basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Voir plus
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Lisez les avis des autres
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Voir plus
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Voir plus
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
An online grocery store where you can find all your favourite authentic products!
Coordonnées de contact
London, Royaume-Uni
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Excellent
529 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality of the homemade products were…
Quality of the homemade products were surprisingly good. Shipping was timely. All in all excellent service.
7 avril 2025
Delivery experience not good
Please change from dhl to another courier. They didnt deliver to my door for such a big order. I had to carry it myself. Not worth the price
14 avril 2025
Avis spontané
Réponse de Bonvila
Dear Helin;
First of all, thank you very much for sharing your ideas and evaluations with us. Your complaint regarding your cargo being left at the entrance of your building and not being delivered to the flat, which you reported on 11.04.2025, has been shared with DHL and the result has been communicated to you in detail by our customer service via e-mail. As stated in the e-mail, the cargo company you previously suggested has been changed to a new one due to serious transportation problems. However, perfection is not always achieved by not having problems in ongoing work, but by having a competent person who can solve problems and resolving problems in a timely manner. We would like you to know that in every complaint we receive, we evaluate the quality of the service you should receive and the satisfaction of our customers, regardless of the size of the cargo content. Our priority is the happiness of our family members.
Warm Regards
Proper and timely delivery as usual
Proper and timely delivery as usual, also very kind of you to send us festive candies as a gift!
31 mars 2025
I’m absolutely delighted with my order…
I’m absolutely delighted with my order from Bonvilla! The products are of excellent quality and beautifully packaged with great care. Shipping was impressively fast and the delivery was smooth and professional. I also really appreciated the thoughtful little gift they included—it was such a lovely surprise! Thank you for the wonderful service. I’ll definitely be ordering again!
29 mars 2025
Fresh and high quality products
Wide range of products, fresh and great taste. Great customer service
27 février 2025
great service great selection for…
great service great selection for turkish groceries
23 février 2025
Good customer service
They were very helpful during the delivery process and everything came in order!
25 janvier 2025
Great online shopping experience
Great company. They have big variety of products and deliver next day to my door.
5 janvier 2025
great service
3 décembre 2024
always fresh and on time
26 novembre 2024
THE DELIVERY TEAM MADE EVERYTHING THEY…
THE DELIVERY TEAM DID EVERYTHING THEY CAN SO THAT MY ORDER ARRIVED 2 DAYS BEFORE WHAT THE SYSTEM GAVE ME AND THEREFORE IN TIME FOR OUR GUESTS , THANK YOU VERY VERY MUCH INDEED !! :))
25 octobre 2024
Réponse de Bonvila
Dear Ayşem ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
I have been shopping from Bonvila for…
I have been shopping from Bonvila for the last 5 years
They are very nice and helpful
I would recommend them they have the best customer service I have experienced
5 octobre 2024
Réponse de Bonvila
Dear Helen ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Réponse de Bonvila
Dear Kenan ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Réponse de Bonvila
Dear Pauline;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Réponse de Bonvila
Dear Çağrı;
Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.
Best regards
Issues with Frozen Items Delivery
Our delivery was handed over to DHL, which received the package a day before the arranged delivery date. Unfortunately, the frozen items we requested arrived packaged with ice but were not in a frozen condition. As a result, we had to consume all of them within the same week.
26 juillet 2024
Réponse de Bonvila
Dear Ayse Hanim,
First of all we always appreciate feedback. As it is clearly stated in the product description we store goods as frozen but deliver chilled and advise to consume within 24 hours according to food Standards Agency regulations. All our customers have different needs so we need to have a standard delivery method and if not specified with a comment, a standard shipment is made. We use gel packs and fridge bags that guarantee the products being chilled for up to 72 hours. Our regular delivery times are less than 24 hours to keep products as fresh as possible. We hope you were able to enjoy the order and wish you a great week.
They care about they clients
They care about they clients , well appreciate
11 juillet 2024
Avis spontané
Réponse de Bonvila
Dear Şemsi;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
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