Coles Avis 

I was served by Caitlyn this afternoon 12.14pm, register 001, receipt no.7017.
Whe she was not rude, she was far from friendly. Unlike most of the staff I deal with there regularly.

Worst experience ever, Warwick Coles Saturday afternoon 01/03/2025. Female Coles employee standing around- putoff when I asked her to call a cashier as the two lines open were swamped. She then asked me what nationality I was, I told her nothing. After checkout the employee was disrespectful- she told me she would tell everyone not to serve me in the future because I was not nice to her. Racists discrimination. Called the store manager to report her- he did nothing.

Got a delivery this morning from Coles and it was a really pleasant experience. Kayla was the delivery driver and she was so kind and helpful and even offered to bring in my shopping for me. I only let her put the water inside the door as I could do the rest but it was so refreshing to have such lovely customer service. Kayla should be paid more as she is so lovely and kind.

Coles Online in Northern NSW is excellant. Products are reliable with a range of eggs, fresh and frozen fruit and vegetables, gluten/lactose free, herbal items and the only white wine I can drink. With increased customer awareness of allergies on the body I would like allergy-free items to be extended.

It is disgusting that Coles has changed its home delivery policy. It does not let you choose a slot that is convenient for the customer but dictates when you can have your groceries unless you pay $129 for Coles annually.

So sick of finding empty shelves.
Coles Chisholm is a joke. Out of stock on multiple items across the store constantly, every week. Totally unreliable in availability of anything advertised on special. I cannot depend on finding normal stock, it is ridiculous. Other Coles are nowhere near as bad as Coles Chisholm is. You would have thought they would have upped their game with an Aldi nearby.
Just hopeless.

A BUNCH OF RACIST THIEVES COVERING FOR EACH OTHER. THEY WILL STEAL YOUR MONEY.
ORDERED ONLINE FOR CLICK & COLLECT
ARRIVED AT THE CLOCK & COLLECT PARKING AND WAITED FOR OVER 30 MINUTES.
THE GUY NEXT TO US ONLY ARRIVED FOR NOT EVEN 5 MINUTES AND GOT HIS ORDERS BROUGHT OUT,
SO WE WENT OVER AND ASK THE STAFF HOW LONG FOR OUR ORDER AS WE ALREADY WAITED OVER 30 MINUTES.
SHE ASK WHICH ORDER AND THEN TOLD US TO GO IN AND GET IT OURSELVES BECAUSE WE WASN'T HERE WHEN SHE BROUGHT IT OUT A WHILE AGO.
TOLD HER WE FOLLOWED THE APP'S OPTIONS "ON THE WAY" AND "WE ARE HERE" ONCE WE ARRIVED, SO IT'S NOT OUR FAULT AND IT'S HER FAULT FOR BRINGING IT OUT WHEN WE ARE ONLY "ON THE WAY"
THEN SHE SAID " I'M TIRED OF YOU PEOPLE" MAKING HER DOING MULTIPLE TRIPS
SO I SAID " YOU PEOPLE?!" AND SHE SAID "YE YOU DOORDASH PEOPLE"
THEN I TOLD HER I'M NOT DOORDASH AND THE ORDERS ARE FOR MYSELF AND THEN SHE SAID " OH, YOU HAVE TO MEET ME 1/2 WAY THEN".

WE WENT INSIDE AND ASKED FOR THE STORE MANAGER AT THE TIME AND ASKED HIM TO CANCELLED THE ORDER DUE TO BEING DISCRIMINATING AGAINST AND HER RUDE BEHAVIORS.
HE WENT INSIDE FOR 15-20 MINUTES AND CAME OUT WITH A DEVICE AND SHOW US THAT THE TWO ORDERS HAS BEEN CANCELLED.

WE CHECKED THE NUMBER AND THEY MATCH, SO WE WENT BACK HOME.

SINCE IT WAS DURING THE CHRISTMAS AND NEW YEAR PERIOD, WE WERE BUSY WITH WORK AND HAD NO TIME TO CHECK TO SEE IF WE GET THE REFUND .

