Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Voir plus
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Lisez les avis des autres
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Voir plus
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Voir plus
L'entreprise a répondu
Good service although not without its flaws. Some bikes are broken, sometimes you might get overcharged due to system issues but the customer service is great, always got my refunds instantly with no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Coordonnées de contact
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Royaume-Uni
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bien
905 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Customer service is very prompt and…
Customer service is very prompt and easy to deal with
16 mars 2026
Avis spontané
Will be using Beryl again
Very available bikes and great customer service. Sherry was incredibly helpful when I encountered an issue with my payment.
15 mars 2026
Avis spontané
The most useless option of transport
The most useless option of transport
Lack of bikes in the bays when you do find one they are usually out of service
I reckon I have a 10 precent success rate
In short useless
14 mars 2026
Avis spontané
Réponse de Beryl
Good Morning Jeese,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles out of battery.
If the vehicle is not visible in the app, it means it is unavailable for hire.
Please check the app for all the available vehicles you are able to use. When you click on the Bay in the app, you will be able to see the vehicle number.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
I would be happy to share my personal email with you, and I encourage you to reach out to me with any further comments, concerns, or suggestions that you may have.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Good customer service
I had an issue with my bike , but Max responded right away in the chat and sorted the issue out.
The bikes are very handy to use in Manchester City centre
12 mars 2026
Avis spontané
customer service was really fast and…
customer service was really fast and responsive
11 mars 2026
Avis spontané
Great service and excellent customer service!
I really enjoy using this service. Pre purchasing minutes saves me money on what I’d spend using public transport like bus or train.
Customer services are kind and helpful. Had issues with journeys with vehicles not locking either due to fault or poor cellular service. They’ve been more than happy to help in these situations.
Thank you, Beryl :)
11 mars 2026
Avis spontané
Bikes temperamental, support top notch
Bikes temperamental all the time but support team always class and coming back quickly to help with any incorrect additional fees. Lizzie was v helpful today sorting an incorrect overcharge
11 mars 2026
Avis spontané
Responded promptly on customer service…
Responded promptly on customer service when I had a fault with the bike.
11 mars 2026
Avis spontané
Always very quick to response and sort…
Always very quick to response and sort the issue out straight away
11 mars 2026
Avis spontané
Réponse de Beryl
Good Afternoon Kalyan,
Thank you for your feedback.
You may see the £1 pre-authorisation card check. This is refunded automatically.
To ensure your card is valid, we complete a pre-authorisation card check each time you do the following:
Add a card
Start a journey
This pre-authorisation card check is refunded automatically. The pending charge is usually cancelled within 7 business days, depending on how fast your bank can process it. In your bank account, the card check is from 'BERYL CARD AUTH'.
This check applies to every user and attempted ride, even if you have a Minute Bundle or Riding Pass or the ride fails.
Your journey cost will be charged separately at the end of each ride.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Best customer service ever experienced
Best customer service ever experienced!
Beryl can be happy to have Lizzie as customer advisor!
10 mars 2026
Avis spontané
Lizzie was excellent and helped with my…
Lizzie was excellent and helped with my issue very quickly!
10 mars 2026
Avis spontané
Super helpful and speedy replies
Super helpful and speedy replies, thank you
10 mars 2026
Avis spontané
A very helpful staff member.
A very helpful staff member was able to assist me with a couple of issues that I had with a dodgy bike. The staff member’s expertise and willingness to help were truly impressive, and I was thoroughly impressed with the amazing customer service provided.
10 mars 2026
Avis spontané
Chill and helpful service
The bikes and automation can be hit and miss, but the service is consistently great.
10 mars 2026
Avis spontané
very speedy response
I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair.
It’s good to receive feedback so soon after reporting an issue. Let’s hope the repair is just as quick.
These bikes are a really handy way to get about without worrying about your own bike being damaged or stolen.
9 mars 2026
Avis spontané
A very positive experience
I had a very positive experience with customer support. I was mistakenly charged for a ride, and when I contacted support, Patricia responded quickly and handled the issue professionally. She was understanding and reviewed my case promptly, and the charge was refunded without any hassle. I really appreciate the quick response and excellent customer service. Thank you, Patricia!
9 mars 2026
Avis spontané
Problems occur more often than not
Sadly the Beryl bikes often fail to open, fail to lock, or start charging you but havent unlocked etc etc. I have rarely hired a beryl without a problem occurring or having to switch to a 2nd, 3rd or even 4th bike. There’s enough working designs of hire e-bikes now that these problems shouldn’t be occurring so frequently.
1 mars 2026
Avis spontané
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