Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus
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Lisez les avis des autres
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus
The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Coordonnées de contact
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, Royaume-Uni
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Excellent
564 avis
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A répondu à 100 % de ses avis négatifs
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Quick checkover
I popped by with my son's bike as the chain was slipping.
The guy checked it over tightened up the wheel, bit of tweaking, oil, rode it about to check & bingo! He didn't even charge me.
These guys are absolute legends. If only more companies put their customers 1st. 👏 🙌
Thank you, won't use anyone else now!
17 juin 2026
Avis spontané
Bike hero are wonderful
Bike hero are wonderful. So pleased with service and the quality of their work
10 juin 2026
Easy booking
Easy booking, collected on time, keep me informed, answer the phone if needed. No hassle high quality service.
10 juin 2026
perfect from start to finish
10 juin 2026
Professional
Professional, detailed service. And they delivered the bike back to my doorstep.
10 juin 2026
Just had my bike serviced and it's now…
Just had my bike serviced and it's now like riding a new bike.
10 juin 2026
Efficient service
10 juin 2026
A good service very helpful and they…
A good service very helpful and they sorted out my bike many thanks 😊
10 juin 2026
Réponse de Bike Hero
Hi Julie - thank you for your review, really appreciated. Hopefully we can give you a 5-star experience next time!
Many thanks
Tim
Easy to connect via the website
Easy to connect via the website, good communication throughout and work done at a reasonable price all without me leaving the front door.
10 juin 2026
Great service
Great service. Loved the fact that the bike was picked up and delivered back. Clear communication throughout and the bike came back as good as new.
10 juin 2026
Very good experience with only mild…
Very good experience with only mild gripes. Paid a lot more than expected, but my bike was over 5 years old and never been serviced and needed a lot of work. I think they charge for refitting tires which is quite poor.
Also offered me 20% off my first service after i had already booked and paid for the service, so that was pointless
Pick up and collection was great.
The little complaint is that the handlebars were not in line with the wheel on return, but i can do that no issue, and the brake handles were a little low needed twisting back. Otherwise my bike feels lovely and new again.
7 juin 2026
Avis spontané
Réponse de Bike Hero
Hi Bubb, thanks for your feedback - is always appreciated and glad you are happy with your bike. We always try to put controls back in the original position post service, so apologies that yours were not quite right.
Re your discount code, we're looking into the phasing of our emails to make sure they send at the correct points. We have now applied your welcome code retrospectively and you'll see that come through as a refund in a couple of days.
All the best,
Team Bike Hero
Great service from beginning to end, very impressed
Great service from beginning to end.
I have a Specialized road bike that I used to do a lot of miles on but then neglected to service for about 10 years - no problem for Bike Hero (Chertsey), they stripped it down and cleaned it and did a full silver service.
They also recommended replacing a gearset and the chain which I went through with and having had the bike delivered back to me, I'm really pleased with the results. It looks and runs better than ever!
Would thoroughly recommend, especially if like me you haven't got the time/skills to service your own bike(s).
1 juin 2026
Avis spontané
Excellent provider
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collection and drop off guys were really friendly. Communication was great with regular updates and it was really easy to see the final invoice and pay. Recommend Bike Heroes highly
19 mai 2026
Service on 2 Bikes
Negotiating and working out the website/instructions is not easy but the actual work on the two bikes and return was good, even though the saddles' had been moved making my partners bike unusable until I eventually found an Allen key to adjust it. Under normal circumstances not a difficult job but all my tools are difficult to locate in my garage due to building work.
19 mai 2026
Réponse de Bike Hero
Hi Geoff, thanks for your review, we really appreciate the feedback. We are always updating our process and site to make it as easy as possible, so hopefully next time you'll find it a bit more straight-forward. Also, apologies for the saddles - our mechanics should always return them to position, but missed on this occasion.
Many thanks
Team Bike Hero
Good quality and quick
Good quality and quick. You can't beat that. Thanks for getting me back on the bike so quickly
19 mai 2026
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