basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Voir plus
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Voir plus
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
An online grocery store where you can find all your favourite authentic products!
Coordonnées de contact
London, Royaume-Uni
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Excellent
529 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Turkish products and next day…
Great Turkish products and next day delivery service 👌
8 février 2022
Great service
Great service , a wide range of products and good offers . Can’t fault it !
3 février 2022
Great range of products and excellent…
Great range of products and excellent service from the website all the way to delivery.
3 février 2022
Fabulous Service, Fantastic Products!
It's always a pleasure to receive my Bonvila delivery, the packing for chilled foods is extremely impressive and the products are always super fresh!
3 février 2022
Quality and reliable
A brand that is always indispensable for us with its quality. We make sure to shop every month. It is an online market that has won us over with its collaborative and help showing that they value the customer even in the smallest problem.
26 janvier 2022
Avis spontané
Excellent!
They have become the only point of our shopping with their wide product selection, fast shipping and trustworthy staff. Thank you so much for everything!
26 janvier 2022
Avis spontané
Yufkalari gayet tazeydi
Yufkalari gayet tazeydi, haftasonu kahvaltisinda sigara boregi yapip keyifle yenebilir:)
25 janvier 2022
Avis spontané
Bonvila is always my first choice!
Bonvila is always my first choice with its wide product catalog, local products, fast and great delivery!
21 janvier 2022
Avis spontané
I moved to London last year and Bonvila…
I moved to London last year and Bonvila changed my life! I am not far away from Turkish food anymore. They are super fast, products and brands are really quality and I can find whatever I want. Especially, lahmacun, simit and arpa sehriye are my favorite products. Thanks Bonvila, I can feel like at home!
20 janvier 2022
Avis spontané
Highly Recommended !
They are one of the warmest company i have ever met. Beside their profuct quality, I can contact them whenever i want, they are helping me with my every occassion. When i want a new product somehow they find it. Especially the taste of Yucca i really love !
19 janvier 2022
Avis spontané
Super fast delivery!
Super fast New Years Eve delivery of gorgeous foods and treats - excellent customer service - will order again soon! Thank you, Kirsty
12 janvier 2022
Fast and easy
9 janvier 2022
Grateful for Bonvila
Amazing service and a wonderful range of products. Thankful for Bonvila
5 janvier 2022
Not happy with my last order
Not happy with my last order. All foods were in a large box and some of them were smashed because of the weight. Also there was hair in one of the bakery product so couldn't eat them. Ezine Cheese taste was like its expired but not on the package. Also delivery company left the box to another door without any notice.
5 janvier 2022
Réponse de Bonvila
Hey Saffet, Thank you for your feedback, very helpful.
DHL must have delivered it next door because no one was home but you are right they should have left a note under your door saying where they dropped it, did you not receive a notification?
The ezine peyniri, I'm assuming you are referring to Sutas? There is still plenty of date on it, we will however let Sutas know about this.
In regards to the hair, which product was it specifically so we can take it up with the supplier.
With respect to the packaging, we try to package it the best way we can, in transit at times the products inside may move around and damage one another. But we can guarantee that we are packaging it the best way we can.
Give us a call on the helpline any time and we can give you a goodwill discount or talk things out :)
Communication is key!
I received a substitution which I…
I received a substitution which I wouldn’t be buying under normal circumstances. I was shocked because I chose no substitutions when I was placing my order. What I received was £2 cheaper but I was still charged for the other item.
The same thing happened at my last order and when I complained I received a refund. However I had to keep and pay for the substitutions.
3 janvier 2022
Good quality Turkish food
Good quality Turkish food, excellent service and timely delivery. Thank you Bonvila!
11 décembre 2021
I have received rotten Biber dolma…
I have received rotten Biber dolma (green peppers) in my last order which was supposed to be fresh.
This is not the first time I have had this problem and informed their business account about it.
For the first time I had it, the lady was very helpful and send me another parcel the next day w/o any fuss.
But this time, there is no reply yet after 10 days, they wrote that they are sorry about what I am experiencing.
I am Turkish, Bonvila is my favorite online shop because of its wide range of Turkish brands and supplies.
Please do not send vegetables that are not fresh to your customers, it is really inattentive behavior for an online shop.
10 décembre 2021
can be improved
10 décembre 2021
They have a great customer service
8 décembre 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.