Beyond Love Avis 

68
•
TrustScore 3 sur 5

2,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I've order the red teddy bear on the 5th of February for Valentines day gift. It's now the 18th October and the tracking parcel is still in China. Sent several emails and also tried to go on live cha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Gf loved it would recommend delivery took 10 days from when I placed the order (Wednesday-Saturday next week) living in Melbourne

Noté 5 sur 5 étoiles

I actually ordered two charm pendants for my wife. I received one last week and it was delicate and beautiful and the Rose box was very very beautiful. Today I received the second pendant and I wa... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely awful. I read reviews that they got theirs within 2 weeks and mine took well over 3 weeks. I purchased it from the moment they started advertising for valentines and the late shipment ruin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

Gifts that melt your heart ❤️


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

68 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,9

Tous les avis

(68)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

very fast and punctual in delivery

very fast and punctual in delivery, also very nice presentation, I loved it, totally satisfied with the product, I would buy again

24 janvier 2024
Avis spontané
Logo de Beyond Love

Réponse de Beyond Love

Hi there,

thank you so much for your feedback, we really appreciate it.

Kind regards,
Beyond Love

Noté 1 sur 5 étoiles

Do not buy from them!

This company sucks and is a complete scam. I never got my order they told me it was “lost in the mail.” They offered to send another but I couldn’t reply to their emails. Do not order anything from here. I cancelled the transaction thru my bank and got my money back.

27 novembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you for your review.

We are very sorry that the package got lost but unfortunately that happens from time to time. We have no influence on the delivery service.

We are always happy to send a replacement for free and we would have done so without any fuss.

We apologize again for your bad experience.

Kind regards,
Beyond Love

Noté 1 sur 5 étoiles

This company is awful

This company is awful. I never received my order I placed and paid for express shipping. I can’t get answers on my order. I will never buy again. Now my gift is not here for my boyfriend for Xmas!

14 décembre 2023
Avis spontané
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Réponse de Beyond Love

Hello,

we are very sorry that your order did not get delivered in time.

Unfortunately, there were some delays due to Christmas.

Please contact us and we'll do our best to make it up to you.

Kind regards,
Beyond Love

Noté 5 sur 5 étoiles

I ordered the Luxury Bracelet Set "To…

I ordered the Luxury Bracelet Set "To My Man - Straighten Your Crown (Crown Charm Bracelet) for my boyfriend for Xmas and our anniversary.

After purchasing my order, I had realises that I had bumped and selected the wrong colour . I sent an email straifht away after my purchase and i got an email sent back within an hour and the request to change the colour Bracelet I was ment to order had been applied and approved. I was so reeaved after that and I waited for my order to arrive. Within a week and a half the Bracelet came and it was the right colour. I am so glad that I was able to email them and get the colour changed, or I could have just got matching ones for both my boyfriend and I. I had never ordered from Beyond Love website before but I am super happy with my purchase from them. Great quality and exactly like the images on the website with excellent service. I highly recommend

21 décembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you for your feedback! We appreciate it!

Kind regards,
Beyond Love

Noté 5 sur 5 étoiles

I bought this gift for my wife of 26…

I bought this gift for my wife of 26 years for Xmas. The rose is beautiful and the necklace is perfect. As it was getting close to Xmas I was worried the order may not arrive in time but when I contacted customer service for an update they assured me it would arrive. And sure enough it did. Thank you Beyond Love. Hope my wife loves it when she opens it on Xmas morning.

14 décembre 2023
Avis spontané
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Réponse de Beyond Love

Hi,

thank you for your order and the review. We really appreciate it.

We hope it brings her a lot of joy!

Merry Christmas!

Beyond Love

Noté 5 sur 5 étoiles

I purchased the 2 connected hearts for…

I purchased the 2 connected hearts for my son to give his gf as he doesn’t have a credit card. Initially when I ordered I totally forgot to add names! I quickly emailed support and they said they would happily fix it. When the necklace came in, my son showed me. It is such a cute necklace!! The names are a cute added touch as well. Highly recommend this purchase.

7 octobre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you so much for your purchase and your feedback.

We hope the gift brings a lot of joy!

Kind regards,
Beyond Love

Noté 5 sur 5 étoiles

The perfect gift for that special…

The perfect gift for that special someone in your life loved it my girl loved it thank you guys so much delivery was nice and smooth btw 🙌🏽

6 octobre 2023
Avis spontané
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Réponse de Beyond Love

Hello,

thank you for your kind words, we really appreciate it.

Kind regards,
Beyond Love

Noté 1 sur 5 étoiles

I have not received an update on my…

I have not received an update on my order I think they are a bunch of B.S.

15 novembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

we are sorry that you have not received your order yet.

We are happy to look into it for you.

Please be so kind and reach out to our support team on office@beyond-love.com and we will sort this out for you.

We apologize again for any inconvenience caused.

Kind regards,

Beyond Love

Noté 5 sur 5 étoiles

Sent out a replacement for FREE

My original necklace for my girlfriend broke. I emailed them and they got back to me as soon as possible, they offered me a full replacement without me having to enter any of my information again. Rest assured they will have your back, and no, this comment is not fake. The team does so much to make it up to the customer. 1000% recommend.

13 novembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you so much for your feedback.

We are looking forward to having you as a customer again in the future.

