Bikmo Avis 423

Where to start with this absolute shambles of a company.

Sadly our garage was broken into and a number of things taken including our mountain bike that my wife uses for commuting

We are now nearly 3 weeks since this happened and guess what this abysmal company have done. Apart from list of excuses. Nothing

First it was because of bank holiday (sorry my thieves chose bank holiday weekend. I know this was inconvenient for BIKMO)

Then staff shortages
Then staff training
Then 40 claims in front of mine

Then after all of that. They told me they haven’t even looked at our claim for 7 days. And now it will be urgently looked into and we will receive an email that day.

Guess what. No email.

Phoned again. Said claim has been submitted and will get a decision same day. I’m sure you can guess where this is going.

The phoned up again and they told us well we do work till 5pm. So we do have till 5pm. 5pm comes and well I don’t need to fill you in with the rest of the shambles.

We are fortunate enough to have a very large social media following and presence through my wife’s work. So my mission this evening is to make sure the word is well and truly spread about bikmo

And if I can make sure just 1 customer does not spend there hard earned money with this absolute joke of a company. Then that’s good for me.

Very good website easy to use

Excellent Customer service and care.
Nice team. Thanks

Really easy to renew online from the free insurance to the policy. Made a call to them with a query, customer service was great, really helpful people who work there.

Could not recommend Bikmo highly enough, Aaron specifically worked on our case following a break in and was brilliant.
He took the time to explain the process, kept us updated regularly and the process was resolved swiftly.
Recommend to anyone.

Bike and bike box were damaged returning from a holiday. Airline was terrible to deal with and offered a paltry sum to cover the damage. All the team at Bikmo were knowledgeable, a pleasure to talk with and made the whole process quick and easy. Thanks Annabel Tom, Jonny and Tom again.

Bikmo is just a front for a traditional insurance provider who know nothing about cycling, the needs of cyclists, or bikes.
They may look like a friendly alternative to the likes of Laka, but Bikmo don't really do anything; just hand your claims off to a loss adjusters. I had to sit through an hour long zoom call to give a full interview as if I was on trial, and have been asked to follow up with screenshots of call logs and private messages about my incident, invasive information about past insurance policies, and so much more. I don't expect this claim to ever be settled.
Really poor user experience; would suggest looking elsewhere.

I had a flawless experience claiming with Bikmo - once I provided the provided the information and documents, payment was swift. They even adjusted the settlement amount upwards because the replacement price went up during the process.

Really good experience not too much hassle
Thanks the team

Claiming process with Bikmo was simple and straightforward. They ask you for the relevant documentation, and support you during the whole process to make it as good as possible, given the bad circumstances (getting robbed sucks). I totally recommend them.

Good advice but as a newbie to bikes , at age 67 yes, it was a bit overwhelming. I'm getting there slowly.

The policy was explained clearly, pointing out the correct locks we should be using and what we are covered for. Very friendly and helpful.

Rapid response

I empathise with the other reviewers who mentioned issues like IVA, e-bikes, etc, but you should have read the IPID and all the documents given when you purchased the policy.

My experience has been really positive. My bike got stolen last week, I reported it during the weekend and provided a crime reference number. Then:
- Monday I was told by Bikmo they're processing my claim and have asked me for a few more details.
- Tuesday my claim was sent to the underwriters.
- Thursday morning I received a cash settlement figure that even covered the lock that the thieves destroyed. I was told that the money will be in my account within 3 days.
Update: I received the money Thursday evening!

Overall a hassle free experience and I'd definitely use Bikmo again.

Very prompt resolution with no hassle. Highly recommend getting your bike insured with Bikmo.

Excellent service, prompt action, exactly what I needed

Fantastic service, very helpful team and quick communication. Their partner bike shop were also excellent. Would recommend Bikmo insurance as a specialist insurance.

Beware this company insurance,
They promised to refund me my money but they never did, isn't it (Tom)
Look what you said in email! But never received I've been paying you 13 months insurance you made the claim failed because IVA and sma print not available for customers in the first page too customers pay then have accident then you start your evil policy, you should think about it, take a second and re consider what you have said.
(Tom Johnson (Bikmo)

Feb 4, 2025, 15:38 GMT

Hello Salim,

We've only just heard back from the underwriters about the claim bein voided due to an IVA and e-bike eligibility.

This has been cancelled back to the date of inception and any over payments will be refunded within 5-10 business days)

Bikmo insurance the best layer ever , they took the money till they new to attack me on the small prints , and they not fair company and they not genuine , the people most of them writing super reviews , they know them ,
This company they built for scamming customers not looking after them.
That's why they have a lot of money.

An absolutely disgrace of a company , their anti disability policy is something that's needs to be investigated! I am directly complaining them to British and EU trading standards! They have not paid out in my claim where it's proved by the law that my bike was stolen! And they have continued to steal money out of my account afterwards !! Avoid avoid avoid !