Ordered trainers for my wife 26th September, 5 weeks ago, nothing has turned up so far! Emailed back and forth 3 our 4 times, keep getting promised delivery the following Tuesday, but surprise, surpr... Voir plus
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The trainers that I ordered turned up in a battered box. The trainers were fake. I checked there validity on a reputable site that verified that they were fake as was the box and labels that they w... Voir plus
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AVOID at all costs, I ordered some shoes, they didn't arrive. Customer service is a joke, they took my money but haven't returned it. Ive had to claim it back via Barclaycard. They basically stole my... Voir plus
L'entreprise a répondu
Purchased trainers as a gift. Unable to find them elsewhere so I tried a website I had not used before. Good value for money. Took a while to arrive but I was expecting this as comments made in previo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
BenniMarceau is a premier online retailer of premium footwear and apparel based in the United Kingdom. Inspired by the intersection of sport, art, and culture, we curate a diverse portfolio of both established leading brands and emerging fashion labels. Established on 8 November 2023, we are dedicated to delivering style, quality, and contemporary fashion directly to consumers across the nation. Apparel | Footwear | Style
Coordonnées de contact
FLAT 23 GROVE HOUSE, WAVERLEY GROVE , N3 3PU, LONDON, Royaume-Uni
- 0330 043 4988
- customerservice@bennimarceau.com
- bennimarceau.com
1,9
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53 avis
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I ordered the item on the 8th of…
I ordered the item on the 8th of December for a Christmas present. I contacted customer service several times just to be told it would arrive soon. I still haven’t received the order or a refund. Please stay away from ordering from this company!
8 décembre 2024
Avis spontané
Réponse de BenniMarceau
We are incredibly sorry for this experience and the delay. This is absolutely not the standard we aim for, especially for a Christmas gift. We want to make this right immediately. Please send us a direct message with your order number and email address so we can locate your account, track the package, and issue a full refund right away.
Don’t order…
Took over 3 weeks to arrive and didn’t turn up on time for Christmas! I emailed a few times but they were quite rude and couldn’t care less. I’m not even sure the trainers are authentic!
11 novembre 2024
Avis spontané
Réponse de BenniMarceau
We are deeply sorry for the delay and the poor experience you had with our team. This does not reflect our service standards. We source all our trainers directly from official distributors and guarantee 100% authenticity. We want to investigate your interaction and make this right. Please contact us directly at customerservice@bennimarceau.com with your order number so we can look into this immediately.
Ordered trainers 3 weeks before…
Ordered trainers 3 weeks before Christmas for my boys present. Didn’t arrive and no answer when questioned where my order was.
However they did arrive eventually, so bonus there.
12 décembre 2024
Avis spontané
Réponse de BenniMarceau
Thank you for your feedback. We are glad the trainers arrived, but we are truly sorry for the silence and stress before Christmas. That is not the standard we aim for, and we are working hard to improve our holiday communication.
Nice trainers, slow delivery
At first I thought I got scammed, as delivery time was around 3-4weeks. Costumer service assured me of a date if there was any delay, and responded to every email. I, of course, checked the box and shoes for authentication and I was very pleased. The trainers are really nice and despite the long wait I am happy with my order.
26 janvier 2025
Avis spontané
Réponse de BenniMarceau
Thank you so much for your review! We completely understand that a long wait can be worrying, so we are glad our team could keep you reassured. We are thrilled that you are happy with the trainers and their quality. Thank you for your trust and your patience!
Nike P6000
Had to send a few emails as delivery took longer than I expected (3 weeks). Good communication from BenniMarceau. Trainers arrived today and it was worth the wait, great product!
26 janvier 2025
Avis spontané
Réponse de BenniMarceau
Thank you so much for the lovely review! We are so glad our team could keep you updated during the three-week wait. It is wonderful to hear that the trainers were worth it and that you love the product. Enjoy your new shoes!
Excactly the same experience as the…
Excactly the same experience as the other person. I guess that's £90 I'm not getting back!
21 janvier 2025
Avis spontané
Réponse de BenniMarceau
I am truly sorry for this stressful experience. Please do not worry, you will absolutely get your £90 back. I have just issued a full refund to your account. You will see the money back in your bank within a few days. Thank you for your patience.
DO NOT USE!
DO NOT USE!
As per the other reviews, this is obviously a scammer. The website looks good, but it's not a reputable company or seller. The address is just a flat near Finchley. Made an order over a week ago and nothing has been dispatched. I've tried contacting them via the website and two different phone numbers, and I've been ignored. I've asked for a refund but don't expect to hear anything back. Luckily I used PayPal so I should get my money back, but I'll have to wait a week or two for it. People like this make me sick to my core.
