Brigade Clothing Ltd Avis 

The staff is really helpful. Thank you so much

I recently had a problem with an order and was helped by the customer service team - in particular Elle - who was friendly, helpful and very responsive. Five stars for the customer service team.
More generally, I regularly buy school uniform from Brigade Clothing as one of two stockists for my children's school.
The uniform is as described. The website experience is fine.
There is always a delivery and returns cost regardless of spend with long lead times for standard delivery so you have to order well in advance and be prepared to pay extra if you need to change anything.

The items seem good quality and I'm happy with them. However when you order as a parent the company is not interested in dealing with you as the customer at all, won't respond to queries and leaves you in the dark about order delivery timescales. I completely understand that for school specific items the company needs a certain number of orders before it is sensible to do a print run, but there needs to be more communication with the customer buying the item about when they receive it. It's no use waiting five weeks only for the item to be dispatched the day you go on a two week holiday, with no way of having the item delayed, held or to collect it instead.

In fact when you try to contact the company their phone line doesn't accept incoming calls from a mobile number (to stop customers contacting them), their online chat is restricted to a chatbot only (to stop customers contacting them) and their FAQs just say no to everything.

It's noticeable how many of the 5 star reviews relate to resolving something once a problem has occured, suggests lots of problems occur.

Excellent customer service! I received the wrong item but only realised 4 weeks later as I hadn’t opened the package. Elle was excellent at sorting my return and getting the correct item to me. Emails were very quickly responded to!

Ordering via Brigade was simple and straightforward. Although an item was out of stock, Cindy was really helpful and took great care to ensure I understood my options with prompt responses and helpful suggestions. I would have given 5 stars had it not been for the stock issue and the sizes running small, but that does not reflect the customer service which is 5 Star.

Exceptional support with a very fast response time, even during the weekend! Would like to mention Elle, who was very helpful.
I highly recommend

I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she managed to track my order and sent it out next day delivery so my son would not have to start school without the uniform. Really great customer service. thank you!

I wanted to take the time to leave this review specifically to recognise Elle, who was absolutely fantastic in helping me resolve a very stressful situation.

A parcel containing my son’s school uniform had unfortunately gone missing with the courier just days before he was due to start school. Understandably, I was extremely worried as there wasn’t much time left to find a solution.

From the moment Elle got involved, she went above and beyond. She personally chased the courier, understood the urgency of the situation and, rather than simply telling me to wait for an investigation, took action and arranged for a replacement blazer to be dispatched via Next Day delivery.

The replacement arrived safely and exactly when we needed it, meaning my son had his blazer ready for school.

What really stood out to me was that Elle took ownership of the situation. She kept me informed, listened to my concerns and genuinely seemed to care about getting the problem resolved. That level of personal attention is something you don’t always experience with customer service.

Although the original delivery issue was completely outside Brigade’s control, Elle’s response to it was exceptional. She turned what could have been an extremely stressful experience into one where I actually felt looked after as a customer.

Brigade should be extremely proud to have someone like Elle representing the company.

Thank you, Elle, for all your effort, understanding and for going the extra mile when we really needed it. It was genuinely appreciated. ❤️

Five stars without hesitation.

Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measurement, but that's clearly not enough to get long enough sleeves.
So now we have to spend delivery AND returns costs and still have no suitable uniform piece.
Also, please modernize your returns process!

Changed my review from * to **** after they contacted me and offered a solution. It's still confusing to find the right sizes but I hope they'll add more measurements to their web page in the future.

We thought our grandsons uniform would still fit him for the start of term but we were wrong
He shot up in size and missed the deadline for orders to be received before the start of school
Placed a order and sent email to the sales team to see if there was anything they could do.
Well within minutes I received a reply and Catherine from customer service has fast tracked our order, absolutely amazing can't thank her enough.

Great experience with Brigade Clothing. I ordered my son's uniform from them. The courier delivered the parcel while we were on holiday, left it at front door and disappeared. When I contacted them they were very prompt an professional, they sent me another one right away. Highly recommended.

Amazing customer service, thank you Catherine.

I buy my children’s uniform from this company every year, unfortunately this year my children’s uniforms was lost in transit with evri. I contacted both brigade and evri and the customer service I’ve received by both ELLE AND CINDY has been nothing but fantastic!! The communication was so speedy and they resolved the issue and sent out a replacement of my order using a different courier service for next day! I was really worrying about my children being without their logo uniforms but they was reassuring from the get go and given nothing but amazing customer service 🩷 ELLIE AND CINDY ARE REALLY A CREDIT TO YOUR TEAM! thank you so much both of you!! Xx

Having ordered my son’s uniform after the guaranteed delivery date, the team at brigade communicated with me and worked hard to get my order produced and out for delivery before the start of the new term!
I am so very pleased with the quality of the uniform and how helpful and hard working the staff a Brigade Clothing are!
I am a very happy customer, I will always order my son’s uniform from here!
Thanks again Brigade!

Very helpful with my issue and resolved in a timely manner. Excellent service In particular from Cindy who went above and beyond to support!

If I could have chosen 0 stars I would! The size guide is inaccurate and misleading. Rather than using age ranges for the jumpers, the website only provides measurements. I carefully measured a jumper that currently fits my child and deliberately ordered a larger size to allow room for growth. However, when the jumper arrived, it was significantly smaller than expected.

I then attempted to contact the company to arrange a quick exchange, but they don't speak to customers, which is terrible customer service... Essentially the parents ARE the customer!

When I emailed instead, asking a simple request to drive to the Coventry depot and swap the jumper for a larger size. I was advised that I would need to process the return through the website. The turnaround time for this process is unacceptable. If you are operating an online shop, customers should reasonably expect a much faster and more efficient service.

My son starts school in two weeks, and based on the lead times provided, the replacement jumper will not arrive in time. To make matters worse, there are no alternative retailers available for me to purchase this uniform from.

I will be raising these concerns directly with the school, as I strongly believe they should review whether this supplier is providing an acceptable level of service to parents. A straightforward solution would have been to allow me to exchange the item in person at the Coventry depot, saving time and inconvenience for everyone involved.

I sincerely hope the company reconsiders its approach in the future. Without improvements to customer service, communication, and the exchange process, I would imagine many customers will take their business elsewhere.

I had to contact Brigade Clothing to sort out some delivery issues and Cindy was amazing in helping me out! Got the redelivery sorted and received my order the following day!
Prompt reaponse and so helpful at this stressful time of year! Thank you!

Excellent customer service. Very quick to respond and really helpful arranging a cotton alternative for my daughter who suffers from eczema. Would definitely recommend.

Great service! Cindy at customer service has been very helpful. She emailed me to assure me that my son's uniform will arrive before the start of term and she answered any of my queries. She also changed a cardigan to a jumper at my request.

Jumpers arrived but the stitching on the embroidery was missing bits. Emailed customer services and Cindy was incredibly helpful and very quick at responding. Replacements sent very quickly and the quality was excellent. Was very impressed by the speedy response. Great customer service. Thank you