Ordered trainers for my wife 26th September, 5 weeks ago, nothing has turned up so far! Emailed back and forth 3 our 4 times, keep getting promised delivery the following Tuesday, but surprise, surpr... Voir plus
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The trainers that I ordered turned up in a battered box. The trainers were fake. I checked there validity on a reputable site that verified that they were fake as was the box and labels that they w... Voir plus
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AVOID at all costs, I ordered some shoes, they didn't arrive. Customer service is a joke, they took my money but haven't returned it. Ive had to claim it back via Barclaycard. They basically stole my... Voir plus
L'entreprise a répondu
Purchased trainers as a gift. Unable to find them elsewhere so I tried a website I had not used before. Good value for money. Took a while to arrive but I was expecting this as comments made in previo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
BenniMarceau is a premier online retailer of premium footwear and apparel based in the United Kingdom. Inspired by the intersection of sport, art, and culture, we curate a diverse portfolio of both established leading brands and emerging fashion labels. Established on 8 November 2023, we are dedicated to delivering style, quality, and contemporary fashion directly to consumers across the nation. Apparel | Footwear | Style
Coordonnées de contact
FLAT 23 GROVE HOUSE, WAVERLEY GROVE , N3 3PU, LONDON, Royaume-Uni
- 0330 043 4988
- customerservice@bennimarceau.com
- bennimarceau.com
1,9
Bas
53 avis
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Beware
Beware – Scam Website!
If something seems too good to be true, it probably is—and this site is no exception. I ordered a pair of trainers that had sold out everywhere else, and was surprised to find them available here for £40 less. That should have been my first red flag.
Unfortunately, I didn’t check the reviews until after placing the order—big mistake. Within 90 minutes, I requested to cancel the order and was told it would be processed. Instead, the payment went from “pending” to “paid” within two days, and I received no further communication.
Despite following up multiple times, I’ve been completely ignored. I’m now relying on my credit card provider to recover the money.
Do not fall for this site. It’s dishonest and operates like a scam. Stay far away!
22 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you for sharing your experience. We take feedback like this very seriously and want to respond transparently.
We're sorry to hear your cancellation request was not handled to your satisfaction. A cancellation request made within 90 minutes of ordering should absolutely have been actioned promptly, and we apologise if there was a failure in communication on our part.
We want to be clear: BENNIMARCEAU is a legitimate business and we do not operate dishonestly. However, we recognise that your experience did not reflect the standard we aim to deliver, and that is something we need to address internally.
If your credit card dispute is still ongoing, please also feel free to contact us directly at customerservice@bennimarceau.com with your order details — we are happy to cooperate fully and ensure this is resolved fairly.
We're committed to doing better and appreciate you bringing this to our attention.
100% fraud and 100% a scam
100% fraud and 100% a scam - DO NOT USE!!
I paid for a pair ot Saucony Triumph 21's. They did not arrive. I asked for a refund and was told to go to my bank because the company are in dispute with stripe payments (who handle their transactions). I have now opened a claim with my credit card to recover the money.
AWFUL AWFUL AWFUL!!!
21 mars 2025
Avis spontané
Réponse de BenniMarceau
Thank you for your review. We're sorry to hear about your experience and want to address this directly.
We are not in dispute with our payment provider, and we do not advise customers to seek refunds via their bank as a standard response. If this was communicated to you, it does not reflect our policy and we would like to understand what happened.
Please contact us at customerservice@bennimarceau.com with your order details so we can investigate and resolve this urgently. If your order did not arrive, you are entitled to a full refund and we will process this directly.
We take these allegations seriously and are committed to resolving this properly.
Very good quality product helpefull…
Very good quality product helpefull costumer service i will buy again thank you i'm happy with my trainers
26 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you so much for the lovely review! We are thrilled to hear you love the quality of your new trainers and had a great experience with our team. We can't wait to welcome you back for your next pair!
good quality trainer value for money
27 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you for sharing your feedback! We are so glad you are happy with your purchase. We hope to see you again soon!
I'm happy with my trainers.
I'm happy with my trainers, it is exactly the one I want. Beautiful and colourful. I love it!
