Bike Delivery Avis 

DO not use. I was charged an extra 20 quid for an oversized box, oversized by 2cm. I measured it to be just fine. Rip off mwrchanta

No issues what so ever.
Turned up when they said and delivered the next day

Be aware, very aware! They are impossible to communicate with other than by email. They sprung me with a last minute, £20, outsize fee even though the box they sent us was cut down to a smaller and different shape. They demanded this extra payment after the courier notified me of the time.
Very disappointing and terrible behaviour.
Part of Paisley Freight I believe.
In the positive, the driver, wearing a DPD shirt, working for APC, on behalf of Bike Delivery was very helpful and communicative.

Great service bike was picked up Tuesday and delivered Wednesday would use again.

Bought a bike box as obtaining from bike delivery was going to take an extra day and I didn't need tape and packaging. On day of delivery, by which time bike on other side of country, I then got a demand for an additional £25 because the package was over-size. The box purchased was within the constraints of the packaging requirements.
I suspect that the contents may have settled in transit but, to date, communication in relation to my request to have the £25 refunded has been non-existent.

This company will con customers to pay for extended insurance which is not worth it at all as they will never payout. They make excuses to refuse so they can avoid it every time.

Do not use them and especially do not pay for the extra liability insurance.

This company is absolutely useless. Con customers to pay for extended insurance to cover the full assurance of your bike then they refuse to pay out when a claim goes in. They make silly excuses to refuse. But we pay for that insurance. My feeling is they don't pay extra insurance cover hence why they refuse.

Don't use them at all costs. There are better companies out there. They have now stopped communicating and don't answer emails. You know how bad they are that's why they don't have a company contact number to call them on

We needed a bike picked up from Inverness delivered to West Yorkshire.The bike has to be packed in a box which is available with useful packing material at a reasonable extra charge.
The only snag happened when the pickup carrier arrived before the box!
So a new collection had to be made.
Everything slotted into place, the bike travelled overnight and was delivered the following day.

Prompt, friendly, efficient.

First time user. Bike not expensive but had sentimental value being hand built. bike box and packaging arrived on time. Packaging instructions very useful. Collected on time. Tracked at every step. Arrived on time undamaged. Next day delivery as advertised.
Travelled from south coast to Yorkshire in less time than a first class letter!

I've used Bikedelivery four or five times now over the past few years and their service is at best inconsistent. As others have mentioned, they are just a front end for APC so this review will not focus on the delivery and handling aspect. My only advice would be to pay attention to the local APC carriers on both ends - if you see them throwing packages into the back of their van from 50ft, you'd be best using another service.

What Bike delivery actually does is book outsized packages with APC, so they are responsible for scheduling and then communicating pickup and delivery times which they do all right at. Sometimes they'll send you tracking updates, sometimes they won't. Sometimes they'll send you an APC consignment number, sometimes they won't. Sometimes they'll send you a delivery window, sometimes they won't. Usually they give you just enough information to find the rest out yourself, although it's not easy. The most consistent way I've found to get your APC consignment number is to click the 're-schedule delivery' link in the text/email they sometimes send you.

If you order a box from bike delivery, they will usually arrive in good time, however I would suggest avoiding having the box delivered on a Friday and the bike collected the following Monday. If the box gets delayed it can leave you rushing to pack the bike up before the collection van arrives. The bubble-wrap add on is not worth your time. It's never enough to properly protect a bike and costs more than it should. Get some from your local post office/supermarket instead. The foam piping add-on is actually pretty good, although what/how much they send you can be hit or miss.

All in it's a fine service, but I wouldn't say anything more than that. Would I recommend using them to ship your brand new £12,000 Pinarello? Absolutely not. They are too inconsistent. A £300 ebay purchase for your kid? Yeah, why not.

Reliable!
It was worth the money. No hustle with the bike or box nor package. The bike box was the perfect size and very good, strong quality. It came with pipes, although never ordered and not paid for. Received an email with all info and instructions no further spamming. Perfect service, will use anytime again and highly recommend it. Thanks!!

Very good service, they collected the bike and delivered it within 28 hours . Very happy with service and reasonably priced

Well that was easy!! Picked up Monday, delivered Tuesday. Pickup driver had label in case we hadn't managed to print. Delivered intact and on time.

Plan worked out delivery as requested. Things rattling around in the box showed that ‘this way up’ didn’t really happen. But bike was protected so no damage.

Excellent service. Good value and speedy delivery amazing I would recommend

Disappointing - It is difficult to see what the point of this company is. Essentially, it would appear to be a branch of Paisley Freight, with a few bits on the website offering the option to sell you a bike box, and some help with the measurements. The delivery was subcontracted to APC, who then subcontracted it to a local courier. So not a specialist bike delivery service at all. The collection of my bike was missed, and there was literally zero communication from Bike Delivery, no effort to contact me to reassure me that a new arrangement had been made, or explain why the bike had not been picked up, nothing vaguely resembling customer service at all, in fact. Sadly, it appears that Bike Delivery believe that in subcontracting the delivery to APC, this relieves them of their responsibility to deliver on their duties as service-provider. Predictably, there is no way to call Bike Delivery on the phone; just the dreaded contact form, which offers no insight into response times. Given that I had paid for an overnight delivery, this was frustrating. I had to call the local courier myself and sort the mess out. They were very helpful, and I was even able to speak to driver in person.

If you are posting a bike, the chances are you are sending something potentially quite valuable, which needs to be handled with care, and comes with a high risk of being lost, damaged, or stolen. It also means a significant amount of coordinating in order to ensure it is both collected and received safely. A bike is not something you can leave on the doorstep to be picked up, given its vulnerability to theft. Bike Delivery proffers itself as a specialist delivery service for bicycles, but in fact offers nothing to address these concerns beyond an industry standard insurance offering (at an extra price of £14).

Thankfully, in using Bike Delivery and being on the receiving end of their rather cynical/lackluster offering, I have found a far more diligent local courier, to whom I look forward to giving my business in future.

Seamless experience. The website was easy to navigate. The box for the bike arrived the next day. I was kept updated with collection times. The courier was very polite and professional and I received confirmation as soon as the bike was delivered.

SCAM outfit! Awful company, delayed deliveries and spurious extra charges once they have your parcel. They clearly have some kind of special measure tape with short CMs on it, but once they have your parcel you either pay up the extra or they keep the item. FRAUDULENT practice as policy! Had to pay up even though the box is well within the stated size, and was supplied BY THEM!!!

Pointless. arrange for new bike to be couriered and included option packaging. Packaging arrived a day late. They failed to turn up to collect the bike, left no slip to prove they'd been and it a just stated 'no one present at collection'. Have subsequently not responded to any emails. With no contact phone number, there's no-one to speak to. You can 'pay' at additional £9.99 for a recollection but i'm not at fault. Used DPD instead. Cheaper and better.