Boozecarriage 

Sometimes a plan comes together... And sometimes you need a little help. Booze carriage delivers and handles the heavy lifting whenever I need a helping hand with beer or wine

My wine, while listed, was out of stock.
I was waiting for its arrival and actually had to call to find out where my order was.
The wine arrived and was as described so, I think they just need to improve their inventory tracking system and develop better processes for letter the customer know the status of their order.

I love Boozecarriage! It's great for when you realize last-minute that you need more booze and it's late at night or there's nowhere close to you that sells alcohol. they're also very responsive and if they don't have a certain item they will call to discuss alternatives with you. Also, they're efficient and quick with their delivery, and they're always courteous. Have used them for a few times now and have never been disappointed! Will continue to use them and highly recommend!

Great stuff to order, perfect for a party

Speedy, Almost always correct orders (I order weekly for work and home), Good prices, good customer service. The website UI is not that user-friendly and acts up sometimes.

I really want to like this company because I think the idea is a great one. But every time I have ordered, (1) something has gone wrong and (2) their customer service has been totally unresponsive. For example, I have had orders arrive more than 4 hours late, not show up at all, missing items, incorrect items, etc. And I got no response after emailing and calling customer service several times.

I've ordered quite a few times and they're terrific. Terrific prices, terrific service, terrific selection. Highly recommended! Beats schlepping a bunch of bottles home from the store.

I live in Tennessee. My broke sister lives in Brooklyn Booze Carriage lets me send her booze so she can spend her money on less important things like rent and food .

Selection, site, service... everything very average. Lucky there is no competition.

I had a big order for a party at work and the order came well after the time window. I had to call and be called back a few times in order for them to figure out where the delivery guys were. It was Midtown so traffic was bad I'm sure but I made the order days in advance expecting them to be somewhere in the time window promised.

Ordered a case of wine to be delivered as a gift to a Doctor who performed a life saving surgery on my wife. The wine was delivered as was promised and the Doctor was extremely happy since it was a totally out of the blue type of gift that was never expected.
Keep up the good work.

Every time I order, they are here in under 30 minutes. The price isn't any different than what I would normally pay, besides tipping the delivery person. For the convenience, I give them a 10!

Each time I've tried to use your product, I've had a terrible experience because i never got what I ordered.

Now I've moved out of NYC and want to stop receiving these emails from you, but you don't have an unsubscribe link in your email. That's not just a bad user experience, that's illegal and has a hefty fine associated with it.

Oh, and who sends a customer a poll that posts the comments publicly with the customer's name? Again, you are terrible at UX. You don't put a vague reference to my comments being posted publicly ("All reviews, good, bad or otherwise will be viewable immediately") AFTER that call to action in your email. Complete amateur stuff.

I would highly recommend hiring a UX consultant if you want to improve your product.

I have enjoyed using Boozcarriage. I have only had one issue (a product that was out of stock), and a boozecarriage representative called me and helped me sort through it.

The one criticism that I so have is that the website is oftentimes slow, and it can sometimes be confusing to find things.

The service and selection are both remarkable. Delivery is prompt as well. My only complaint is that the website is rudimentary and not always easy to use. Hate that I have to re-enter my CC # every time. Other than that very good.

Out of the 4 times I have ordered from boozecarriage, twice the items I purchased were not in stock despite being listed as available for purchase on the website. I've gotten the call that my order can't be filled 10-20 minutes after I placed my order. They need to find a way to actually be aware of the inventory at the liquor stores they contract with. Would give it more stars if it wasn't for this problem. Delivery is pretty fast if you get stuff that's actually in stock.

Was recommended by a friend. This is a great service!

I found out about the site when I was laid up at home with a broken ankle. I couldn't put any weight on it, so I had to have everything delivered. I needed some wine to dull the pain (no pain killers) and had no idea how I was going to get any. I googled booze delivery in Manhattan and Booze Carriage caught my eye. Totally seamless (pun intended). I've told all my friends about it and one friend even noted it in her blog. I'm obsessed, really.

I was a great proponent of this service until last May when I placed my usual order of 2 bottles of Campari and after 4.5 hours and many phone calls to (Name)(I think was his name) they arrived. I subsequently received an email saying that BC would gift me with a free bottle. When I finally tried to place and order and then spoke to (Name) (I think) no one had a record of this.
My previous address until last May 22 was [Private data]. My new address is: [Name]. Would love to know what happened.
Pat Giller

Amazing service. What more could one ask for? Beer, Wine and Spirits (hopefully all 3) delivered to your door in about 30 mins. I love the service and I recommend it to everyone I know.