BON PERGOLA Avis 

The delivery of the product was frustrating. The "white glove" service is just two guys taking the boxes off the truck. Had to switch delivery companies, and delivery times, which meant staying home two days to wait for the delivery. When the second crew called, they asked ME if there needed to be more than one person to drop the product off.

Poor communication. Poor instructions on delivery

Overall, the experience was less good and more bad. Customer service is great, product is not worth the price tag. The product materials are good, but installation is very tough even for professionals. The motor shades are useless and even with perfect leveling, they don't work. The electricals for motorized louvers and wiring is not internal and is prone to damage with louvers. Everything should have been prewired for louveres, shades, and heating. I will not recommend to order for this price.

Sales team was great and the shade we ordered came in and was easy to hang. Customer service is top notch!

We love our new pergola with automated louvers & sun/wind screens. From the ease of ordering to the on-time delivery and the clear/simple directions for set-up, we have been delighted with our pergola. It has transformed our patio into an all-season space we can enjoy anytime!

Good service and fair prices

We are very happy with our 13'x13' Villa Pergola. I've had a lot of questions through the process and the salespeople and owner have been very kind, helpful, and responsive. I'd definitely buy from them again.

It was tedious but we got it done. Ours was complicated because we had to modify the height. By the folks and Bon gave us great advice and guidance.

Excellent product and great customer support

Quick and well packaged delivery, fairly easy directions , materials seem solid.

Great product. The louvers work well with the motors.
Very sturdy pergola.
I only needed help with the framework. I was able to put in all the louvers and nuts and bolts. It was fairly easy to put together.

The construction quality is fantastic. The pictographic instructions aren’t awful, but the phone support makes up for any lapses. For the most part I built this myself so it took longer than advertised. Needed help with the cross members, otherwise it was easy going. The alignment, fit and finish are excellent. This is a moderately expensive unit but worth it all in my mind.

MORE DETAILED INFORMATION NEEDED WITH THE INSTALLATION REGARDING THE SHADE INSTALL.

There was a slight mixup in the shipping which took longer than expected but, when I email the company for info on the delivery update they got back to me right away to explain the issue. Also the 2 screen channels I ordered had a slight difference to them so we had to make a slight modification on one of them to be able to finish the install. Otherwise the shipment was packed extremely well with absolutely no damage, and I really love the pergola and its quality. I would highly recommend it.

We love our new pergola!

It took about 5 hours with screen would have been quicker if we didn’t have it oriented incorrectly the first run through.

We’ve spent about 70% of our waking hours under it because it so darn comfortable!

Oh, some folks noted that the integrated light is too dim. I disagree, but that may be because of our night-time use is for dining and get togethers, rather than fine-handwork or reading.

We had friends order a Hanso weeks before we ordered this and they are still waiting.

It is difficult to find a reliable company that responds quickly to your questions and stands by their product. Bon Pergola proved to me that they provide both. I cannot express the satisfaction we have with our pergola and the communication that we received from the company. Even after a slight damage to the shade screen (caused by the shipping company not them) they quickly resolved it without any hesitation. The product itself is just incredible and everyone that visits is truly in awe of how beautiful it looks. A+ company and A+ product.

We got the 13x9 freestanding pergola. Great product. Fast shipping. It was packaged really nicely. In total, it took my husband and I about 8 hours to set up. Mostly due to my misinterpreting directions. Excited to enjoy!

The pergola was delivered well packed and timely and looks great assembled. The only issue was the delivery. I ordered white glove service and the delivery service offloaded the very large and heavy crate to my driveway instead of my pool deck as requested.