I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Terrible customer service. I ordered a desk on July 25th with an estimated delivery of October 5th (10 weeks). It has now been delayed to the week of November 2nd, pushing the total wait time to 15 we... Voir plus
I have had a great experience with Branch. The app is easy to use, the service is fast, and it helps me manage my money more easily. I appreciate how simple and convenient the process is. The custom... Voir plus
L'entreprise a répondu
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Coordonnées de contact
Tampa, Etats-Unis
- hi@branchapp.com
- branchapp.com
3,7
Moyen
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Branch
Hi Gail, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch. Please don't hesitate to reach out if you need further assistance!
Réponse de Branch
Hi Juan, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Réponse de Branch
Hi Priscilla, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch and are happy to help!
Réponse de Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Réponse de Branch
Hi Deborah, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Thanks for educating me.
She was so helpful and explained everything to me.She was patient and I really appreciated her taking the time because I never have done this by myself..
8 avril 2026
Réponse de Branch
Hi Angela, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
I was scammed blamed me for the action…
I was scammed blamed me for the action and they won’t do anything about it called many times told I was getting my money back in 24 hours being lied too and no help resolving the issue I was scammed out if $300 by a fake uber call stating my account was hacked and that someone else was using it not knowing what to think caught me off guard where I did ended up giving my information out after knowing what happened I locked my card order a new one and change all passwords but your company won’t help me and doesn’t believe I was scammed base on what they investigated on I also sent a email to appeal it and something from uber stating that my account was logged in from another device which wasnt me no one is getting back to me branch also said it’s on uber and uber said I have to deal with branch so I’m not happy with the branch as of now I got screwed over
21 février 2026
Réponse de Branch
Hi Elizabeth, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. We saw you reached out yesterday, but please reach out through in-app chat or our help center so we can review your case and provide more details if needed.
Tuve un retiro de dinero de mi…
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas q atendieron.. mi llamada fueron muy amables...
30 mars 2026
Réponse de Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Great services great workers 100%%%%%%%
7 avril 2026
Réponse de Branch
Hi Jude, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Experience was excellent
Experience was excellent. Service rep was patient and very helpful
6 avril 2026
Réponse de Branch
Hi Ernesto, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience overall! Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
The representative immediately understood my issue…
The representative understood my issue immediately and proceeded to walk me through the steps needed to solve the problem. The best customer service experience I have had with Uber/Branch.
6 avril 2026
Réponse de Branch
Hi Sharon, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Muy bien oscar
6 avril 2026
Réponse de Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
UBER pro card cash repayment
I had a question about how the cash advance works and how I repaid the borrowed amount. The woman I spoke with was so knowledgable, kind and patient working with me. She explained what I needed to know and listened to my concerns. She went above and beyond for me!!!! VERY appreciative!
2 avril 2026
Réponse de Branch
Hi Lynda, Thank you for the 5 stars! We’re so glad you’re enjoying your experience
Réponse de Branch
Hi Janice, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Réponse de Branch
Hi Mohamed, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Réponse de Branch
Hi James, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Someone hacked my account and I still…
Someone hacked my account and I still haven’t received my money back a timeline of up to 3 months is unacceptable
31 mars 2026
Réponse de Branch
Hi Elegra, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. Branch Help Center. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Réponse de Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
It’s was a good way keep the money
30 mars 2026
Réponse de Branch
Hi Irma, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Réponse de Branch
Hi Curtis, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
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