This has been nothing but a bad experience since i signed up before christmas 2020. To put it into perspective, I have been subscribed for 8 month and have only ever received 2 boxes. (It is a monthly... Voir plus
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L'idea era quella di regalare a nostra madre qualcosa che non fosse il classico oggettino inutile, ma qualcosa che potesse aiutarla a staccare la spina e trovare uno sfogo esterno dal lavoro e la fami... Voir plus
L'entreprise a répondu
Ho acquistato la betterly box per il Journaling. Al suo arrivo ero davvero entusiasta e non vedevo l'ora di iniziare. All'interno si trova una guida che spiega di cosa si tratta, fornisce delle indica... Voir plus
L'entreprise a répondu
Not impressed at all. I’ve signed up for a 12 month journaling subscription September time last year. Using brexit as an excuse is pathetic. Source your goods elsewhere. So, one box finally arrive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make, curate and distribute quality home entertainment with different kind of subscription boxes. We take care of and value people’s free time!
Coordonnées de contact
Via Tito Speri 8, 29154, Milano, Italie
- betterly.com
3,6
Moyen
157 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Very poor value for money!!
Very poor value for money!!! i wont be buying again and will not recommend this product
4 novembre 2020
Réponse de Betterly
Hi Beth, we’re sorry that you didn’t like the content of our box. What didn’t you like exactly? Understanding what didn’t wart could help us improve. We take feedback very seriously.
Also don’t forget that you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
The journaling set arrived...... LOL
The journaling set arrived, i had to laugh, a throw away biro, 3 markers , 2 small notebooks and a few paper clips, about £5 in a stationary shop or amazon.
You can apparently return this if you want....... to Italy :)
Anyway i had already decided to cancel, i could not get into the subscription section of my account page, and they had a hap hazard way of charging that i didnt like, the joke in the box just confirmed my feelings.
4 novembre 2020
Avis spontané
Réponse de Betterly
Hi John, we’re sorry that you didn’t like the content of our box. We’re constantly striving to do better and your review will help us improve day by day.
Our customer service will be happy to assist you when it comes to returning the box. You can do it no later than 14 days from delivery: it’s very easy. Fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team will refund your payment as soon as the form gets received.
Cheap tat
Rubbish stuff arrives, nowhere near the value that you pay. It's just pound land garbage. Customer service doesn't read your messages before replying and the website doesn't work properly. Can't cancel my subscription because it's not showing that I have one.
3 novembre 2020
Avis spontané
Réponse de Betterly
Hi Kate, we’re sorry that you didn’t like the content of our box.
If you want, you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Because one is what you present and…
Because one is what you present and another different thing you recive !very disappointing!
29 octobre 2020
Réponse de Betterly
Hi Geo, we’re sorry that you didn’t like the content of our box. We’ll work on it! Consider that the ads show sample products, but everything that you saw will come with one of the remaining boxes at some point in this journey.
If you want, you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Prima esperienza con Betterly positiva
Prima esperienza con Betterly positiva, i prodotti sono arrivati ben imballati e si presentano bene. Non ho ancora "provato" il mio pacchetto, ma sembra un progetto ben curato. Consigliato.
28 octobre 2020
Réponse de Betterly
Ciao Daria! Grazie mille per questa bella recensione. Speriamo davvero che la box ti piacerà e divertirà :)
Excellent products
27 octobre 2020
Réponse de Betterly
Hi Joy! Thank you very much for this review, it motivates us. We're so glad you like our series of boxes and we hope to get the 5 stars in the future!
Did not feel it was value for money
27 octobre 2020
Réponse de Betterly
Hi Karen, we are sorry you didn't like our series. We take your review very seriously and are already taking steps in order to improve our services. We will put every needed effort to achieve a better rating next time and we hope you'll give us another chance :)
Brilliant content
Brilliant content, loved all the things inside including the booklet to help! Little bit of a delay getting my package but was beautifully packed .
27 octobre 2020
Réponse de Betterly
Hi Hayley! Thank you very very much for posting this review. We've taken note of the delay (sorry about that!) and will try to do better next time, we promise. We're so happy you liked the curation of our boxes!
I love the idea of this
I love the idea of this, it,s a lovely box full of quality items and i look forward to using it.
