Bonvila Avis 

Half of the products came in a very bad state. Manti pieces got stuck together and formed a ball. When put in the water, most of them didn’t separate and some just broke to let the fillings out. The box that contained the apple cookies was broken in transit and plastic pieces went inside the cookies and some of them were not edible. This is overall very disappointing, given the prices of these products. No issues with the taste but things get spoilt on the way.

Edit for the response: Thank you for your time in responding to this. This feedback is not to seek refund or compensation for the past order but it is to say that I will not potentially order again in the future if the issue persists. It is an offer for you to improve the service provided. The box for my delivery was intact but the products inside were damaged, meaning that the product packaging might not be ideal. I order frozen cooked food for my dog regularly for the past two years and they arrive frozen and intact. I hope it is something you can look into so instead of a refund, the food we look forward to can arrive in good condition, even at an address outside of London. Thanks

All products were very well packed and I must say the sucuk had the flavour of home (fresh and same as my family used to make ). The yufka was fresh .

Great selection of products, packed carefully. The customer service is exceptional. However it is not clear which days are available for delivery.

They are amazing and helful to any problem

Excellent Turkish Groceries and Fast Delivery!

Bonvilla is an amazing Turkish grocery delivery service in London. Their prices are very good, the quality is great, and the delivery is always fast. The delivery driver is also fantastic — friendly, reliable, and always on time.
I’m really impressed with their service. Highly recommend!

Selling items with wrong weight. When challenged come up with all sort of stuff but no apology. Any supermarkets in the UK take this sort of things with great care. I won’t be shopping at Bonvila any longer.

Always excited when I receive a parcel from Bonvila. I love their homemade fresh items always well packaged. Thank you for providing a ‘taste of home’.

I ordered their yaprak sarma and sigara böreği for the first time, and everything was perfect. The delivery was incredibly fast, the food arrived fresh, and the taste was genuinely amazing. You can really tell they use high-quality ingredients. I’ll definitely order again.

The store offers a great variety of grocery products and lovely homemade products. The customer service has been professional and efficient at all times I contacted them. I do appreciate their efficiency and willingness to help and resolve any issues. I can highly recommend Bonvila to everyone.

The delivery of my order from Bonvila arrived on time and in perfect condition. Everything was beautifully packaged and carefully prepared. Thank you Bonvila!

Wrong items were sent ( Instead of Saralle Findik ezmesi I’ve sent Saralle chocolate spread ) plus some items had price on them like the peanuts £ 1.89 but I was charged much higher for them .

Delivered fast

The food is fresh and tasty and packed perfectly to keep it in its perfect natural form. The Bonvila family are kind, helpful and supportive in every single way. I very highly recommend Bonvila

Brilliant speedy service.
Would definitely buy from Bonvila again.

High quality, fast delivery and excellent customer service

The products are fresh , packaging is very careful and the delivery is fast. I definitely recommend it.

We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super thoughtful especially the flag. It was the first time we ordered homemade manti and cooked it immediately, no suprise it is a best-seller, proper homemade manti!