6 janvier 2025
Avis spontané
Réponse de BenniMarceau
Hello. We are sincerely sorry for the delay in dispatching your order and for failing to respond to your calls and messages. We completely understand why this lack of communication caused you such frustration and worry, and we apologise for letting you down. Please be assured that we are a legitimate, growing local business, though we clearly missed the mark on your order. We want to resolve this for you immediately so you do not have to wait weeks for PayPal. Please contact us directly at customerservice@bennimarceau.com with your order number, and we will manually approve and issue your full refund today.
The shipment took 3 weeks!!
The shipment took 3 weeks!!! Now I want to return the article and in order to speak with customer service through email and chat is taking ages! Horrible services
10 janvier 2025
Avis spontané
Réponse de BenniMarceau
I sincerely apologise for this horrible experience. Waiting three weeks for shipping is already frustrating, and waiting for customer service makes it worse. This is not the standard we want for you. Please check your inbox, as I have just emailed you the full return instructions and a prepaid label to speed this up.
Order never sent
I ordered an item on 11th December which I was told was in stock. It was a Christmas present. Today is the 27th December and it still hasn’t been shipped. I assume this website is a scam. Will be arranging a charge back with my credit card company.
11 décembre 2024
Avis spontané
Réponse de BenniMarceau
Hello. We are deeply sorry that your order did not arrive in time for Christmas and for the severe lack of updates. We completely understand your frustration and anger regarding this delay. Please rest assured that we are a legitimate business, and this is absolutely not the standard of service we aim to provide. We resolve this for you immediately. Please contact our management team directly at customerservice@bennimarceau.com with your order number. We cancel the order and process a full refund right away so you do not have to wait for a bank chargeback.
Scam website-same issue as below…
Scam website-same issue as below review, ordered an item which never arrived, having to make a claim via PayPal to get my money back! Grammatical errors all over emails and full of lies
11 décembre 2024
Avis spontané
Réponse de BenniMarceau
Hello. We are very sorry to hear that your order has not arrived and that you have experienced poor communication from us. We hold ourselves to a high professional standard, and it is disappointing to hear that our recent emails did not reflect this. Please be assured that we are a legitimate business and want to make this right. We are happy to cooperate fully with PayPal, but if you would like us to resolve this and issue your refund directly and immediately, please contact our team at customerservice@bennimarceau.com with your order number. Thank you for your patience.
If I could give no stars for this…
If I could give no stars for this company, I would. As per the previous review I also placed an order on the 4th December. I’ve left voicemails & they don’t call you back. I’ve emailed them and they’ve given me different delivery dates with no sign of the goods I ordered!! I will be reporting them to the Trading Standards, they shouldn’t be allowed to be trading. They have my money and my son is without his Christmas present. DO NOT BUY FROM THEM!
23 décembre 2024
Avis spontané
Réponse de BenniMarceau
We are deeply sorry for letting you and your son down. There is no excuse for giving you conflicting delivery dates or failing to return your calls, especially for a Christmas gift. We take your feedback very seriously. We want to investigate your order immediately to either locate the package or issue a full refund right away. Please email us directly at customerservice@bennimarceau.com with your order number and the name on the account so our management team can handle this for you personally today.
Do not purchase from this company
Do not purchase from this company, I ordered an item on the 4th December and it still hasn’t arrived. Despite me trying to email, call, chat with this company, I am still no further on. Shocking service, when I called a grumpy guy just said “hello” I had to squeeze any information out of him - very unprofessional indeed!
Edit - The item arrived on the 27/12/24, very poorly packaged and no apology for the delay. I complained to PayPal and I received a tracking number on the 23/12/24 from the seller, saying the item would be with me by the 24/12/24, sadly it wasn’t. Will not be using this company again!
23 décembre 2024
Avis spontané
Réponse de BenniMarceau
Thank you for updating your review, and we sincerely apologise for this experience. It is unacceptable that your item arrived so late, poorly packaged, and that our phone service fell so short of professional standards. We are addressing this internally with our team to ensure all calls are handled properly. While we know the holiday season was frustrating, we want to ensure you are fully supported. Please contact us directly at customerservice@bennimarceau.com with your order details so we can offer a proper resolution.
SCAMMER - AVOID THIS SELLER.
SCAMMER - AVOID THIS SELLER. Took our money and never delivered the item. Repeatedly refused to provide any proof of postage or tracking information. Kept quoting different delivery timelines. Evasive, poor communications. We had to get EBay to step in who instantly refunded us, as it was obvious the seller was in the wrong. Sadly as a result of this exceptionally poor service, my daughter had nothing to open on her birthday. Shocking service.
17 décembre 2024
Avis spontané
Réponse de BenniMarceau
Hello. We are deeply sorry that your item did not arrive and, above all, that your daughter was left without her birthday present. We completely understand your anger and disappointment. This experience falls entirely short of the service we aim to provide. We can confirm that a full refund has been issued for this transaction. We take your feedback regarding our communication and the lack of tracking information very seriously, and we are reviewing our shipping and support processes immediately to ensure this does not happen to anyone else. We wish your daughter a very happy belated birthday and sincerely apologise for our failure on this occasion.
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