27 octobre 2020
Réponse de Betterly
Hi Catherine! Your review fills us with joy and motivates us to do even better. Thank you very much!!
amazing product really lovely and well…
amazing product really lovely and well presented
27 octobre 2020
Réponse de Betterly
Thank you very much for this amazing review. Hope you'll enjoy the rest of the series :)
The package arrived in very bad shape.
27 octobre 2020
Réponse de Betterly
Hi Fraser, thanks for reaching out to us. We’re sorry the box arrived in bad shape. Our customer service should have contacted you to solve this issue. We hope everything got solved pretty smoothly. Alternatively, you can always return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to: customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Rubbish a lot of money for so little
27 octobre 2020
Réponse de Betterly
Hi Denise, we are sorry you are not happy with your box. If you want, you can always return your first box (no later than 14 days from delivery). You just need to fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com. You’ll get a refund as soon as the form gets received.
If you want to help us with further feedback, please do! Drop a line at customer.uk@betterly.com, we’re all ears!
Non era specificato da nessuna parte…
Non era specificato da nessuna parte che fosse un abbonamento e non è possibile annullarlo!
26 octobre 2020
Réponse de Betterly
Ciao Laura! Ci dispiace molto che tu voglia cancellare il tuo abbonamento. Per farlo agevolmente, segui questi semplici passaggi:
1. Accedi alla tua area personale facendo login qui: https://www.betterly.com/it/login
2. Clicca su ""I miei abbonamenti""
3. Clicca sulla serie Betterly di cui vuoi cancellare l'abbonamento
4. Copia il codice accanto alla voce ""Order ID"" (o ID Ordine)
5. Clicca su ""Cancella abbonamento""
6. Inserisci l'Order ID che hai copiato allo step 4
7. Compila il Form indicando la motivazione della cancellazione.
Per qualsiasi altro dubbio siamo sempre a disposizione! Puoi contattare il nostro servizio clienti scrivendo a customer.it@betterly.com.
Eccellente
Raccomando a tutti questo sito per i bellissimi prodotti di qualità. Sono utilissimi per avvicinarsi al mondo del journaling che è un’ottima terapia. Scrivere aiuta moltissimo. I tempi di consegna sono stati veloci.Tirando le somme un sito molto valido
26 octobre 2020
Réponse de Betterly
Ciao Sara, mille grazie per questa bellissima recensione. Siamo iper felici che la nostra serie Journaling ti piaccia - ne andiamo pazzi anche noi!!
Per ora due stelle
Sono ancora al primo invio. È carino il kit ma non avevo capito fossero più pacchetti e secondo me non era chiaro. Mi sembra un po' troppo costoso per quello che offre anche se i materiali sono graziosi.
26 octobre 2020
Réponse de Betterly
Ciao Simona, grazie per i tuoi commenti, faremo di tutto per metterli a buon frutto. Ci fa piacere che i materiali della box ti siano piaciuti. Noi ce la mettiamo tutta e puntiamo alle 5 stelle!
Coppia vincente
La qualità del prodotto è molto buona, associata all'idea della sorpresa mensile forma un'accoppiata vincente.
26 octobre 2020
Réponse de Betterly
Ciao Monica! Wow, che bello! Sapere che la formula di Betterly ti piace così tanto ci rende felici. Noi ce la mettiamo tutta!!
Album da collezione
Per gli amanti del blues gli album sono dei classici che non possono mancare nella propria collezione.
La spedizione del pacco tramite corriere è quanto di meglio si possa avere.
26 octobre 2020
Réponse de Betterly
Ciao Gaetano, ti ringraziamo davvero moltissimo per averci dedicato qualche minuto nello scrivere questa fantastica recensione. Passiamo subito il tuo commento al team di prodotto che ha sviluppato 'They Got Blues', ne saranno contentissimi!
ho acquistato due serie
ho acquistato due serie: paint&color e il vino ed entrambe mi sono piaciute molto. sono alla sesta e terza box rispettivamente!
26 octobre 2020
Réponse de Betterly
Ciao Camilla, wow!! Due ottime scelte, davvero. Grazie di cuore!
Réponse de Betterly
Hey ciao! Grazie mille. Apprezziamo tantissimo!!
Réponse de Betterly
Ciao Alessandra, grazie mille per aver dedicato qualche minuto a scrivere questa review. Siamo davvero felici che le nostre box ti siano piaciute!
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