Big K Products Avis 

Great quality products delivered to the door cheaper than I can get locally without the hassle. Second year I have stocked up for summer so it's just there ready for a nice day.

Very fast and reliable service with great products.

I used their charcoal last year and was impressed but unfortunately I won’t be using them again! When you order the products, you tend to presume you will get them delivered. I understand the products were received by the delivery company two days after I ordered them and thought great. Delivery was scheduled for the following day and so waited, waited, waited a little more, checked the tracker, still waited and then the tracker changed to apologies. No communication from APC. Following day, same again, waited well you get the gist. Day 2 no delivery! Contacted the so called delivery company as I received no communication about delays or why I have not received. Finally told I was upgraded to AM delivery following day. Surprise, surprise no delivery. Contacted Big K for a refund, which they have honoured 5 working days later. Apparently, paint spillage damaged my package which is strange as I my delivery was “upgraded”. All the company had to do was inform me and I would have requested a replacement. But a week of nothing? Very poor customer service by both. Why give them for 1 star, I didn’t receive the products and they chose the delivery company. Also, if you have a customer who has been letdown over a whole week after purchasing your products, you would offer something as an incentive to keep the customer. But no, just an apology and my refund, which I had to ask for.

just one small problem delivery was a day late ,one box was damaged, to be fair normally there is no problem
may be just a one off, but the product is a amazing

Very disappointed with APC Delivery, the driver nearly ripped my door trying to open it because he left all 4 boxes with charcoal in front of the door and then couldn’t open it and start to smash it into the charcoal boxes like a madman.

Fast and reliable, good quality.

Great service and speed. Happy with everything. Will use again.

I've been buying Big K fire logs for a couple of years now to use alongside local seasoned hardwood in my wood burner - maybe 1 heat log for every 4 or 5 regular logs to produce & maintain the best long lasting burn. I 've tried a few different brands but Big K have been by far the best value & most substantial.

And its free delivery & they normally arrive within a couple of days.

They were delivered promptly , well packaged n the delivery driver was very helpful n put them in the porch for me , thank you Sean.
They burn well I ordered the briquettes the first time then the kiln dried logs and the briquettes the second time . I use them on a huge villager A log burner n they last quite a long time if I remember to shut it down !
I would definitely recommend and I will be ordering again very soon .

The wood wool firelighters are well made, work brilliantly, and came exceptionally well-packaged and very quickly. I have ordered these previously - this alone shows I must be happy. All good

Del9vered ontime good product.ente

Delivered Quickly and High Quality product.

I am happy with what products I bought from them.Oak wood for smoking meat

The company changes the quality of their charcoal products randomly while still ascertaining the same guarantees which are practically false with the "newer updated" products.

They've changed their 25mm cocoshell shisha cubes to a new poorer quality called "cocoglow 26mm" which is not only a smaller pack but performs awful.

Contrary to the false claims/guarantees on the box, it produces heavy, toxic and smelly odours, excessive ash, does not get hot enough (keeps turning black unless you keep flipping them), and gives off a horrible aftertaste of coal/chemicals which was not the case with their previous 25mm 72 pack cocoshell cubes!

Your shisha coal was the purest and most reliable in the market for years, now you've ruined it in an attempt to cut costs not realising you'll lose alot of customers in the industry. What a shame.

That being said Nicola is a star of an employee and offers great customer service.

Super speedy efficient delivery at a good price. Can't ask for more.

Misleading advertising practices. Purchase multiple bags of firewood listed as "Weight: 8-8.5kg". Every bag arrives under 7kg, under-shipping by 15%+

Customer services claiming this isn't actually the product weight but some other metric, totally unapologetic and not understanding.

I've made reviews in the past but as we all know, over the years, things can change, well for this company, it hasn't, it's still fantastic and we love it.
The lump wood is big, not tones of crumbs like in the shops. The prices are cheap but not any of the products. Delivery is quick. I couldn't ask for a better company, which is why we have been ordering from them since Covid.

Great Service and speedy delivery - and at a great price! And its a good product! Lumpwood charcoal from Big K delivered cheaper than if I had gone to buy it in the shops. Thanks.