I have been waiting for my bracelets for over two weeks and I am pretty frustrated because I also paid for express shipping to get it sooner. Starting to feel like i might be screwed
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered an engraved necklace and rose for my girlfriend for Valentine’s Day back in January to ensure it was delivered on time. It’s March and I still haven’t received it! I can’t get ahold of custo... Voir plus
L'entreprise a répondu
I actually ordered two charm pendants for my wife. I received one last week and it was delicate and beautiful and the Rose box was very very beautiful. Today I received the second pendant and I wa... Voir plus
L'entreprise a répondu
I placed my order as a gift for an exciting product which I never come across before (engraved pendant with a rose and message), the product arrived well-packaged, in a lovely presentation box. Howeve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gifts that melt your heart ❤️
Coordonnées de contact
30 N Gould St Ste R, 82801, Sheridan, Etats-Unis
- office@beyond-love.com
- beyond-love.com
2,6
Bas
64 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been waiting for my bracelets…
I have been waiting for my bracelets for over two weeks and I am pretty frustrated because I also paid for express shipping to get it sooner. Starting to feel like i might be screwed
14 mars 2026
Avis spontané
Réponse : Beyond Love
Hi Michael,
We’re very sorry for the delay and completely understand your frustration ❤️ Your order is still on its way and should arrive shortly. It is still within the expected shipping period, and we’ve already provided the tracking details via email so you can follow its progress.
Thank you for your patience, and we truly appreciate the chance to make this right.
Best regards 🥰
I payed for expressly shipping
I payed for expressly shipping. I have emailed and called ans knowone has got back to me. It has been at same location for days now hasn't moved. I am beyond upset as I payed extra to get it faster. No customer service at all.
14 février 2026
Avis spontané
Réponse : Beyond Love
Hi John,
We’re really sorry to hear how upsetting this has been - especially after paying extra for express shipping. We completely understand your frustration, and you’re absolutely right to expect faster delivery and clear communication.
We also sincerely apologize if it felt like you couldn’t reach us - that’s not the experience we want to provide. Sometimes delays like this can happen once the package is with the carrier, but we know that doesn’t make it any less frustrating.
Please send us your order number here, and we’ll personally look into this right away and make sure you’re taken care of - whether that means updating you, expediting a solution, or making this right for you 🥰
Thank you for your patience, we truly appreciate the chance to fix this.
Never received my order
I ordered an engraved necklace and rose for my girlfriend for Valentine’s Day back in January to ensure it was delivered on time. It’s March and I still haven’t received it! I can’t get ahold of customer service and I’m deeply disappointed for trusting this :(
10 mars 2026
Avis spontané
Réponse : Beyond Love
Hi there,
We’re truly sorry for how frustrating and disappointing this experience has been - especially since this was meant to be a special Valentine’s gift 💔 We completely understand how let down you must feel.
We also want to reassure you that we have been in touch via email and have already offered to send you a free replacement at no cost after confirming that your original package was unfortunately lost in transit.
We know this doesn’t make up for the delay, but we’re committed to making this right for you. If there’s anything further we can do to help or if you haven’t seen our messages, please don’t hesitate to reach out again - we’re here for you 🥰
I ordered my girlfriend a Valentine's…
I ordered my girlfriend a Valentine's gift the matching set of bracelets with our name engraved and it says shipped on February 2nd and still have not got it and when I try and track it all it says is that it left china to the united states
22 février 2026
Avis spontané
Réponse : Beyond Love
We’re truly sorry for the worry and disappointment this has caused — especially with a Valentine’s gift. We completely understand how important timing is for occasions like this.
We are also sorry that the tracking shows something weird.
That said, we absolutely want to make sure you receive your order. Please provide us your order number and we will check on it for you right away!
Kind regards 🥰
Weeks later still hasn't shipped...
I purchased my items which I thought was a great deal over a week or from valentines day, with the website saying it would be guaranteed for the holiday if ordered that day. Here we are 2 weeks later and it will hasn't shipped and no one picks up the phone or emails you back!
5 février 2026
Avis spontané
Réponse : Beyond Love
Hi there,
thank you for taking the time to write this review.
You are completely right, it should have arrived in time but we checked on your order and unfortunately, it looks like the package was lost in transit by the shipping company.
We will replace it for free right away.
We are truly sorry about this huge inconvenience.
Kind regards 🥰
I got only one of my orders bt the…
I got only one of my orders bt the other I can’t even tack honestly
19 février 2026
Avis spontané
Réponse : Beyond Love
Hi there,
we are so sorry. We checked on your order and it looks like it was lost in transit. We contacted the shipping company and are waiting for confirmation right now. Furthermore, we replied to your email and are happy to send it again as soon as you say the word.
We apologize again for the inconvenience.
Kind regards 🥰
Just the perfect gifts for your love…
Just the perfect gifts for your love one's.
