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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m gluten, dairy and soya intolerant. This is my go to place to order when I feel like I need a sweet treat! I don’t react well with oats too (even when they’re gf), I ordered the no oats version, bu... Voir plus

Noté 5 sur 5 étoiles

Today I received my second order of a mixture of donuts. They didn’t disappoint. Absolutely delicious and so fresh. I don’t find them at all expensive. There is a lot of work and a mixture of diffe... Voir plus

Noté 5 sur 5 étoiles

My son was over the moon when I said I have found some gluten free iced donuts, he has never tried one, my son was diagnosed at 21 months with ceoliac disease. He absolutely loves them and it’s really... Voir plus

Noté 1 sur 5 étoiles

Somehow the house name was remove from my delivery and even though there was a telephone number and postcode the doughnuts weren’t delivered. When I spoke to customer services I was advised there was... Voir plus

À propos de l'entreprise

  1. Magasin de donuts
  2. Boulangerie
  3. Restaurant sans gluten
  4. Restaurant végétalien

Écrit par l'entreprise

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Very happy with giftcard

Very happy with giftcard. Process could have been smoother but all worked out. 😂 was sent to my spam folder not to the recipients email. Also the food is amazing 😻

29 août 2025
Noté 5 sur 5 étoiles

Tasted like real doughnuts which I have…

Tasted like real doughnuts which I have missed for 3 years! Particularly enjoyed the custard filled doughnuts. I ordered delivery to the Midlands whilst visiting family as I live in Ireland so I could try these. I plan to purchase the baked ones when next over.

28 août 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much for the feedback!!

Noté 2 sur 5 étoiles

Feedback

I sent a message to say we were disappointed as most of the icing was on the paper and 2 doughnuts were upside down. Read but not replied. They had been expensive and, unfortunately, I will not be ordering again.

Still awaiting a reply: 14 September 2025.

28 août 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks Joanne, we haven’t seen anything in the inbox but I will get customer services to follow up with you.

Noté 1 sur 5 étoiles

Ordered online but not good

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions said and the texture wasn't any different. My daughter took one bite and spit it out saying it like biting into laytex. Maybe they are better fresh out the fryer but we won't be ordering them again.

2 septembre 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks for the feedback and apologies for your order. Please reach out to us directly so we can look into this for you.

Noté 1 sur 5 étoiles

Yum yums tasted stale ,I was told by…

Yum yums tasted stale ,I was told by the company this could be to do with …. Having worked in the bakery previously the only thing I can think is that the dough was over rolled. The dough is fragile especially as we use a special blend of gluten free flours and it’s possible that this batch was over rolled and that would have made them denser and possibly feel more stale. Had to bin them as they were so dry, unfortunately I was just told the above ,no refund or no fresh yum yums it’s a shame really as first batch I had were spot on.

27 août 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Our apologies Jon, We have indeed processed a refund for you which should hit your account in a couple of days if not immediately.

Noté 1 sur 5 étoiles

They arrived s day late and left…

They arrived s day late and left upright outside in the street.
Parcels and post ususlly buzzed into the building.

So actual doughnuts not tasted as had to be binned.

A refund was issued

26 août 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks for the feedback. We have tabled this with our courier Account Manager.

Noté 5 sur 5 étoiles

Oh my!

Oh my! They are so yummy!!

29 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much!

Noté 3 sur 5 étoiles

I’ve ordered yum yums cos I’m gluten…

I’ve ordered yum yums cos I’m gluten free intolerant. When I got them, they were already slightly on the drier side, but tasty. The next day when I wanted to have it with my coffee they were super hard and very dry. I still had it but took lots of coffee sipping and chewing. They are tasty, but not worth the money. I appreciate that gluten free dough is more delicate, but I have 2 left in there that won’t get eaten as they very hard. They also arrived in a box only, not in another bag like some other products that prevented them from drying out.

8 août 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks for the honest review. We will take on board the comments to try and improve the delivery service.

Noté 2 sur 5 étoiles

Very expensive smashed doughnuts!

Second time ordering, give a second chance but….
Presentation on delivery was a desgrace ! All smashed !
Won’t complain
Won’t order again

30 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

We are so sorry to hear about your delivery. We will take this up with our courier as we pay extra for a fresh and fragile service. We will reach out to you with some options

Noté 1 sur 5 étoiles

My much anticipated delivery was never…

My much anticipated delivery was never sent, much less received.
Disappointed!

