Branch Avis 

CAUTION ⚠️Automatically started funneling my uber money into account then Blocked me from using the account. Software keeps rejecting the back of my license so i cannot access my money!!!!
Spoke with several supervisors they cant help just escalate. 3 emails & 3 broken software links i send screenshots as it says to reply to the email if you have issues. NO ONE WILL RESPOND.
Supervisors tell me they closed my complaint due to lack of response! Its a circle jerk meant to keep you from accessing your money till you give up.
FILED WITH CFPB.org & now have to with Attorney Generals office.
They should not take money if they feel there is a discrepancy!

Update: 7/17/26 just look at the BS response below. All they do is keep telling you to have agents escalate this. No regard was given to my already numerous attemots that keeps sending me in circles. Since I posted ive tried everyday for weeks to get a resolution & still no path forward out of this mess. Still waiting on CFPB to help which can take up to 30 days

Absolute WORST online banking service. I have to pay $4.95 each time I load money on to my Pro Card. However, if you ever have a problem with your account it is virtually IMPOSSIBLE to call and speak with a live agent. You will spend 10 minutes answering the ridiculous and irrelevant questions asked by their asinine AI system and it will eventually say something like: "Unfortunately I can't connect you to a live agent at this time, please describe what you need help with"....are you F##&@&G KIDDING ME 🤬🤬🤬 I just spent the last ten minutes explaining what I need. Avoid this Bank at all costs unless you're okay with not ever being able to speak with a live agent about YOUR account and YOUR money! Then, if you're fortunate enough or have plenty of time to waste, you COULD be connected to their call center in the Philippines where an agent will attempt to read from a script and try to answer your questions. I am also filing a complaint with the Federal Reserve and the FDIC.

Excelente servicio

Good and fast

They just denied my dispute where 10 separate charges went through for $3100 at exactly 11:59 pm. Said it’s not fraud. They are pure evil

Subject: Urgent: Reporting Unauthorized Account Access and Funds Transfer

Dear [Bank Name] Support Team,

I am writing to express my severe dissatisfaction and concern regarding an incident of unauthorized access to my account. My account was hacked, and funds were illegally transferred. I believe this is a scam, and I am extremely disappointed, as I suspect that there was some level of cooperation with the perpetrators.

Please, if you have any information or can identify the person or party responsible for this fraudulent activity, I urge you to contact me immediately. My funds have been stolen, and I hold you partially accountable, as I entrusted my account to your services.

I would appreciate an urgent response and any steps you can take to investigate this matter.

Sincerely,
Mohammad Fahim Bahram ]
2799445215

It is easy to understand and navigate through

She was AWESOME

Great customer service

while i have had little issue with the actual support team, who are usually just fine to work with, i cannot stand the process to do anything in this app. It drives me insane the amount of hoops i have to go through to simply log in to my account or transfer money that i have never experienced with any other app of this kind. i hope they can improve themselves, otherwise i strongly suggest using a different app and that employers do not choose their service.

Here's the revised version with that cut:

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**★☆☆☆☆ — Stay away. Branch held my confirmed refund hostage for over two weeks.**

If you value your money, do not put it anywhere near Branch / the Uber Pro Card. Microsoft charged my Branch card, I requested a refund, and Microsoft issued it with email confirmation. That was over 14 days ago — the money is gone from Microsoft, but Branch is still sitting on it and refuses to release it to me. No timeline, no explanation, and no one to talk to. They are holding funds that aren't theirs and treating my own money like a hostage.

And I'm far from alone. Branch sits at just 2.5 stars across 200+ reviews, with refunds, billing, and customer service topping the list of complaints. Customer after customer describes holds placed on their money and never returned, balances changing with no transaction at all, and a support system that's a black hole — 30 minutes to 2+ hours on hold and a fraud department that only communicates by email. And here's the kicker: Branch isn't even a bank. It's a middleman fintech holding your hard-earned money with zero accountability.

Bottom line: they take a confirmed, approved refund and sit on it for weeks while you can't reach a single human being. That's not a banking partner — that's a company that profits off holding your cash. Avoid Branch and the Uber Pro Card at all costs. Worst financial experience I've had, period.

Very professional and helpful

Great customer service representative.

The agent was super friendly and helpful and we were able to resolve my concern very quickly.

The young man was helpful - BUT U SHOULD NOT HAVE CAUSED ME THIS ANGWISH IN THE FIRST PLACE

i’ve been trying to sync my Instacart rewards card in my Instacart Shopper account for months now and no one can help me. It’s ridiculous. I’ve called and spent so much time on the phone. I’ve emailed back-and-forth. No one can help me. It is ridiculous. This is the worst customer service ever.

Customer service rep Glenn was loads of help he deserves a raise 👏🏽

Very friendly and hopeful

No phone support a d you ger an AI clown. They are to cheap for custo.er service. Anyone that uses them to bank is an idiot. They don't care about you enough to provide phone support. Completely blind to anything but profit. Don't be fooled by these idiots try to change banking. If you need any help all they have is a virtuL guy that runs you in circles. Absolutely the worst customer service I have gotten in my life.