ONLY UNTIL THE EVENING OF 07/01/2025 ,THAT WE HAVE TIME TO CHECK THE BANK ACCOUNT

WE WENT INTO THE BANK ACCOUNT AND SEE NO REFUND BUT BEEN CHARGED FOR THE TWO ORDERS INSTEAD, SO WE WENT INTO THE COLES APP AND SAW THAT THE TWO ORDERS SAID COMPLETED INSTEAD OF CANCELLED.

WE THEN EMAILED AND CALLED CUSTOMERCARE, THEY SAID THEY WILL HAVE TO CONTACT THE STORE.

I WENT TO THE STORE THE NEXT MORNING AND MET , PAUL, THE ONLINE MANAGER AND HE SAID HE EMAILED CUSTOMERCARE AND IF I COME BACK TOMORROW THEN HE WILL HAVE AN ANSWER FOR ME.

I CAME BACK THE NEXT DAY AND HE ASKED FOR THE ORDERS NUMBER AGAIN, AND WENT OVER TO THE STORE MANAGER, PAUL, AND THEY CAME OVER AND TOLD ME THAT I HAVE TO CONTACT CUSTOMERCARE BECAUSE THEY ARE IN CHARGE OF REFUNDS.

I CAME HOME AND EMAILED CUSTOMERCARE AGAIN AND STILL NO RESPOND, SO I CALLED THEM, AND THEY SAID THEY WILL CONTACT THE STORE AND I HAVE TO WAIT FOR 24-48 HOURS.

WAITED 2 DAYS, NO RESPOND, CALLED CUSTOMERCARE AGAIN ON SATURDAY 11/01/2025 AND THEY SAID, THE STORE IS NOT RESPONDING TO THEIR EMAILS AND CALLS, SO WE HAVE TO WAIT UNTILL THEY REPLY,

SO I SAID I CAN'T WAIT FOREVER, IF THE STORE DON'T REPLY THEN I WILL HAVE TO WAIT INDEFINITELY?, THE LADY ON THE PHONE SAID SHE WILL CC IN HER MANAGER SO THEY CAN FOLLOW UP ON THIS SOON. I SAID I WILL WAIT 2 DAYS AGAIN AND AFTER THAT I WILL ESCALATE THIS FURTHER .

CALLED THIS MORNING, THEY SAID :
"THE STORE MANAGER, PAUL, IS ADAMANT THAT WE DID TOOK THE TWO ORDERS".
CALLED KEILOR CENTRAL MANAGEMENT AND THEY SAID THEY HAVE A FOOTAGE OF ME LEAVING AND DID NOT TAKE ANYTHING!!
BEEN CALLING COLES CUSTOMERCARE EVERY TWO DAYS AND THEY KEEP ASKING ME EVERY SINGLE TIME WHAT HAPPENED, THEN MADE MWE WAIT FOR 30 MINUTES WHILE THEY CALL THE STORE, THEN THEY KEEP TELLING ME THEY ARE INVESTIGATING, INVESTIGATING. THERE WAS ONE PERSON EVEN ASKED ME WHY I ORDERED 2 SEPERATE ORDERS. WHAT DOES THAT HAVE TO DO WITH ME BEING SCAMMED OVER $500 FOR TWO ORDERS THAT I DID NOT TAKE??
THE PROBLEM HERE IS THEY TOOK MY MONEY WHEN THE ORDERS WERE SUPPOSE TO BE CANCELLED, AND SAID THAT I TOOK THE ORDERS, EVEN WHEN I KEEP TELLING THEM I HAVE PROOF FROM KEILOR CENTRAL MANAGEMENT THAT I DID NOT!!!
HOW IS THAT SO DIFFICULT?

THEY ARE ALL IN CAHOOTS AT THAT STORE, COVERING EACH OTHER BACKS AND STEALING CUSTOMER'S ORDERS AND MONEY.

