Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Voir plus
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Lisez les avis des autres
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Voir plus
L'entreprise a répondu
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Voir plus
L'entreprise a répondu
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Écrit par l'entreprise
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Coordonnées de contact
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australie
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
Bas
390 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Harry was great in ensuring that our…
Harry was great in ensuring that our request is addressed in a timely manner. It was a smooth experience!
14 septembre 2021
Avis spontané
Réponse de Blue NRG
Thank you for the great feedback Roxanne! It's fantastic to hear how easy and smooth your experience with us has been. All the best, Harry.
second person receive invoices via email
My query was to add a second person email to receive the bills via email. It seems to have been fixed now.
10 septembre 2021
Avis spontané
Cancels my plan
Cancels my plan, no explanation, put me on a much more expensive plan. Puts two months into one bill. Multiple phone calls and email did not solve the problem. Please Do Not use this company.
9 septembre 2021
Avis spontané
Great company always fast to answer the…
Great company always fast to answer the phone very easy to understand on the phone very clear very helpful and always pleasant.
Bryan smith helped me out today
9 septembre 2021
Avis spontané
Excellent service and pricing
8 septembre 2021
Réponse de Blue NRG
Hi George, we love hearing how great the service has been and that you're happy with the pricing. Thanks for the review, we really appreciate you taking the time for this. Regards, Harry.
Better rates
Bryan was very helpful and sorted out a better deal with Blue NRG. Happy customer.
6 septembre 2021
Avis spontané
Réponse de Blue NRG
Thank you for the great feedback and review Annie! Regards, Harry.
Bryan again was so helpful
Bryan again was so helpful. It so awesome to speak to somebody you can understand and that actually listens to you and truly wants to help you.
1 septembre 2021
Avis spontané
Réponse de Blue NRG
Hi Deborah, we are certainly committed to helping our customers and are ecstatic to hear of your interaction with us. All the best, Harry.
Good customer service
Appreciate prompt replies to your concerns. No BS just get on with solving the problem. Stay that way!
20 août 2021
Avis spontané
Réponse de Blue NRG
Hi Omar, we're delighted to read your review and glad that your enquiry was resolved without delay. Have a great day, Harry.
Bryan was great :)
Bryan was great at arranging my transfer. Very prompt and helpful
13 août 2021
Avis spontané
Réponse de Blue NRG
Hi Peta, thank you so much for the review! Regards, Harry.
Bryan Smith was very helpful in solving…
Bryan Smith was very helpful in solving my problem today
12 août 2021
Avis spontané
Réponse de Blue NRG
Thank you for leaving such great feedback! We're glad to hear how helpful Bryan was in resolving your enquiry. All the best, Harry.
Bryan Smith went above and beyond to…
Bryan Smith went above and beyond to assist with our electricity account.
Bryan's professionalism, attention to detail and kind demeanour made this a seamless interaction which was a pleasure instead of the usual hassle one experiences with these service providers.
12 août 2021
Avis spontané
Réponse de Blue NRG
Hi Danielle, it's wonderful to know how positive your experience with us has been. Thank you for leaving your feedback and review. Regards, Harry.
Very bad customer service
11 août 2021
Réponse de Blue NRG
Hi there, as you have provided the account number, I can see that most of your interactions have been with our credit team. Blue NRG are here to try and support customer's who are unable to pay their invoices and offer a range of payment options. We'd like to understand more as to why you feel this is bad customer service. Thanks, Harry.
the person who helped me was the first…
the person who helped me was the first time that I actually got what I needed from Blue NRG. We have 4 accounts and I wanted them consolidated. Previous support staff said it couldn't be done, but he did it. (I hope)
11 août 2021
Réponse de Blue NRG
Thanks for leaving your review! We're delighted to hear that account and billing request could be sorted out. Have a great day, Harry.
Great Telephone Customer Service
Brian was a very helpful, friendly and professional customer service representative. Does Blue NRG a credit to have such good reps. Thank you Brian.
5 août 2021
Avis spontané
Réponse de Blue NRG
Hi Oliver, thanks for your great review and feedback! It certainly makes our day reading comments like this and we love hearing how great the service has been. Regards, Harry.
The installer was very rude telling me…
The installer was very rude telling me about missing his daughters activity because he had to stay back 10min as if it is my problem.
4 août 2021
Réponse de Blue NRG
Hi there, Blue NRG is an energy retailer and we don't have any installers or staff that visit your property. We are unsure who you're referring to here but would like to find out more information. Please reach out to us on 1300 599 888 so we can look into this. Thanks, Harry.
We normally have a bill of $1000 to…
We normally have a bill of $1000 to $1100 a month. This time they have sent a bill for over $1500 and have tired to disguise it as an estimation. We have never had a bill for this amount till now.
Harry I have been emailing you but you have not helped .
4 août 2021
Avis spontané
Réponse de Blue NRG
Hi ABJ, you maybe sent a bill based on estimated usage if Blue NRG does not have actual meter data. Please note that the network distributor can send us substituted data which we use to create the invoice. Please reach out to us via phone or email so we can help you with this. Thanks, Harry.
NOT HAPPY BAD DEAL
Received our 1st full months bill and were charged $3,664.64.
We changed to BlueNRG as the BlueNRG Rep said your rates were cheaper.
This is not the case our now we need to waste our precious busy time to fight this issue. NOT HAPPY.
2 août 2021
Réponse de Blue NRG
Hi there, the total cost of your bill will depend on the consumption of energy along with our prices. The invoice you're referring to is a result of the kWh energy usage being billed. We're more than happy to discuss this further and provide more information around the billing. Please reach out to us on 1300 599 888 or send us an email to info@bluenrg.com.au. Thanks, Harry.
Réponse de Blue NRG
Thanks for taking the time to leave a review Deborah. We really appreciate it and love hearing how helpful our staff were. Regards, Harry.
Brian Great customer service
Brian was so helpful, best customer service experience at Blue NRG. He help fix my issue right away.
28 juillet 2021
Avis spontané
Réponse de Blue NRG
Hi Leigh, thank you for your review and feedback. It's great knowing that we could assist and resolve your enquiry quickly. All the best, Harry.
Bryan was very helpful
Bryan was very helpful. Had my issue resolved in short time. He was very efficient. Best support desk team member I have come across in a long time
27 juillet 2021
Avis spontané
Réponse de Blue NRG
It's wonderful to read about your experience with us Pete! We're glad that your enquiry was resolved quickly and we're always here to support. Thanks, Harry.
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