Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus
The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Coordonnées de contact
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, Royaume-Uni
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy
Sorry Ben didn`t get a chance to test until last week. All feels well, I`ll be using my cycle for work on an 11 mile run each way so looking forward to that.
Great job.
Mark
Great communication
Great communication, identified the issues and organised replacement parts, and fixed it all within a fairly short period.
Absolutely brilliant outfit
Absolutely brilliant outfit! They have serviced my bike several times now and always leave it better than new. Highly recommended!
Highly professional and knowledgeable team
The necessary parts were replaced, and I was informed about the price before the work began. I received the bike back clean and professionally serviced.
A hidden problem occurred after getting it back I gave a feedback and they immediately contacted me and solved the problem. Highly recommended!

Réponse de Bike Hero
Mamma mia
Mamma mia, what a legend Davide is! If your bike needs help, this is the man you want—part bike technician, part magician, and possibly part Italian cycling philosopher.
Davide gave me fantastic advice on which products to choose. No upselling, no nonsense—just honest recommendations delivered with confidence, expertise, and that unmistakable Italian flair. Honestly, I came in for bike help and left feeling like I’d had an espresso-fuelled masterclass in cycling.
You can tell Davide truly loves what he does. He explains everything with passion, fixes things perfectly, and somehow makes bike maintenance feel exciting. If bikes could talk, mine would probably be saying “Grazie mille, Davide!”
The service was so good it makes you want to buy another bike just for an excuse to come back. Five stars—absolutely bellissimo!
I booked my bike in but received a…
I booked my bike in but received a ridicules quote that was more than the bike is worth. I had to pay to deliver it back to me. A £119 service turned into close to £400.

Réponse de Bike Hero
Quick and prompt service and when…
Quick and prompt service and when delayed due to very heavy work load I was kept informed of what was going on with my bike
A good fix on my road bike at a decent…
A good fix on my road bike at a decent price. There's a bit of a premium for doorstep pick up and delivery but that's to be expected and is worth it for the convenience.
Also helpfully flexible on drop off timing. I'll use them again.
Two bikes repaired and serviced
Two bikes repaired and serviced. Needed them back quickly so they put on an additional delivery. Communicated frequently throughout the process
Very efficient friendly and very…
Very efficient friendly and very helpful And they did a brilliant job on my bike
You were very affectionate and brought…
You were very affectionate and brought my bike back to me,as if it was new.
They where great pick bike up then…
They where great pick bike up then phone me with updates bike was no good told me straight away
Nice people
Nice people, worked on my bike really fast, even though I had no appointment or booking. just walked in and was served really nicely. Thank you.
Top class service
Very thorough service, work finished to a high standard, great communication and the pick up/ delivery service was an ease
Great support and efficient service
good work and good attention
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