BEEN CALLING THEIR CUSTOMER CARE EVERY 2 DAYS AND THEY STILL HAVE NO ANSWER

the check out girl THREW MY GROCERIES, many are damaged, one even fell on the floor, happy to send receipr

I know it's the Xmas rush, but so does Coles.
Only 2 registers open and one was the express lane.
2 customers with full loads were unpacking onto the normal checkout with 5 more full trolley cueing at that register.
The express lane had a full trolley being processed at a leisurely rate while having a long social chat with the customer and his young children. Next was an elderly lady in a wheel chair then me and the next bloke in mobility scooters folled by a women with a walker and 1 other customer. It took 20min to process the chap with the full trolley.
I gave up and left my 3 frozen items on the conveyor belt and went to Aldi.
Coles reports growing profits each year, is this sustainable if customers are not being respected like Aldi and Drakes treat us.
It's time we the consumers REVOLT, let's make the 1st week of February the week we STRIKE and not shop at Coles. It's time they heard the voice of customers, we are not happy.
If we don't get satisfaction then let's make it a rolling strike.
We demand reasonable pricing, better and more checkout service and rewards to people who are prepared to do self serve.
Your pissed off customer,
Russell L

The online support is a mess, closing chats multiple times without solving my issues.
And the online system has got lot of bugs, saying that my order is $255 before i click checkout. But after i click checkout it says it is $246, and that i am not eligible for free delivery.

There is a beautiful girl named Teagan at Coles in Roxburgh Park Victoria in the bottle shop. She is an absolute credit to your store. Always polite, extremely helpful and goes the extra mile. I have witnessed her be berated by clients whilst always holding her composure. Her kindness to customers I hope will not be taken for granted. Great job Teagan from one of your very happy customers. Debra.

I have been shopping with Cole’s for 30 years. The last 3 months have been awful. They charged me twice for an order back in September 2024 there was even a news article about it. I had to get my bank to get the money back. They also held two payments pending this month so instead of being out of pocket $440 I was out of pocket $880 while I waited for the other $440 to drop off my account. It took about 7 days. They picked brown pineapples and out of date food this week and out of date by the use by date not a best before. I am disgusted by the last few months with them. Probably will change to a different grocery store. I used to love them but now I don’t trust them like I used to. It is such a shame to be honest.

HI, DON'T WASTE PEOPLES TIME WITH YOUR REDDY, SET PEEL 'N' WIN PROMOTION IF YOUR NOT PREPARED TO HONOUR THE PRISE WIN.
After trying on numerous occasions to redeem a 10cent per litre prize, I keep getting rejected, I then call their help line to leave a message but its full.
Just another Coles Scam

I purchased a large snapper fillet at Coles Colac to make Aqua Pazza, a delicious Italian dish for a lunch. It was the worst piece of fish that I had ever purchased. It smelt and was as tough as leather.
Where guests rave over it, this couldn’t be eaten without feeling sick!
Disgusting Coles!!!!!

Coles supermarket at Chirnside Park is woeful to shop at. Stock is often behind empty boxes, shelves are unkempt, what is the problem??? Too afraid to have too may staff at store, might impact profit!!!!! Shareholders need to be kept happy!!!! What about us customers!!! Its about time manager lifts his game, and starts taking some pride in management of his store. I have been in management myself for many years, not impressed with management of this store at all.

Coles offering discounts on hundreds of items for Christmas hahahahahahaha.

Who knows what a discount is these days, especially when customers have been fleeced since COVID.

Stores previously sold volume for profit. Now its less at higher prices.

Food that was purchased was out of date and no longer suitable for dietary consumption.

Coles online support is hopeless and careless. No escalation process and no care taken.

Warning
Coles may not return your money when an order has been cancelled.
I have had to take them to ACCC over $35, after contacting them 3 times!
The worst scumbag business in Australian history, ie stealing from pensioners.

Coles elara customer service team is the best .. they provide exceptional service every time I shop there