I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Terrible customer service. I ordered a desk on July 25th with an estimated delivery of October 5th (10 weeks). It has now been delayed to the week of November 2nd, pushing the total wait time to 15 we... Voir plus
I have had a great experience with Branch. The app is easy to use, the service is fast, and it helps me manage my money more easily. I appreciate how simple and convenient the process is. The custom... Voir plus
L'entreprise a répondu
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Coordonnées de contact
Tampa, Etats-Unis
- hi@branchapp.com
- branchapp.com
3,7
Moyen
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Took time to try and make a situation…
Took time to try and make a situation right they weren't actually responsible for.
30 mars 2026
Réponse de Branch
Hi John, Thank you for taking the time to share your experience, we really appreciate your feedback. We’re glad to hear our team made an effort to help in your situation.
If you need anything further, feel free to reach out through in-app chat or our help center.
Réponse de Branch
Hello! Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
summer
I’m happy to receive email updates, including Trustpilot recommendations, tips, and news.
By continuing, you agree to Trustpilot’s Terms and Conditions and Privacy Policy, and that an account will be created for you.
1 avril 2026
Réponse de Branch
Hi Juan, Thank you for the 5 stars! We’re so glad you’re enjoying your experience.
Fast and ashley made things simple and…
Fast and ashley made things simple and took care of it quickly
1 avril 2026
Réponse de Branch
Hi Robert, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Good thank you
1 avril 2026
Réponse de Branch
Hi Hussam, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
I attempted to stop payment on an item…
I attempted to stop payment on an item that I never intended to purchase before it was posted and was told to wait until it posted by the customer service representative and once it posted I was then told that there was nothing that could be done and that I had to file a claim. It makes no sense. And now I'm having to wait to get my money back!
22 mars 2026
Réponse de Branch
Hi Cory, We’re sorry to hear about your experience, and we understand how frustrating that situation must have been. Pending transactions can’t be stopped or disputed until they’ve fully posted, which is why our team advised waiting before moving forward with a claim. Once posted, filing a dispute is the next step so the transaction can be properly reviewed.
Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
Réponse de Branch
¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Walter was very helpful
Walter was very helpful. He explained how it works to me and was professional and patient.
28 mars 2026
Réponse de Branch
Hi Jean, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Transaction Dispute
There is a long wait time to answer the call—and an even longer one to resolve the problem: 90 days—with no guarantee that the issue will actually be resolved.
26 mars 2026
Réponse de Branch
Hi Wilfred, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details.
No me han resuelto el tema de mi dinero robado
No me han resuelto el tema,, que me robaron mi dinero desde otro.paiz yo estando en usa y los débitos fueron e lima perú, nunca mas volveré a usar
25 mars 2026
Réponse de Branch
Hola Angel. Lamentamos la frustración que esto ha causado. Entendemos lo importante que es recibir actualizaciones oportunas sobre las disputas. Nuestro equipo se toma estos asuntos muy en serio y trabaja para llevar a cabo investigaciones exhaustivas. Por favor, contáctenos a través del chat de la aplicación o de nuestro centro de ayuda para que podamos revisar su caso y brindarle más detalles.
The customer service was great thank you
24 mars 2026
Réponse de Branch
Hi Kim, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
They Stole money out my account I will…
They Stole money out my account I will never use them again
14 mars 2026
Avis spontané
Réponse de Branch
Hi Shonta,
We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. https://support.branchapp.com/hc/en-us.
We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
This banking company has got to be a…
This banking company has got to be a scam, I had transferred money for the first time with them to my actual banking card and the money is just gone. Has not gone into my other account, and of course there just happens to be no transaction that I even transferred 330$?! They are asking me to prove it with a transaction number but for whatever reason there isn’t one. The only proof I have is my bank on their app shows 330$ in my other account that isn’t actually there and they aren’t trying to help me at all. I’ve called multiple times and all they care to do is leave me emails when I’ve continually requested a phone call… just 330$ just GONE is complete bullshit. Absolutely do not use their transfer banking system bc they will steal your money and say you never transferred it.
5 février 2026
Avis spontané
Réponse de Branch
Hi Nick,
We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. https://support.branchapp.com/hc/en-us. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Pathetic team who is just blank…
Pathetic team who is just blank themselves
10 décembre 2025
Avis spontané
Réponse de Branch
Hi Frank, if you could reach out to our support team via in-app chat support we would love to be able to assist with your issue.
Served by Alex
Served by Alex, who was fantastic and kept our glasses topped up. Amazing food and service. Highly recommend. Will defo return.
10 janvier 2026
Avis spontané
Excellent service especially Alex he…
Excellent service especially Alex he made sure our glasses was full at all times defo coming back . Food also amazing . Highly recommend.
10 janvier 2026
Avis spontané
Had an amazing brunch
Had an amazing brunch catching up with old friends. We were hosted by Alex, and he ensured we had a fantastic experience. The food was lovely and our glasses were never empty. Thank you for a brilliant afternoon
10 janvier 2026
Avis spontané
This is the worst company I have ever…
This is the worst company I have ever dealt with. They need to be shutdown. My wife was hospitalized with Addison’s disease, had her gallbladder removed and diagnosed with liver failure. I spent 10 hours delivering for them to pay for her medication. Went through hell to get the card activated now they put it on hold for no reason. I was told a supervisor would call me back it’s been 11 hrs. I explained the seriousness to 5 reps and all I kept getting was blah blah. Supposedly all the supervisors are at home sleeping while my wife is dying. What the hell kind of company does this? Does anyone have any advice please?
14 décembre 2025
Avis spontané
Réponse de Branch
Hi Leo, I'm sorry for the issue you are having connecting with our support team. If you could please reach out via our in-app chat support, we will be able to escalate your issue to the appropriate teams.
Branch is horrible
Branch is horrible. Customer service doesn't reply in a timely matter, if they even reply. The amount in how much to borrow changes frequently around the holiday time and the system pulls recorded hours sent over at its own convenience. It is frustrating to say the least. Please use another platform if you can. Save yourself the trouble of using Branch.
13 décembre 2025
Avis spontané
Réponse de Branch
Hi Ashley, I'm sorry for the experience you are having around the amount you are able to receive via our services. If you are still having issues with the amount please reach out to our support team with in-app chat as they can provide clarity.
I did not like how it kept my mailbox…
I did not like how it kept my mailbox full of junk
5 décembre 2025
Avis spontané
Réponse de Branch
Hi Tiffany, Thank you for providing this feedback. We are working with our team to provide options to opt in and out of notifications and emails.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.