Beckett Simonon Avis 

Incredible customer experience. Responsive and super easy to work. They go above and beyond. Really excited to get my loafers!

Great quality shoes and customer service. Had to change the shipping address after I returned for a different size and they made the process as simple and efficient as they could!

Amazing shoes and the best customer service of any company I have encountered.

Very responsive, very kind. They seriously care about their customer and it shows in the way they handle their support cases. Very grateful to have found out about this brand!! Will be back soon for more

Absolutely the best customer service I have ever received. Joselyn treated me like a true VIP. The product quality is amazing as well. 10/10 will buy again.

Beckett Simonon has become my go-to retailer when it comes to my casual and dress footwear. I’ve purchased several pairs of dress shoes and sneakers, and they are very high quality and look great. It’s worth the wait for them to be constructed if you want high end shoes. Plus, the price is incredible for what you get. And customer service is top notch. I highly recommend them!

Catalina and the Beckett Simonon team are fast, kind, empathetic, and always looking to serve and generate value for the customer. With this kind of human touch and the quality of the shoes, loyalty is pure and honest. Thank you.

My experience with Beckett Simonon was phenomenal! Joselyn and the rest of the team went above and beyond to help me. I now have two pairs of their loafers, and I am not exaggerating when I say they are the most comfortable and well-crafted I have ever owned. They felt custom made for my feet from the moment I put them on, and I can tell they will last for years, which is exactly what I was seeking. I really can’t praise them enough. Hands down, the best decision I’ve made in curating my wardrobe. I honestly don’t think I’ll ever turn to another brand when I need shoes in the future. Yes, they are that good!

Cesar was great

Best shoe quality and customer service

Their shoes are incredibly comfortable, and their customer service is outstanding. They take full responsibility for resolving any issues and are genuinely thoughtful in their approach. I’ve been enjoying my pair for several months, and when I noticed a defect on one of the seams, I contacted them with a picture. The next day, I received confirmation that a replacement pair was on its way! I’m a very happy customer, and they have quickly become my first choice for high-quality, crafted shoes. Thank you!

The Becket Simonon customer service team worked to rectify an order sent to the wrong address, and I am very happy with my new shoes - the fit is great. Thank you!

Joselyn was so accommodating. They make you feel like you're shopping with a local neighborhood store vs. a giant corporation.

Honestly, I just have the hardest time imagining negative reviews concerning their customer service. I've ordered 4 times within the last 2 or 3 years and have needed customer service each time and each time their agents have been understanding professional and elite level polite. I mean, consistently probably the best customer service I've ever had.
I live out of range for the free shipping so the website won't let me order which means the reps have to send me a custom invoice. I can be a little wishy washy on the products I want so invoice changes are common and always met with patience and politeness. I really can't say enough good things about my experiences.

The shoes have been a little less consistent. I had one model blow out on me twice putting them on for the first time. Both times, no problem. Told me to keep the shoes each time and sent new ones with the option of waiting for the next window of orders or they offered shoes that were already made for people who had canceled their orders.

The Reid sneakers have become my favorite shoes. I've just ordered my second and third pairs of them and I have a couple other models of sneakers and some Chelsea Boots. The boots look like should cost hundreds more than I paid.
This is a great company who seems to have your back. I highly recommend them.

Oh yeah, to be fair, they can be slow to respond. But when they do they will take off whatever needs to be taken care of. At least that's been my experience.

A pair of shoes I ordered turned out to be too small. They accepted the return and at my request placed an order for one size up. The process was stress-free and professionally handled and cost-free for me.

Beckett Simonon has one of the best customer service I have seen in ages. They communicated with me and made me feel confident in picking the right sizing for my shoes and even though I live in Hawaii, They found a work around to ship to me. Further more, when they offered me a 25% discount they made an exception for my situation AND when there was a problem with my shipping address they easily fixed the issue with no burden to me. I have never been more excited to receive shoes in my life and I know I will be buying another pair in due time. I have become a lifelong customer of Beckett Simonon and will recommend these shoes to all of my friends in Hawaii.

So far I’ve had a 5 star experience, I recently ordered my first pair and have been updated as the recess moves along. The human touches and the AI assistant are a great combo.

I ordered a pair of leather sneakers. They arrived about 2 months after ordering. Out of the box they’re pretty stiff, but they broke in quickly. The customer service team kept me in the loop during the creation process, and when I had a problem with shipping they did their best to help.

I've purchased from BS for years, and I've never been disappointed! Exceptional quality. Understated style. I will continue being a customer for life.

Very good customer service, outstanding, and the quality of the shoes one of the best I ever wear elegant good quality very well made