12 février 2026
Avis spontané
Réponse : Beyond Love
Thank you for taking the time to write a review. We appreciate it ❤️
Ordered from canada
Ordered from canada. Didn't know it's coming from the states so it's added 40 bucks to my bill automatically and when trying to cancel order there is no way of doing so I have been waiting for a week for a response
11 février 2026
Avis spontané
Réponse : Beyond Love
Hi there,
we are sorry for the misunderstanding.
However, all prices are in USD and it says so at the checkout.
Kind regards 🥰
The product arrived in a timely manner…
The product arrived in a timely manner and is absolutely amazing my wife loved it
1 février 2026
Avis spontané
Réponse : Beyond Love
We are so glad that you are happy 🥰
Very disappointed
Very disappointed. The item looks cheap and poorly made, and it broke in less than a week of normal use. Definitely not worth the money. I would not recommend this product
2 février 2026
Avis spontané
Réponse : Beyond Love
Hi there,
we are so sorry you feel this way.
We are happy to exchange it for you.
Please reach out to our customer service: office@beyond-love.com
Kind regards ❤️
Wife loved it
Wife loved it. Necklace is beautiful. Rose and case for necklace beautiful as well.
25 janvier 2026
Avis spontané
Réponse : Beyond Love
Thanks for taking the time to share your opinion. We are so happy to hear that 🥰
nice product...wife loved it....thank…
nice product...wife loved it....thank you
12 janvier 2026
Avis spontané
Réponse : Beyond Love
We are so glad to hear that. Thank you ❤️
The presentation was absolutely amazing…
The presentation was absolutely amazing and she loved it soo much she was in tears. Thank you.
31 décembre 2025
Avis spontané
Réponse : Beyond Love
Thank you for your feedback. We are so glad you are happy with the product 🥰
I ordered the bracelets set
I ordered the bracelets set. Names on them are supposed to say Jim & Patty. I received a email saying that my order was delivered to my house on the 29th of December 2025.as of today I still haven't received anything from your company. I just talked to the people at the post office they told me that if you give me a united States tracking number then they could help me find out what happened to my order. I received a message on messenger from your company asking for my order number I sent everything that I have regarding my order to the message. I haven't heard anything back from anyone. I'm very disappointed in your company I can't even get to talk to someone on the phone because it's always busy.
2 janvier 2026
Avis spontané
Réponse : Beyond Love
We’re truly sorry for this experience, and we completely understand how frustrating and disappointing this must be — especially when you were expecting a personalized gift. This is not the level of service we aim to provide, and we sincerely apologize for the stress this has caused.
When an order shows as delivered but hasn’t arrived, it can sometimes be due to a carrier scan error or a delivery issue, and we absolutely want to help resolve this as quickly as possible. We also apologize for the delay in our response on Messenger — we understand how important timely communication is.
Please provide us with your order number and we will take care of it right away ❤️
It was great and very nice my girlfriend loved it...
It was great and very nice my girlfriend loved it...
Just wish it came by christmas or before...
29 décembre 2025
Avis spontané
Réponse : Beyond Love
Thanks so much for your feedback. This makes us very happy ❤️
Thrilled of excitement
When I first seen it I thought right away how beautiful it was, I was skeptical at first about something something I didn’t know what I was going to get but I’m so excited, happy and thrilled of joy to see my wife very happy, it brings tears of happiness in my life to see her smile, I would definitely order again and I will soon
27 décembre 2025
Avis spontané
Réponse : Beyond Love
Thank you for sharing your honest opinion. We appreciate it 🥰
Just received my order
Just received my order! Not a scam, like I thought. It was just late because of the holiday
28 décembre 2025
Avis spontané
Réponse : Beyond Love
Thank you for your review. We are so happy to hear that ❤️
Order not received
I ordered a bracelet and never received it. No responses to my emails
22 décembre 2025
Avis spontané
Réponse : Beyond Love
We’re really sorry to hear this, and we understand how frustrating it is to feel left without answers — that’s definitely not the experience we want for our customers.
We’d truly like to look into this for you, but we’re unable to locate your order without additional details. Please provide us with your order number and we will check on it right away.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Absolutely horrible
Absolutely horrible. I ordered this because it said free shipping by Christmas. Also said US now my package has been stuck in mainland China. 2 emails no response. Guess I’m not getting my product for Christmas. Unreal. Scammers
14 décembre 2025
Avis spontané
My order has been placed for days now…
My order has been placed for days now and I have emailed 3 times. My order has no tracking or anything. I’m disappointed and want an answer! 345131083
15 décembre 2025
Avis spontané
Réponse : Beyond Love
We’re sorry for the frustration this caused and understand how concerning it can be to wait for updates on your order.
We’d like to clarify that we did respond to your emails to confirm the engraving details, as emojis cannot be engraved on this item and we wanted to be absolutely sure you received exactly what you wanted. Once confirmation was received, your order was processed and shipped.
According to the carrier, your package has since been successfully delivered.
Thank you for your patience, and we appreciate the opportunity to ensure everything is resolved for you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.