I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Terrible customer service. I ordered a desk on July 25th with an estimated delivery of October 5th (10 weeks). It has now been delayed to the week of November 2nd, pushing the total wait time to 15 we... Voir plus
I have had a great experience with Branch. The app is easy to use, the service is fast, and it helps me manage my money more easily. I appreciate how simple and convenient the process is. The custom... Voir plus
L'entreprise a répondu
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Coordonnées de contact
Tampa, Etats-Unis
- hi@branchapp.com
- branchapp.com
3,7
Moyen
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Horrible Experience
I'm a nurse and signed up with a new agency to make extra money to pay for school. They use branch....it has only been 2 days with this agency and branch is already given me a horrible experience. I worked a 12 1/2 hour shift and can't even access my money. I can't get into the app because it won't send me verification codes. Why is a phone number the only option to login? I called branch customer service of course they said it was my phone company. I call my phone company there is no issues on their end. All the troubleshooting tips on the FAQs page is useless. The wait times for customer service are ridiculous. They say contact us in the app through chat but how when you can't even get into the app. Once you navigate past the useless automated system you wait no less than 40 mins.
7 juillet 2025
Avis spontané
Réponse de Branch
Hi,
We’re sorry to hear you’re having trouble logging in. You can use the Help Center for chat access instead, which will help escalate your concern. Here is the link to the Help Center: https://support.branchapp.com/hc/en-us.
DON'T DEAL WITH THEM.
I've been waiting for a card for 22 days to cash my paycheck. I'm unable to transfer funds to any of my accounts or debit cards. Customer service is horrible. I've emailed them proof of the error messages I received and nothing.
I would give 0 star if I could!
2 juin 2025
Avis spontané
Réponse de Branch
Hi Diodio,
We are sorry to hear about the experience you are currently having with our app. We understand the importance of being able to use you funds immediately. I'd like to provide you with a link to our Help Center, specifically around re-ordering your card. This Help Center will also be able to assist you in other ways to access those funds. And finally, if you use the chatbot on the Help Center you should receive faster service from our agents then waiting on email.
Please follow the link below:
https://support.branchapp.com/hc/en-us/articles/360056411012-How-do-I-order-a-Branch-debit-card
I have paid the due but it didn’t…
I have paid the due but it didn’t updated again I have paid the due then updated for this payment I have lost 8k over this app there is not response in this appp
19 mai 2025
Avis spontané
Réponse de Branch
Hi Rahul,
We’re sorry to hear about your experience.The fastest way to get your concerns resolved would be to open an in-app support chat so an agent can escalate your concerns.
Réponse de Branch
Hi there,
We’re so happy to hear you enjoy our customer service; thank you for using Branch!
The customer service agent that I dealt…
The customer service agent that I dealt with help me out when nobody else could and that's what stands out as five stars
4 avril 2025
Réponse de Branch
Hi Jamieson,
We’re so glad we could help resolve your issue. Thanks for using Branch!
Was very satisfied with the quickness…
Was very satisfied with the quickness of resolving my request.
4 avril 2025
Réponse de Branch
Hi Valerie,
It’s so great to hear you were pleased with your support experience! We always strive to deliver speedy, consistent support. Have a nice day!
She was very quick to help and had a…
She was very quick to help and had a fast solution to my problem
7 avril 2025
Réponse de Branch
Hi Rai’ Ven,
Thanks for the review! We’re always happy to help.
VERY WELL!!!!
4 avril 2025
Réponse de Branch
Hello,
We’re so glad to hear you’re enjoying Branch—and we’re always here if you need us. Have a great day!
I have my card and it's active
6 avril 2025
Réponse de Branch
Hi Marlene,
Thanks for the review! We hope you enjoy using Branch!
Réponse de Branch
Hi Sandra,
That’s great to hear! Thanks for using Branch!
Réponse de Branch
Hi Claude,
Sorry to hear you’ve been waiting; if you open an in-app support chat with one of our agents, this is typically the quickest way to have your concerns addressed.
Don’t believe branch
Got referred by them believed lost money now I’m here trying to help others not make my mistake and how I find answers
5 avril 2025
Avis spontané
Réponse de Branch
Hi Juan,
Thanks for the kind review! We’re so happy we could help.
To love my job with respect
To love my job with respect, understanding all rules and regulations to be a good ambassador industrial
4 avril 2025
Réponse de Branch
Hi Mohammed,
Thanks for the kind review! We hope you’re enjoying using the Branch app.
Réponse de Branch
Hi Virgil
We’re glad to hear about your experience! If you ever need more help, you know where to find us.
Réponse de Branch
Hi G.S.,
Thanks for the kind review! We’re happy to help!
It was very good experience
What was very good experience with your people
And lots of professional good experience
Thank you 👍
28 mars 2025
Réponse de Branch
Hi Lisa,
Thanks for the review! We’re so glad you’re enjoying your experience with Branch
Got invited to join Branch via a link
Got invited to join Branch via a link. Link took me to website that had bad coding to get app. Contacted support@branchapp expressing the issue. Got a Zendesk automated canned reply. I can not trust a company that responds to an expressed issue with a smokescreen.
25 mars 2025
Avis spontané
Réponse de Branch
Hi Noel,
Thank you for reaching out to support; we’re sorry to hear you’re having trouble downloading the app. Please rest assured that if you have reached out to our support, someone will respond to you soon.
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