basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Voir plus
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Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Voir plus
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Voir plus
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
An online grocery store where you can find all your favourite authentic products!
Coordonnées de contact
London, Royaume-Uni
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Excellent
529 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Received wrong item
9 juin 2022
Réponse de Bonvila
Hey 'GC', Hope getting in touch with you recently has cleared any disappointment or at least helped in some way.
As explained we had lots of issues with refunds due to the bank holiday late payments.
Hope everything is now all sorted and the money has been returned to your account. Thanks again for letting us know via email, always good to hear your feedback.
Kind regards :)
Great Products and service!
6 mai 2022
Never again
On my first order, I threw half of the meat and frozen things because they had not been packaged well, which wasted more than 30 pounds of my money.
My second order was another frustration. Their delivery man rang the bell, threw the order bags at the building entrance and ran away without listening to me, telling him I could not come downstairs because of my physical problem. When I had been able to ask my friends to go and take them upstairs was hours later, and again some of the frozen things were melted.
Never again.
14 avril 2022
Réponse de Bonvila
Hi Bulent,
We're so sorry to hear this, disappointed in the driver that came to your area, he's usually helpful, we'll have a word with him.
In regards to the frozen products, we send our items refrigerated and advise customers to consume within 24-48 hours of delivery depending on the product (if the product was previously frozen).
We currently have refrigerated vehicles patrolling London :).
Get in touch with us and we can sort something out for you to make it up to you as this isn't something we condone. Help@bonvila.com
Kind regards,
Fast and tasty
11 avril 2022
Wide variety of products and excellent…
Wide variety of products and excellent customer service and communication.
7 avril 2022
Good service
3 avril 2022
Great service and delivery as always
Great service and delivery as always. Groceries and items are always well packaged and packed and food is fresh. The delivery staff are always polite and respectful. Thank you for bringing home to our home.
2 avril 2022
Avis spontané
Boza launch
Boza launch has been announced to be live at 9pm but insstead was visible at 11pm. So for 2 hours I kept refreshing the page which was not a nice experience. All with the delivery was good. Thanks.
31 mars 2022
Réponse de Bonvila
Hey Seda,
This is completely my fault, I thought I had clicked 'Publish' on my phone to make sure the product is live before doing other house chores, I came back later to check if everything was under control to see the Boza was still not active!
I hope you got it in the end and it was as good as you expected :) From Turkey to your door within a couple days!
My friend Bonvila
I am always very happy when my Bonvila delivery arrives. That simple. It brings joy. We're friends. I enjoy the whole thing. Teşekkürler.
30 mars 2022
They brought me Erik so I love them <3
29 mars 2022
Fevkalade alisveris sanal marketi
Fevkalade alisveris sanal marketi, bildigimiz markalar, uygun fiyatlar.
3 mars 2022
Avis spontané
Highly recommended
Excellent products. Very high quality. Fast delivery. Packaging is very good
2 mars 2022
All the products were ok except the…
All the products were ok except the packets of rice were torn and as soon as i took them out from the couriers box they spilled everywhere..
The delivery was done by DHL. Maybe packaging was the problem.
9 février 2022
Réponse de Bonvila
Hey Natali,
Did you get in touch with our customer service team so they could sort this out for you.
Perhaps they can send an extra pack in your next order or make a special code for you. :)
Let us know, info@bonvila.com help@bonvila.com Instagram: BonvilaUK, Whatsapp line: +447853 910492
good service
9 février 2022
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