27 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you for the wonderful feedback! We are absolutely thrilled that your trainers are exactly what you were looking for. We love that you are enjoying the colourful design and appreciate your support!
Réponse de BenniMarceau
We're sorry to hear you feel this way. We'd genuinely like to understand what went wrong with your experience so we can make it right.
Please contact us at customerservice@bennimarceau.com with your order details and we'll look into this as a priority.
BENNIMARCEAU is a legitimate retailer and we're committed to resolving any issues our customers face.
I'm happy with my trainers
I'm happy with my trainers I bought from BenniMarceau. Good quality! Value for money! I would recommend!
27 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you so much for the wonderful review! We are thrilled to hear you are happy with your trainers and that you appreciate our quality and value. Thank you for your highly valued recommendation!
Watch out
Please don’t order from this site , ordered some trainers and they never come and they took my money , had to get my bank to give me the money back
27 avril 2025
Avis spontané
Réponse de BenniMarceau
Hello. We are very sorry to hear that your trainers did not arrive. This is definitely not the experience we want for our customers. We are glad your bank was able to assist you with the funds. We would love to look into what went wrong with the delivery. Please contact us directly at customerservice@bennimarceau.com with your order number so we can investigate.
Good quality trainers.i will recommand.
Good quality trainers.i will recommand.
26 avril 2025
Avis spontané
Réponse de BenniMarceau
Thank you for taking the time to leave a review! Providing good quality trainers is our top priority, and we are so grateful for your recommendation. We hope to see you again soon!
Massive GDPR breach
Ordered 2 weeks ago, just been added in a group email with 72 other email addresses that they can't process our payment.
26 avril 2025
Avis spontané
Réponse de BenniMarceau
Hello. We are deeply sorry a group email should never have been sent this way. We have secure systems. We will email you individually to fix your payment issue securely.
AVOID
Same experience, but a group email exposing email addresses saying a refund was coming. Watch this space...
25 avril 2025
Avis spontané
Réponse de BenniMarceau
Hello. We are deeply sorry a group email should never have been sent this way. We have secure systems. We will email you individually to fix your payment issue securely.
Do not buy anything from these charlatans
Placed an order back in February, we are now into April and still nothing, please do not let yourself be conned by these charlatans!
I will be leaving a review anywhere I can to help prevent anyone else finding themselves in the same position as myself!
No trainers!!!
Big bill!!!
17 avril 2025
Avis spontané
Réponse de BenniMarceau
Hi there. Please accept our sincerest apologies for this situation. We completely understand why you are upset about the delay. We want to investigate what happened to your trainers right away. Please contact us at customerservice@bennimarceau.com so we can locate your account and resolve this for you.
No star actually.
It was a mistake to have ordered from here without going through reviews. The fact that the website is functional should be illegal. After 12days of wait I realised that the product I ordered won't be delivered. I got to the customer service who was telling me that they didn't receive my payment. I had to report to my bank who took up the process of retrieving the money back. Don't be tricked by the mouth watery price guys,stay safe
16 avril 2025
Avis spontané
Réponse de BenniMarceau
Hi there. Please accept our sincerest apologies for this frustrating experience. It is never our intention to mislead our customers, and we regret the breakdown in communication regarding your payment. We want to investigate what went wrong with our customer service team. Please feel free to reach out to us at customerservice@bennimarceau.com if you would like to discuss this further.
Actually no stars !
Actually no stars !
I ordered on eBay 28 January money gone very quickly! I was excited I always wanted this colour!
But the service is zero . I chased chased and chased I received a few replies:
- on way
- been cancelled and refunded
- on way
So today is April still no money no order
It’s very upsetting !
I still hope they will send my money or my order!
I reported to eBay I’m waiting for their reply
28 janvier 2025
Avis spontané
Réponse de BenniMarceau
I am truly sorry for the stress and confusion. I checked your order, and a full refund was issued. Because the case is reported to eBay, they handle the final transfer back to your card, which can take a few days.
Réponse de BenniMarceau
Thank you for your feedback, We are deeply sorry that your trainers have not arrived after more than a month. This is definitely not the standard of service we aim to provide.We want to resolve this for you today. Please contact our support team directly at customerservice@bennimarceau.com with your order number. We will look into the shipping status immediately and make sure you receive a full refund or a fast solution.
