Best Car Buyer Avis 

Process was handled by Lauren Fleetwood- communication was really good throughout and generally happy with valuations

I’ve got to say I am impressed with the service I received from this company, from the initial contact to completion of payment. The communication was very good from the outset and Lauren was very helpful throughout.

Would like to thank Lauren for all her help throughout the process of selling my car.She was kind and very helpful . All went smoothly and I got a good price for my car .I highly recommend Best car buyer ⭐⭐⭐⭐⭐☺️ Jacqueline ☺️

The selling experience was made super easy and Ian made sure to talk me through every step of the way making it all effortless.

Brilliant from start to finish. Spoke to Charlie and gave an honest up front assessment of my car and a realist valuation of what I wanted to achieve. Charlie came back to me quickly and offered me a price that worked well for both of us. Next day took the car in, no messing looked over the car no haggling over the price or trying to knock me down paid my PCP agreement and left over cash promptly. Thank you Charlie I will definitely be in touch if I need to sell a car again..

This company is an absolute shambles. They gave me a quote after having multiple phone conversations and sending many pictures, including the minor wear and tear on the vehicle. They then offered me a ‘guaranteed price’ which I accepted, booked a day off work to arrange collection of the car, only for them to then decide they ‘don’t want the vehicle anymore’. Absolutely ridiculous, their appraiser was a joke, pointing out obscene things like ‘chips in windscreen’ which were simply the tiniest, barely noticeable to the naked eye, surface marks smaller than a grain of rice and certainly not a ‘chip’. The whole ordeal was absolutely awful. I had already said to the girl who gave me the ‘guaranteed price’ what happens when your driver turns up and inevitably knocks the price down as always happens and she vehemently denied this, saying this is not how we operate etc etc. In actual fact, it is EXACTLY how they operate, the appraiser even said so himself. Told me to go elsewhere as they ‘do this all the time’. I’d say I’m a very realistic person and fully expected at least a bit of a decrease in their ‘guaranteed price’ but certainly did not expect them to have just completely wasted my time by just saying ‘no longer wanted’. Funny because the vehicle was actually in excellent condition for being 8 years old and I ended up selling it the same day to another company. AVOID THIS PLACE, they outright lie.

EDIT/UPDATE: I received completely inappropriate text message at 7:45PM on a Saturday evening from the appraiser that this company sent to my home address and provided my contact details to in a threatening manner saying he lost a job because of my review. Obviously this is completely and utterly unacceptable, reported to police but I also rang and made a formal complaint with Best Car Buyers, to which they have just completely ignored. I followed up with an email asking for an update on what action they have taken, to which they responded and said ‘they’ve received no written formal complain from me and I am unsure what action you wish us to take’ to say I’m absolutely dumbfounded is an understatement. This company is disgusting and clearly to not care about any form of customer service. Lauren at this company should be ashamed, I hope nothing like this ever happens to you as a lone female.

Got into contact with Charlie. Very quick to responsed on messages and phone calls. From beginning to end; very profesional, polite towards me as costumer.

Excellent experience, from a general enquiry online I was called by Charlie Pickering who agreed a price I was happy with. Was a slight delay on my part due to having to remove my private reg but Charlie was patient throughout. I was also buying a car from Car Supermarket & the exchange took minutes & the cash was in my account within 30 minutes. Couldn’t fault them at all, thank you Charlie, would definitely recommend 🙏

First class service from Best Car Buyer. I had multiple options of auctions and bids, but nothing matched the service especially from Charlie. The payment into the account was seamless and the collection was arranged without delay. Very pleased with everything.

First class service from Best Car Buyer. We had multiple options of auctions and bids, but nothing matched the price paid by BCB. The transaction was seamless and the collection was arranged without delay. Very pleased with every aspect of the transaction.

Cannot fault this service. Price offered was the price paid. Be honest if you have any scratches etc on the car, and you’ll receive the price you get offered. Smooth transaction and fast. Well done team

I contacted a few car dealerships for a price for my car and this is the only one that reached out in person and not just emails. I spoke to Charlie Pickering, who was great, he answered all of my questions, was very responsive and explained all of the process. The gentleman that collected my car was very friendly and was also a pleasure to deal with. Once all of the checks were done the money was in my account very quickly. The driver waited until this had happened before he left. It was a very easy experience.

The swiftest sale experience I’ve ever had. After being knocked down ridiculously from the initial price by a dealer through motorway, I decided to sell privately but was recommended to try here by the appraiser. I contacted them, described my car, they gave me an even better price than the initial online quote, and I dropped my car to them less than 24 hours later with no drop in price. It was very easy, too easy! Special mention to Charlie who navigated me through the sale.

I can honestly say for the first call to the final payment
Ian…
I thank you… very informative supportive and understanding.. friendly and approachable
pick up guys for the car again friendly informative and patient
Amazing service I would certainly recommend great price for me car and swift payment
5star service AMAZING 🤩

I have sold many cars with this company they are genuinely the best to sell ur car with give a really good price
For your car and stick to it. It’s fast and easy to do. Payment within 10 mins of them accepting the car. Lovely customer service. Ian was brilliant on the phone with me sorting me out with a price and getting me booked in same day to sell.

Great honest communication. Made the selling process smooth and efficient. Replies were promt and the staff were great.

Great experience selling my car. I mainly dealt with Charlie Pickering, and Dave Hall while Charlie was on holiday. They were both incredibly helpful, responsive, and professional throughout the process. Nothing was ever too much trouble, and they made everything straightforward from start to finish.
I would highly recommend them to anyone looking to sell their car!

Easy and simple sale. Charlie was excellent through the process making it seamless. Pick-up service was quick and transparent. Money lands in bank before car is taken away.

We had an excellent experience with this company. They gave us a far better price than any other company offered - arnold clark, HPL motors and we buy any car. They even held the price for us a our purchase was delayed. Everything went smoothly and the money transferred to our account within a few minutes. Lauren was so professional and helpful. Would defintely recommend them and I have in fact already recommended to two friends.

Gave me a price for my car, countless emails to say they wanted my car then when it came time to me accepting the offer they retracted it and said they no longer wanted the vehicle, wasting my time for the past week going back and forth with them.