Branch Avis 

I would give them negative stars if I could
Garbage business
If you have an Uber procard, your better off never using this bank

I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated and if I want daily funds is available! If you choose to use this account via Uber or any app that has your information they can access it without you having your account unlocked. Don't lie on the bank fir your misjudgements my regular bank has been hacked twice in 1 year, so regardless the institution you got to manage who you deal with!

its alright
not the fastest app ive used but its simle enough to get things done
hoping for a few improvements soon

I someone made a illegal transfers from my account they won't tell me what account it was sent to they request back up pay moved it and my daily earnings. Now they expect me to pay it back. Matter unresolved. They only operate off Artificial intelligence. So I'm filing a complaint with the BBB also with consumer affairs. I can't even Uber because they taken all my earnings.

They are holding 3 authorization charges for one Uber trip that has already been paid to the merchant and they have also released the hold. I tried to resolve the issue through in app support and lost access to my account after a bad interaction with a representative. He changed the phone number on my account so the app would not recognize my number. When I gained access again a few days later the 3 authorization holds were gone and I never got refunded. I have been receiving vulgar spam messages sent to my email everyday since the interactions!!!

Iam an customer of the branch and iam very happy with branch and thems service is very good.

STILL receiving spamming emails from Branch banking (specifically Will, Stan, Ela & Manny recently), asking me to send them extremely sensitive information via email, in order to close an account I NEVER used, that NEVER had any money in it. I have put my request in writing many, many times, to no avail, and I continue to receive these spamming emails stating they can't close my account without me sending them my social sec # via email. This makes NO sense, since the reason they keep emailing me is that they want me to verify the info in order to keep my account open - which is exactly what I do not want. They must have had that info to open the account in the first place, and I'm not providing more info on an account I want deleted. Common sense would dictate that they'd just close it, but they are playing games. There is no viable phone # staffed by a human in which to get assistance. I have told them many times there is no money in the account and it was never used, yet every email they send tells me they'll close it if I really want them to, as long as there's no balance. There isn't and has never been a balance on an unused account.
The Customer Service Reps at Branch are incompetent and seem unable to follow instructions. DO NOT TRUST THEM WITH YOUR MONEY!
I can't even get them to respect my email preferences and honor my multiple "Unsubscribe" requests.

The app crashes more than it loads,making basic balance checks a game of chance,The"secure"login process forgets my password every single time, Transferring money feels like navigating a maze designed by a troll. The user interface looks like it was last updated in 2015. Calling the bank directly is infinitely faster and less frustrating.

Staff should good behavior with people not bad experience

I am a nurse and worked two shifts for Nursestat in Ky, I tried to sign up for branch and it said could not verify my identity, Nursestat tried to guide me through and it said the same thing, I called branch and after being on hold for 3 hours finally someone took my call and they walked me through every step still I couldn’t access the app, I ask them if they could just mail me a check, absolutely not, so they’re escalating the case which they were suppose to have done 3 days ago, so I’m out over a thousand dollars and they have no solutions nor does Nursestat, so I guess I have lost the money I worked for, stay away from both companies.

One day before my vacation my card was hacked or cloned at 1 am while I was sleeping and i called to dispute it, they denied the claim saying my card was present in Florida the transaction, but I have a proof that I was in Texas and proof that I was sleeping, but they seem to understand since they overseas customer service. It’s hard to get in touch with customer service or get a resolution.

Branch took my weekly money that was needed and already budgeted to pay a life saving bill.

If you are a Pro Diamond driver for UBER, I do not recommend signing up for the Uber Pro card.

It turned out to be a nightmare for me and my hard earned money got transferred and loaded to a credit card. I could not transfer it out to my bank because my bank does not allow transfers in from a debit mastercard.

My most recent experience (and i have had several) with this so called "bank" has confirmed to me this place is a scam as well as incompetent. The app decided to shut down which held my funds hostage and since they don't have an external website to aid us means we have to wait til its resolved. That is problematic.
I reached out to chat support (Alex) which is AI and after it couldn't resolve my issue, they requested a "human".. No one ever showed up after a 10 minute wait... I called and they picked up and hung up twice. The third time they picked up and no one said ANYTHING. Emailed them to only get another AI response. The fact that if the app has issues, I cannot see or get my money makes me very uncomfortable. We already hace to deal with being charged with sending our own money to ourselves and now waiting 3-5 business days (which useful to be 1-3) to send it free is deplorable. I will continue making bad reviews because this place has horrible/lack of CS.. and the app is unreliable. They also take money out my account and return it like gheyre seeing if i notice.
I have no choice but to keep them until my job changes back to a more reputable company or I finally leave them. I will transfer my money to my reputable bank every pay period.

Branch has been nothing but trouble since my company has started using them THEY ARE GARBAGE! I have not had one single thing that has functioned as it is supposed to work. Their support is nonexistent. Please do everyone a favor and help put this company out of business.

The most unprofesinal unreliable and overall worst company to work with either as an employer or for your employees. Avoid them at all cost. They should be shut down by anyone with the athority to do so. Zero customer service. Zero in every area. Do your self a favor and go with any other Instant pay Company.

They stole my $16 and blamed uber while uber blamed its them that hold my money lol. It took literally 3 weeks to get my money back. Now its my time to share my experience all over to aware others that this is what yall will go through. They also put limit on your cash outs so you won't be able to withdraw if your weekly limits is full and ofcourse they will charge a high fee for each transaction. If you dont want to lose your mind , stay away

There's no room for improvement. It is a scam.

My husband was scammed thru this digital bank. He was scammed out $500. They dont want to go good on this. They know it was a scam but they dont want to make it right. Please please read the reviews DO NOT SIGN UP WITH THESE PEOPLE. He has spent multiple hours on the phone trying to get this resolved is ridiculous.

This is a don not use bank! I was working a part time job that used them. Signing up was the first mistake I made. I should’ve came here first and read the reviews. I scheduled a payment and the funds were there. My creditor calls me and tells me, they didn’t receive a payment and it was returned as insufficient funds. There was above and Beyond what was needed to cover the bill. The situation got worse when I attempted to call this bank and was hung up on 3 times. One time was by a so called supervisor. I was asking that they refund me the returned payment fee. Since this was an ach payment, they partner with evolve. Well both of the companies have failed and I learned a lesson. I caution anyone not to use this service. They will try to entice you with benefits like, you can have access to rainy day funds. I don’t need that, I’m working 2 jobs. Don’t fall for anything they are offering because, it feels like some sort of a scam. Don’t do business with this bank or ANY of its affiliates is my advice. If you need more proof, keep reading the horrible comments. If you have an issue too bad so sad, that is the customer service motto in my opinion. I hope someone is saved by this comment. If you currently have money in this bank do what I did and move it NOW!

Branch is a terrible banking option. someone has taken money from my account via ATM in another state. i was working at the time and i contacted branch immediately. This has happened over a month ago. i was told that id receive a provisional credit in an email from them, then im there a whole week waiting for the credit, im sending emails and calling customer service and no one could give me answers. it was almost like they were guessing and apologizing to me. the call center knows nothing about the accounts. someone then e mailed me saying they can NOT provide me with a provisional credit. Then in a few more days i got an email saying the issue has been resolved and that i could just keep the provisional credit. the one that i’ve never got. now when i look at the disputed section in the app, it says i’ve been paid, but never have i seen this money again. i’m e mailing several times and no one will reply. i don’t trust them at all.