SCAM
SCAM. Shoes never sent. Sellers stopped returning emails. No sign of shoes or refund. Order was 2 months ago and doubt I will ever receive my money back.
20 janvier 2025
Avis spontané
Réponse de BenniMarceau
Hello. We are deeply sorry for this unacceptable delay and the lack of communication regarding your order. This is certainly not the standard of service we aim to provide. We want to resolve this for you immediately. Please contact our management team directly at customerservice@bennimarceau.com with your order number. We will track down your package or issue a full refund immediately.
Do not order from this company!
I purchased two pairs of trainers, and it took two weeks for them to arrive, but this was only after I opened a case through PayPal highlighting the issue. When they finally arrived, one pair was the wrong size, and the other wasn’t true to size. I also highly doubt they were genuine trainers.
Getting a response about returning them was another nightmare. I had to open another PayPal case just to get the return instructions and to ensure I got a refund. On top of that, I had to pay for the return shipping myself. They finally agreed (through PayPal) to issue a refund, which I eventually received, but the whole process was frustrating and unnecessarily difficult.
I would strongly recommend avoiding this company. Buy from a reputable and genuine business instead. AVOID!!
11 janvier 2025
Avis spontané
Réponse de BenniMarceau
Hello. Thank you for your feedback, and we sincerely apologise that your purchasing and return process was so frustrating. We are glad to confirm that your full refund has been successfully processed. We take your comments about our response times seriously and are actively working to improve our customer support. Please be assured that we only source 100% genuine products directly from trusted suppliers. We are sorry we missed the mark on this occasion, but we appreciate you bringing these delays to our attention so we can improve.
Delivered. Communication needs work
My Nike Air's finally arrived after 3 weeks.
Happy with the trainers and the price was good compared to other retailers.
I was unnerved by them not picking up the phone and taking a few days to respond to email. Who ever it is really needs to work on their customer services communications process. All present and correct though, finally. Would use again knowing this.
29 janvier 2025
Avis spontané
Réponse de BenniMarceau
Thank you for your feedback! We are glad you love your Nike Airs and the price. We truly apologise for the communication delays. We are working hard to improve our customer service response times. We look forward to serving you better next time!
Order took over 3 weeks to arrive and…
Order took over 3 weeks to arrive and I’m pretty sure the trainers are fakes. Ignoring phone calls and emails. Do not order from Bennimarceau. Fingers crossed I’ll get some cash back from my bank.
Update: Trainers are confirmed to be fakes by legit Hoka retailer. The plastic smells cheap and compared to real trainers stitching in wrong place.
2 janvier 2025
Avis spontané
Réponse de BenniMarceau
Hello. We take claims regarding product authenticity extremely seriously. We want to state unequivocally that Bennimarceau only stocks 100% genuine products sourced from verified suppliers. We are deeply concerned by your update and sincerely apologise for the delays you experienced with shipping and communication. Please contact our senior management team directly at customerservice@bennimarceau.com with your order details and the information from the retailer you visited. We want to investigate this immediately and ensure your case is fully resolved.
Avoid
Avoid - trainers were the best price on the web but took an age to arrive - and did not get a response to chasing messages until pay-pay chased them - know very little about the trainer market but I'm not wholly convinced these are genuine branded trainers or possibly some sort of grey import or stolen to order maybe who knows - if you want a amazon next day peace of mind shopping experience then pay a bit more and go elsewhere.
15 janvier 2025
Avis spontané
Réponse de BenniMarceau
Hello Antony, thank you for sharing your feedback. We are glad you got the best price on the web, but we sincerely apologise for the delivery delay and the breakdown in communication. This does not meet our usual customer service standards. We want to firmly reassure you that we only source 100% genuine products directly from authorised distributors. We do not deal in grey imports or counterfeit goods. Because we work hard to secure the lowest possible prices, our delivery and processing times can occasionally take longer than standard next-day services. We are actively working to improve our response times so our customers never feel left in the dark. If you have any further questions, please reach out to us directly at customerservice@bennimarceau.com so we can make this right.
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