29 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hi Francesca,

We’re really sorry your much-anticipated delivery didn’t make it to you — we totally understand how disappointing that must have been. To give context, the courier failed to collect your order, which meant it was never dispatched.

As soon as we became aware of the issue, we issued a full refund , but we completely understand that doesn’t make up for the let-down.

We’d love for you to give us another try I. The future.

Noté 3 sur 5 étoiles

Don't buy the cake variety. Very poor

Ordered the cake and fried best of boxed. The fried ones were good. What I remember a doughnut tasting like. It's been over 20 years since I had one. The cake ones on the other hand were disgusting! The cake fell apart probably due to the ridiculous amount of icing on top of them. No one needs an inch of icing! They tasted absolutely vile as well. Stick to what you're good at borough 22! Cake ain't your thang. Also incredible expensive. But most things gluten free are a rip off.

28 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thanks for the feedback!

Noté 1 sur 5 étoiles

I'm not sure if the doughnuts suffered…

I'm not sure if the doughnuts suffered greatly at the hands of DHL or not. I was very excited to order (and ultimately eat) the doughnuts I had contemplated ordering for a long time. They arrived by DHL after 7pm, I imagine therefore they had been in a van for the entire day. Box was squished on one side but had done it's job still protecting it's precious contents. On opening the box I was not wowed, all 6 doughnuts were not glossy or sugary, they were wrinkly brown and unimpressive to look at. Then I picked one up.....solid! I was unable to break a piece without some serious strength. Not defeated I followed the instructions to reheat, this made very little difference. I can't explain the texture....solid maybe, rubbery maybe. I was and remain disappointed.

28 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hi Jo,

Thank you so much for taking the time to share your feedback, though I’m truly sorry to hear that your experience with our doughnuts was so disappointing. We completely understand how much you were looking forward to them, and how frustrating it must have been to receive them in a condition that didn’t meet expectations.

It sounds like the extended time in DHL’s van and the box being squashed may have impacted both the freshness and appearance, which is certainly not the standard we want you to receive. Our doughnuts should be soft, light, and a treat to enjoy — never solid or rubbery.

We’ll be raising this with DHL to ensure parcels are handled and delivered with more care, but we’d also like to make this right for you. Please could you drop us an email at with your order number so we can arrange either a replacement or a refund?

Noté 5 sur 5 étoiles

Doughnuts

These doughnuts are delicious and tasty and gluten free for my grandson

28 juillet 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

This makes us so happy, thank you!

Noté 5 sur 5 étoiles

Great gluten free doughnuts

Great gluten free doughnuts!
Do they have the same texture as doughnuts with gluten? No. But are the fried doughnuts the closest thing I’ve had in over 12 years? Yes!
The fried doughnuts do need warming up if you’ve had them delivered and I think the filled ones are a bit softer, just because they’ve got the filling in them, but they are still really good.
I will say that I ordered the fried doughnuts when they very first came out and I think they were better and a little bit softer then but I don’t know how anyone who’s celiac can hate on these! A whole company trying to make products we can eat!

25 juillet 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Thank you so much!

Noté 1 sur 5 étoiles

Terrible

Ordered a box online, spent £36 for doughnuts that look nothing like the picture and were incredibly dense and very dry. I actually couldn’t believe how bad they were, basically inedible and extremely disappointing for the cost

18 juillet 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Hi Hannah, Can you share some more infromation with customer services so we can look into this please.

Noté 4 sur 5 étoiles

Enjoy on the day!

After a few hiccups with getting the correct product delivered, we ended up with rather a lot of doughnuts in the house! Cue lucky friends getting free doughnuts, and a tasting menu for the rest of the household. On day 1 the doughnuts were delicious, however day 2 they had gone quite stale. Definitely worth eating on the day of purchase for a great free from experience. Big thanks to Ryan for giving the time to sort it all out!

5 juillet 2025
Avis spontané
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

Glad we got there in the end and yes, best enjoyed on the day of purchase.

Noté 5 sur 5 étoiles

Best Doughnuts!

We first tried borough 22 doughnuts in selfridges - wow, even hubby said it was one of the best doughnuts he's tasted and wouldn't know it was Gluten Free. For my little boy who always feels left out, this are well worth the money so I ordered some for delivery. They came and he's loving them!! Thank you Borough 22 for making a GF diet more exciting

30 juin 2025
Logo de Borough 22 Doughnuts

Réponse de Borough 22 Doughnuts

You are so welcome! This is why we exist!

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