in this review.
Beautiebox is actively trading and continues to process and dispatch customer orders. We would therefore kindly ask you to double-check that the purchase you are referring to was made directly through our official Beautiebox website.
If you are certain that your order was placed with us, please contact our customer service team through the contact options available on our website and provide your order number, the name and email address used for the purchase, and the approximate date of the transaction.
Once we receive these details, we will investigate the matter as a priority and do everything reasonably possible to resolve any genuine issue with your order.
We take allegations regarding payments, undelivered orders and customer service extremely seriously, and we would welcome the opportunity to establish exactly what has happened.
Our priority is always to provide customers with genuine products, clear communication and appropriate support whenever an issue arises.
Warm regards,
Beautiebox Customer Care Tea
This is a scam
This is a scam! The website has closed, after taking my money via Paypal. If it opens up again do not go anywhere near it.
3 octobre 2024
Avis spontané
Réponse de Beautiebox
Dear Sue Deakin,
Thank you for sharing your feedback. We’re sorry for the concern and uncertainty you experienced with your order.
During this period, our website experienced some temporary downtime, which may have affected your ability to access order information online. We understand how worrying this can be, particularly after making a payment.
Our records show that we sent an email confirming your payment, followed by your tracking details once the order had been prepared for dispatch.
Your order was dispatched within two days of being placed. The free shipping option selected at checkout carries an estimated delivery timeframe of 3–6 working days, so the order was processed and dispatched within the expected timeframe.
We appreciate that the temporary website issue may have affected your overall experience, and we apologise for any confusion this caused. We are continually working to improve the reliability of our website and the clarity of our customer communications so that customers can easily access the information they need at every stage of their order.
Thank you for your patience and for choosing Beautiebox. We would be very happy to welcome you back and hope your next experience with us is completely smooth from start to finish.
Warm regards,
Beautiebox Customer Care Team
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