Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Voir plus
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Lisez les avis des autres
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Voir plus
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Voir plus
L'entreprise a répondu
Good service although not without its flaws. Some bikes are broken, sometimes you might get overcharged due to system issues but the customer service is great, always got my refunds instantly with no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Coordonnées de contact
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Royaume-Uni
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
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904 avis
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Great customer service
I had an issue with a e-bike this morning whereby the electric assistance did not work. I immediately complained when I finished riding and Berly were very quick to reply and refund me. Great customer service.
26 mars 2026
Avis spontané
Quick and easy and understood what had…
Quick and easy and understood what had happened and rectified mistake.
24 mars 2026
Avis spontané
Really enjoyed
Was easy to unlock the bikes and if ai had a problem they get back quickly to help out :)
24 mars 2026
Avis spontané
Beryl bikes are crud
Beryl bikes are a great idea
We have seen it well executed with the boris bikes in London, now here you have the perfect example of the opposite
Bikes are broken 60% of the time, often unusable, this is only if you’re able to unlock one which is rare considering failed locking mechanisms are an every visit occurrence, ending your ride may also provide you with some pains, then the largest issue the lack of bikes, in the Leeds catchment area I’ve known there to be days when the app is showing no bikes at all in the vicinity. But don’t trust the app because it’s also temperamental and garbage. I plead that the bikes app and stations be upgraded, multiplied and finely tuned, otherwise don’t waste your bloody time, they are frustrating and frankly the worst company/ service I’ve ever had the good pleasure of dealing with
23 mars 2026
Avis spontané
Réponse de Beryl
Good Afternoon George,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
We know the Leeds scheme has faced challenges and the feedback you have shared reflects issues we are actively working to address. An enhancement programme has been underway throughout 2025 and 2026 and we have recently made improvements to our operational processes to respond to faults more quickly. E-scooters have also been added to the scheme to increase the options available to riders.
We know that does not undo the frustration you have already experienced. If you are willing to give us another chance, we would welcome the opportunity to show you the improvements being made.
Please do get in touch with us directly at support@beryl.cc and we will do our best to help.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Rides and customer service
Scooters rarely let u down occasional ones may be slower, but if any problems with your trip u can query it in straight away and it will be looked at and if there’s a problem with vehicle or payment they will rectify the issue very quickly and refund u for your journey customer service very excellent and understanding too
23 mars 2026
Avis spontané
Parking Issues with Newer Bikes
I’ve been using Beryl bikes regularly for over a year, but I’ve been having ongoing issues with parking when using the newer bikes. Quite often when I end my ride, the app says the bike is not on the map, even though I’ve parked it correctly. Because of this, I’m repeatedly being charged an extra £10 on top of the normal fare. While I do usually receive a refund after reporting it, this keeps happening and is becoming frustrating. I’d appreciate it if this issue could be looked into and resolved.
23 mars 2026
Avis spontané
Never have an easy experience
Never have an easy experience. Always over charged or bike fails to unlock. Today I was stranded after trying 8 bikes. Customer support couldn't help me. Absolutely appalling.
20 mars 2026
Avis spontané
Réponse de Beryl
Good Afternoon Jake,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We strive to maintain a fleet of reliable and well-maintained bikes, and it is disappointing to learn that we fell short of your expectations. Please rest assured that we are taking your concerns seriously and we're actively working on fixing these glitches to ensure a smoother journey start and quicker ride ending process.
We’re sorry to hear that your experience was not up to standards.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Used a few times and there's issues…
Used a few times and there's issues every time. Latest one was a £10 fee for parking outside a bay when I was parked right in the middle of one. Customer services did say they'd refund it but it could take 10 working days.
19 mars 2026
Avis spontané
Réponse de Beryl
Good Afternoon Matt,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. I'm truly sorry to hear about your recent experience with our service and the challenges you encountered.
At Beryl, ensuring the safety and satisfaction of our customers is our top priority. We understand the impact that this issue has had on your experience, and we are actively working to address it to prevent any future occurrences.
We appreciate your understanding and patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can.
Today, more than 5000 people actively use our bikes, e-bikes, e-scooters to get to work or university, explore a new place, or nip to the shops. I hope you will continue to be one of the 5000 active users.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
horrible bikes…
horrible bikes… i attempted to unlock multiple different bikes separately and each one took my money and didn’t let me ride… the only bike that actually unlocked refused to actually move and within a minute the beryl app said i had rode for 5 minutes.. the company takes ur money without a thought and doesn’t care
19 mars 2026
Avis spontané
Réponse de Beryl
Good Afternoon Mason,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
We sincerely apologise for the inconvenience caused by the bike unlocking issue. We understand how frustrating this can be and assure you that our team is committed to resolving such problems quickly.
You may see the £1 pre-authorisation card check. This is refunded automatically.
To ensure your card is valid, we complete a pre-authorisation card check each time you do the following:
Add a card
Start a journey
This pre-authorisation card check is refunded automatically. The pending charge is usually cancelled within 7 business days, depending on how fast your bank can process it. In your bank account, the card check is from 'BERYL CARD AUTH'.
This check applies to every user and attempted ride, even if you have a Minute Bundle or Riding Pass or the ride fails.
Your journey cost will be charged separately at the end of each ride.
Please contact our support team at support@beryl.cc so we can investigate and refund any incorrect charges.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
The bikes are brilliant
The bikes are brilliant. So convenient for bike rides to/from school runs to use the car less and bike with my son more. They’re affordable and very easy/safe to use! Highly recommended!
19 mars 2026
Avis spontané
top notch
I don't often have to communicate with the Beryl team but when I get through they are always helpful and friendly. Sherry, Edgar, Ga-Young have all been brilliant when I have reached out, and many more over the year or so I have used this service.
18 mars 2026
Avis spontané
Real life customer service beats AI chat bot every time
Once the AI chat bot gave up trying to help the real life customer service rep was excellent. She understood the problem straight away and issued a refund. Very efficient
18 mars 2026
Avis spontané
They are really helpful
17 mars 2026
Avis spontané
Excellent service
Excellent service, very quick and helpful! Great to speak to a real person very quickly!
17 mars 2026
Avis spontané
Great customer service when you have an…
Great customer service when you have an issue with a bike!
17 mars 2026
Avis spontané
Better value than my car these days
Better value than my car these days ! Beryl customer service is very good if anything ever goes wrong
17 mars 2026
Avis spontané
Customer service is very prompt and…
Customer service is very prompt and easy to deal with
16 mars 2026
Avis spontané
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