Kind regards,

Beyond Love

Noté 5 sur 5 étoiles

Beyond Love Earned These Five Stars…

Beyond Love earned my five star rating. I don’t do five star reviews unless I believe in the company. I admit that I had an issue with one item I received. It was too late to reorder, so after submitting a photo showing the error, they graciously gave me a full refund on the item. The shipping time was what I expected (approximately two weeks). They were prompt to respond to my emails and take care of the issue. During my several correspondences with the company they expressed a strong desire to do better in the areas in which they had previously had problems. They were and are diligently working to make quality control, faster shipments and customer service top notch. Any company who admits there is an issue (whether quality, shipping or whatever) and is actively trying to correct it, deserves a great review and future purchases. The items I have purchased (as gifts) are just beautiful and excellent quality. I will be ordering more from them, because all companies have growing pains and as long as they are working to improve, I will support them by being a faithful customer.

6 novembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you so much for your positive feedback.

We are constantly working to improve our business and are looking forward to your future purchases.

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

Awful quality

Awful quality, would not recommend

26 septembre 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you for taking the time to write review.

We are sorry that you are not satisfied with the quality of your product, if you wish, we are happy to exchange it or refund your money.

Please contact us here: office@beyond-love.com

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

I ordered a gift for my love and I…

I ordered a gift for my love and I still have not received it yet! I tried to track my order but it's saying my item is NOT FOUND! I've been waiting for weeks and they HAVE NOT sent a message to me notifying me that my purchase has even been sent! I WOULD LIKE A REFUND; OR MY GIFT SENT WITH A DISCOUNT. I even tried calling and get NO ANSWER IT RESPONSE.

29 août 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you for your review.

We apologize if your package is late. We have 24h customer service and kindly ask you to write us an email and we will check it immediately.

Here is our email address: office@beyond-love.com

Please don't hesitate to contact us any time!

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

BEWARE!!!!!!!!!

BEWARE: EVERYTHING YOU ORDER COMES FROM CHINA!!!!! EVERYTHING!!!!don’t let them kid you, they save money this way and chances are you will never receive it! Or it will be stuck in china for weeks!!! They will lie to you and feed you bs!!!!! Save your money order from a reputable place like Amazon etc, this place will say anything to get your money!!! Ps: if you’re ordering as a gift, don’t hold your breath, you better order 2 months ahead of time and maybe you’ll get it in time if ever at at all!! Haha

18 juillet 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

we would like to express our gratitude for taking the time to share your thoughts with us.

Upon reviewing your feedback, we understand your concern regarding the order you placed before the weekend. We want to assure you that we are actively working on fulfilling your order, and the package is already en route to your address. In an effort to expedite the process and provide you with the product as soon as possible, we sourced it directly from one of our trusted producers. We apologize for the inconvenience caused due to the product being temporarily out of stock, but we made sure to arrange a faster delivery option for you. As a gesture of goodwill, we also applied a discount to your purchase to make up for any misunderstanding.

While we value all feedback, we kindly request that you refrain from making any accusations without substantiated evidence. We are committed to ensuring a positive experience for all our customers, and rest assured, we are doing everything we can to resolve this matter promptly.

We sincerely hope that the gift for your wife will bring joy and delight once it arrives. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

They won't refund me

I canceled my order when I discovered I wasn't getting my item I ordered on time..i never got the item and they won't refund me

4 juin 2023
Avis spontané
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Réponse de Beyond Love

Hi Patty,

thank you for your review.

As we described a couple of times already, you did not get the package because you canceled the order and the money was refunded promptly, which was confirmed by your account.

We apologize if this has caused any inconvenience.

If you have any other questions concerning this matter, please contact us any time or your bank.

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

Want someone to get in touch with me.

Want someone to get in touch with me.
Son is in a VA hospital and not able to move. Bracket broke in 24 hours.
Very disappointing to him and his mother.
I would like some response to this issue. 527 435 5423

16 mai 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you for your review.

We are sorry that the bracket broke and are more than happy to replace it for you for free.

Please send us a message to office@beyond-love.com and we will handle it as soon as possible.

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

Why do they claim you can pay by PayPal…

Why do they claim you can pay by PayPal and Apple Pay on their adverts and website, then upon checkout it has to be credit card, this is normally a red flag of a scam…

21 mai 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

we apologize for the confusion.

We are working with Paypal right now to offer it as a payment method as soon as possible, that is why it is displayed already.

We also offer a variety of other payment methods, not only credit card.

We are sorry if this was in any way misleading you.

We hope to welcome you as a happy customer soon!

Kind regards,

Beyond Love

Noté 5 sur 5 étoiles

First time buying from here and I must…

First time buying from here and I must say at first I was skeptical but I went ahead and ordered a necklace that came with a matching bracelet for my boyfriend and I can’t put into words how beautiful they are. I love them and so does he! I’ll definitely be buying from here again! Also took 8 working days to arrive! Thank you.

4 mai 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

thank you so much for your order and your kind words. We really appreciate it.

Kind regards,

Beyond Love

Noté 1 sur 5 étoiles

This was a scam I never got what I…

This was a scam I never got what I order y’all just take people’s money 🤬🤬🤬 what a joke

17 avril 2023
Avis spontané
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Réponse de Beyond Love

Hi there,

we apologize if you have not received your product yet.

Unfortunately, sometimes it takes a bit longer to be delivered.

We are happy to help you out in any way we can.

Please contact us on office@beyond-love.com and we will make sure you receive your package as soon as possible.

Kind regards,

Beyond Love – Customer Management

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